Author Topic: Outlook 2003 - Avast Spam add-on and toolbar missing  (Read 2560 times)

Offline SusanLeake

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Outlook 2003 - Avast Spam add-on and toolbar missing
« on: February 17, 2012, 09:01:41 AM »
It was there yesterday but today it has gone. The Avast splash screen appears when I open Outllook but the toolbar is missing so I cannot mark spam (of it is working). 
I used Outlook Detect and Repair but to no avail and I cannot find where to manage or restore the add-on in outlook 2003. 

Help PLEASE

Offline ady4um

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #1 on: February 17, 2012, 09:07:21 AM »
Try

Outlook 2003 > Help > About > Disabled items.
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline SusanLeake

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #2 on: February 17, 2012, 09:33:06 AM »
The first place I looked and there were no disabled add-ons

Offline ady4um

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #3 on: February 17, 2012, 10:34:23 AM »
Is your email shield enabled? Review its settings again. For your next post, please provide more info.

Which avast edition (Free / Pro / AIS)? Version?

OS? x32/x64? SPx?

Other security tools or recent updates (from MS, this week)?
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline SusanLeake

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #4 on: February 17, 2012, 11:00:11 AM »
Avast is Internet Security ver120217-0

Spam filter is enabled - I even switched it off and back on again.  It IS analysing my emails according to the antispam screen.

Yes Microsoft did install updates yesterday.  Having checked the update history there was one for Outlook details as below the rest were Windows security updates 
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB2597968)
Installation date: ‎16/‎02/‎2012 07:42
Installation status: Successful
Update type: Important
This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003 with a more current definition of which e-mail messages should be considered junk e-mail.
More information:
http://support.microsoft.com/kb/259796
8

Offline ady4um

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #5 on: February 17, 2012, 11:03:45 AM »
Well then, that may explain why several user are reporting issues between avast and several different Outlook versions.

This is for avast's developers to have a look at it.
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline SusanLeake

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #6 on: February 17, 2012, 11:27:30 AM »
Thanks - at least I know I am not alone (or going crazy!)

Offline IvanM

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #7 on: February 20, 2012, 12:26:33 PM »
It was there yesterday but today it has gone. The Avast splash screen appears when I open Outllook but the toolbar is missing so I cannot mark spam (of it is working). 
I used Outlook Detect and Repair but to no avail and I cannot find where to manage or restore the add-on in outlook 2003. 

Help PLEASE

Hi Susan,
can you try to reinstall Avast and let me know if the problem still persists ?
Thanks,
Ivan.

Offline SusanLeake

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #8 on: February 20, 2012, 01:40:53 PM »
Ok Ivan I will do that but I need the latest program.  Can you give me a download link please for AIS

Offline Bluesman

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #9 on: February 20, 2012, 02:39:39 PM »
Ok Ivan I will do that but I need the latest program.  Can you give me a download link please for AIS

http://files.avast.com/iavs5x/setup_ais.exe
"The blues are the roots, everything else is the fruits" -Willie Dixon

Offline SusanLeake

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #10 on: February 21, 2012, 09:58:13 AM »
Thanks for that.  I cannot do anything today as I need to remain connected to the internet but I will get around to it.

Offline SusanLeake

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #11 on: February 25, 2012, 01:43:09 PM »
I was about to disconnect from the internet and re-install AIS but the program wanted to update so I let it

Now on rel 7 and the spam toolbar has reappeared in Outlook.

Offline BocaBuckeye

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Re: Outlook 2003 - Avast Spam add-on and toolbar missing
« Reply #12 on: July 20, 2012, 02:06:50 PM »
Having the same issue.   Uninstalled Avast and reinstalled yesterday... worked for a short time and then disappeared. 

 

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