Author Topic: Please help. Avast! Antivirus Autosandbox kills explorer.exe  (Read 3280 times)

0 Members and 1 Guest are viewing this topic.

sarcasticphoenix

  • Guest
Please help. Avast! Antivirus Autosandbox kills explorer.exe
« on: February 24, 2012, 10:33:55 PM »
Hello, I have been using Avast for a long time now.
However, after the new update, Avast has started to think explorer.exe is suspicious, and it automatically puts explorer.exe in the sandbox.
This causes my computer to crash. How do I stop Avast from autosandboxing explorer.exe?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Please help. Avast! Antivirus Autosandbox kills explorer.exe
« Reply #1 on: February 25, 2012, 02:45:55 PM »
Where explorer.exe is located (path)?
Can you boot in safe mode, made a copy of explorer.exe file to a safe place and submit it to www.virustotal.com ?
The best things in life are free.

Offline Milos

  • Avast team
  • Super Poster
  • *
  • Posts: 2294
Re: Please help. Avast! Antivirus Autosandbox kills explorer.exe
« Reply #2 on: February 25, 2012, 03:15:03 PM »
Hello,
send us the file to analyze, please. For faster resolution you can use address: hrdy... (... means @avast.com).

Milos

Offline Charyb-0

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2508
Re: Please help. Avast! Antivirus Autosandbox kills explorer.exe
« Reply #3 on: February 25, 2012, 03:21:26 PM »
@milos
There is another post that is very similar to the OP's problem. Additionally, task manager is considered suspicious.
http://forum.avast.com/index.php?topic=94053.msg749083#msg749083
« Last Edit: February 25, 2012, 03:24:15 PM by Charyb »

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
The best things in life are free.

Hermite15

  • Guest
Re: Please help. Avast! Antivirus Autosandbox kills explorer.exe
« Reply #5 on: February 25, 2012, 03:56:01 PM »
nothing here so far ... is that just on XP or what  ???

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76035
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Please help. Avast! Antivirus Autosandbox kills explorer.exe
« Reply #6 on: February 25, 2012, 05:56:01 PM »
... is that just on XP or what  ???

Not here.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0