@ yarin,
As Tetsuo pointed out, the best way to avoid this conflict since both Avast and OA use HIPS is to mutually exclude them. I have all shields on in both Avast and OA with no conflicts. I used to be a beta tester for OA. I also uninsall OA in Safe Mode as well making sure all remnants are removed. Please try the following to see if this resolves your problem...
The best way to exclude both OA and Avast is the following:
To exclude OA in Avast:
· Settings > Exclusions > Add > search for Online Armor and click on the box to the left of it and add it, then click OK.
· Real Time Shields > Expert Settings > Trusted Processes > Add > search for Online Armor and click on the box to the left of it and add it, then click OK.
· Behavior Shield > Expert Settings > Trusted Processes > Add > search for Online Armor and click on the box to the left of it and add it, then click OK. Also change action to take in Behavior Shield to “Ask.”
To exclude Avast in OA:
· Open the OA GUI > Options > Exclusions > Add > click on the pop-up window and find C:\Program Files\Avast Software\.
· When you reboot OA (to go into Learning Mode), make sure ALL Avast shields are left on.
· Reboot your machine again; OA requires two boots. After this second reboot, you may get a pop-up asking you if you trust Avast. Answer the pop-up as "Trust Always" and "Remember My Decision" and you should not get any more pop-ups.
· Open the OA GUI > Programs > untick "Hide Trusted" so that you can see everything > look to make sure everything from Avast is not "blocked" (red) or "ask" (yellow). If it is, right-click the item and change it to "Trust." Reboot.
· Open the OA GUI > Options > Backup/Restore > Save your settings once you have everything the way you want it.
Let us know if this fixes your problem. Thank you.
