Author Topic: Avast update  (Read 10526 times)

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Avast update
« on: February 27, 2012, 03:15:51 PM »
is anyone having trouble updating avast!
its like it is frozen........
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Offline Asyn

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 24971
    • >>>  avast! Forum - Deutschsprachiger Bereich  <<<
    • Personal Message (Offline)
Re: Avast update
« Reply #1 on: February 27, 2012, 03:19:58 PM »
is anyone having trouble updating avast!
its like it is frozen........

Known issue, they're working on it.
XP SP3 - avast! 9.0.2018 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Re: Avast update
« Reply #2 on: February 27, 2012, 04:01:03 PM »
thanks........................
hello everything on avast forum!
don't post much anymore
because of long work weeks
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Offline Asyn

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 24971
    • >>>  avast! Forum - Deutschsprachiger Bereich  <<<
    • Personal Message (Offline)
Re: Avast update
« Reply #3 on: February 27, 2012, 04:01:58 PM »
thanks........................

NP Doc.
XP SP3 - avast! 9.0.2018 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Re: Avast update
« Reply #4 on: February 27, 2012, 09:17:31 PM »
still frozen and not updating
anyone know of the issues and when maybe it will be fixed?
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64891
  • Gender: Male
    • Personal Message (Online)
Re: Avast update
« Reply #5 on: February 27, 2012, 09:24:30 PM »
Wait for today (or tomorrow) program upgrade to solve all this. Sorry.
The best things in life are free.

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Re: Avast update
« Reply #6 on: February 27, 2012, 10:51:16 PM »
Thank Tech as always for your help :)
Will try later!
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64891
  • Gender: Male
    • Personal Message (Online)
Re: Avast update
« Reply #7 on: February 27, 2012, 11:39:56 PM »
The best things in life are free.

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Re: Avast update
« Reply #8 on: February 28, 2012, 02:17:22 AM »
ran the tool and it said
your avast installation doesn't seem to have the problem this fix is supposed to solve(code 11)
the update is still frozen tech
am i suppose to uninstall using aswclear and reinstall or what?
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Offline jeterry

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Re: Avast update
« Reply #9 on: February 28, 2012, 02:41:39 AM »
I am unable to update my avast.  I do not know what to do

Offline jeterry

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Re: Avast update
« Reply #10 on: February 28, 2012, 02:45:32 AM »
My computer is only a year old.  I cannot deal with this.  I do not know how to solve the problem of the avast not updating.  I am not techy

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Re: Avast update
« Reply #11 on: February 28, 2012, 03:05:38 AM »
tech i uninstalled in safe mode and reinstalled and now the mail shield will not turn on-after i click on the fix now or turn on-nothing
what is going on with avast 7?
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Offline drhayden1

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3237
  • Gender: Male
  • Avast & Garfield-Best Protection
    • Personal Message (Offline)
Re: Avast update
« Reply #12 on: February 28, 2012, 03:12:25 AM »
i also did a repair in the add/remove programs and nothing
« Last Edit: February 28, 2012, 03:20:32 AM by drhayden1 »
Gateway Laptop-AMD Phenom™ II Quad-Core Processor N830 (2.1GHz)-5000MB Dual-Channel DDR3 1066MHz Memory-ATI Radeon® HD 5650 Graphics with up to 1024MB of dedicated memory-500GB 5400RPM SATA hard drive-Windows® 8 Pro (64bit)-Windows Live Mail-Kaspersky Pure 3.0-WinPatrol Plus....

Offline bob3160

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 23993
  • Gender: Male
  • 53 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
    • Personal Message (Offline)
Re: Avast update
« Reply #13 on: February 28, 2012, 12:34:42 PM »
i also did a repair in the add/remove programs and nothing


I also had that problem and fixed it by doing a clean install.


Download the avast! removal tool.
Download avast!7 free


Go to Programs and Features and uninstall avast!
Reboot into Safe Mode
Run the removal tool.
Reboot
Install avast!7


Let us know if you're among the living after this is done.  ;D
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2014.9.0.2015 Free, MBAM, WinPatrol -- How to Successfully Install avast! http://goo.gl/VLXde
                     - It's nice to be Important. - It's more important to be Nice. -

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2676
    • Personal Message (Offline)
Re: Avast update
« Reply #14 on: February 28, 2012, 01:22:32 PM »
@drhayden1,

When you finish with aswclear, look into "C:/windows/system32/drivers/". If there are any "asw*" drivers from avast / alwil (aswrdr2.sys for example), then delete them too.

Also manually search for any folders with "alwil*" or "avast*" as part of their names ("Alwil Software" or "Avast Software" or "avast5" for example). Delete them too.

All that while in Windows Safe Mode. Then reboot into Normal Mode and install Avast, and reboot again.

ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now