Author Topic: Avast corrupted - will not upgrade or uninstall  (Read 37259 times)

Offline joncjones

  • Newbie
  • *
  • Posts: 8
    • Personal Message (Offline)
Avast corrupted - will not upgrade or uninstall
« on: February 27, 2012, 02:42:17 PM »
I have version Avast Free version 6.0.1367 with update 120226-4.

This will now not auto-update or allow programme version updates.
It will also not allow uninstall-reinstall or repair. It will also not allow a manual update of definition files.
Both uninstall and updates fail with the error message attached.

I am remotely accessing this machine so I cannot use "aswclear" in safe mode either.

The computer is Windows 7 Home Premium 64bit SP1

Any suggestions ?

with thanks

J

Offline Vlk

  • Global Moderator
  • Serious Graphoman
  • **
  • Posts: 11566
  • Gender: Male
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #1 on: February 27, 2012, 03:13:26 PM »
There are two ways to solve the problem:

- uninstall using aswClear, and reinstall
- wait for a specialized program that will resolve the problem (we will be publishing it later today).

The problem happened because an invalid definition file was uploaded to our server, and was being sent out to clients. The program I mentioned will replace this bogus file with the correct one.

I apologize for the inconveniece.
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline chimp78

  • Jr. Member
  • **
  • Posts: 51
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #2 on: February 27, 2012, 03:19:55 PM »
Do we just leave the Version 7 alone for now without uninstalling until Avast takes care of it and it then will be fine after they fix it? Do we have to download a program you mentioned to fix it ourselves when it is out anytime? Thanks.
« Last Edit: February 27, 2012, 03:23:36 PM by chimp78 »

Offline Vlk

  • Global Moderator
  • Serious Graphoman
  • **
  • Posts: 11566
  • Gender: Male
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #3 on: February 27, 2012, 03:29:20 PM »
If avast got into the state where it "hangs" when you attempt to invoke an update (either virus definitions or program update) you will have to manually fix it by downloading the program I mentioned.

This happened to people who tried to invoke a PROGRAM update in the last ~12 hours (from within the avast UI).

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline dex650

  • Newbie
  • *
  • Posts: 13
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #4 on: February 27, 2012, 03:34:24 PM »
See here for how to uninstall with that error message.
http://forum.avast.com/index.php?topic=94424.msg752160#msg752160

Offline logos

  • avast! Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 9456
  • Gender: Male
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #5 on: February 27, 2012, 03:35:19 PM »
If avast got into the state where it "hangs" when you attempt to invoke an update (either virus definitions or program update) you will have to manually fix it by downloading the program I mentioned.

This happened to people who tried to invoke a PROGRAM update in the last ~12 hours (from within the avast UI).

Thanks
Vlk

by hanging you mean nothing's being downloaded, not an AvastUI or svc hang, right? anyway here I've been able to update virus def up to 27-0 ... now checking (program or def) doesn't work anymore. Should I use the program you're talking about or not? thanks.
w7 - ais7

Offline hayc59

  • VoodØØ Child™
  • Sr. Member
  • ****
  • Posts: 310
  • I'm Your Huckleberry
    • Outpost Users Support Forum
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #6 on: February 27, 2012, 03:42:29 PM »
Vlk can you give a more accurate time frame? thanks

Offline chimp78

  • Jr. Member
  • **
  • Posts: 51
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #7 on: February 27, 2012, 04:14:16 PM »
Vlk can you give a more accurate time frame? thanks

Yes, please do.

Offline been

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #8 on: February 27, 2012, 04:23:38 PM »
Hi,
I'm also experiencing this problem and would be grateful for confirmation that my system is protected ... and also a timeline for the repair program.

Offline joncjones

  • Newbie
  • *
  • Posts: 8
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #9 on: February 27, 2012, 04:40:24 PM »
OK Vlk - thanks for the update - I will wait for the stand-alone programme fix.

As I say I cannot use "aswclear" as I can only remote access the affected machine so I need a solution that will work via remote access (in this case Log Me In)

thanks

J

Offline bestmen

  • Jr. Member
  • **
  • Posts: 37
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #10 on: February 27, 2012, 04:41:49 PM »
Same problem here. stuck with yesterday's definition updates which means that we're not protected against current threats implemented in the newest virus database.

I only dared to do what the Avast popup asked me to: do a program update.

Lesson learned for me!

Having to install another program to solve the problem is ...

Offline Vlk

  • Global Moderator
  • Serious Graphoman
  • **
  • Posts: 11566
  • Gender: Male
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #11 on: February 27, 2012, 04:45:25 PM »
Vlk can you give a more accurate time frame? thanks

A couple of hours.

Thanks
vlk
If at first you don't succeed, then skydiving's not for you.

Offline been

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #12 on: February 27, 2012, 04:53:24 PM »
Thanks for the reply. I'd also be grateful for reassurance that the fix won't need to be run in Safe mode, for some reason my system won't start in safe mode with F8.  :o(

Offline chimp78

  • Jr. Member
  • **
  • Posts: 51
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #13 on: February 27, 2012, 04:56:00 PM »
Ok, thank you.

Offline koam

  • Jr. Member
  • **
  • Posts: 28
    • Personal Message (Offline)
Re: Avast corrupted - will not upgrade or uninstall
« Reply #14 on: February 27, 2012, 04:58:07 PM »
If avast got into the state where it "hangs" when you attempt to invoke an update (either virus definitions or program update) you will have to manually fix it by downloading the program I mentioned.

This happened to people who tried to invoke a PROGRAM update in the last ~12 hours (from within the avast UI).

Thanks
Vlk

This is what happened to me. 

I saw a pop up yesterday (Sunday) from Avast! saying there's a new version of the program.  A few hours later, I tried to do a program update and it hung.

See this thread at DSLR/BBR:  http://www.dslreports.com/forum/r26942163-avast-Issue-Fix-coming-

I'd like to know when it's all just fixed.  I see many pages of issues with v7 on this forum.  I don't need to upgrade if there are going to be these problems. 

Would like to know when it's all smoothed out so that I don't corrupt my OS, my Chrome, my Apps, etc.

I have 6 running with virus database from yesterday...I suppose I''m fairly safe for now. Is that correct?

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now