IMPORTANT! Fix utility for corrupted avast! v6/v7 installations

[Kilia]

Once again I managed to avoid a bad VPS file. I've never been bitten by one yet .

How do you do? Or, better, what did you do?

I never boot up until the afternoon here. The late afternoon usually and so far all the bad updates have been the first one of that day. I almost never get those.

What part of the world are you from?? ;-)

I'm in New York state in the good Ol' USA.

Cool...Love NY!!!!!

[div_dib]

I am facing problem of offline update of Avast! VPS. see attached image.

I tried this Fix utility, but the error is occurred while run it. see attached image.

So my problem is same!!! 

[bestmen]

Ran the utility. Error code 11 (Doesnt apply to me).

Still my Avast 6 installation would not update.

What to do? Will Avast fix the utility fix or is uninstallation unavoidable?

[CraigB]

Ran the utility. Error code 11 (Doesnt apply to me).

Still my Avast 6 installation would not update.

What to do? Will Avast fix the utility fix or is uninstallation unavoidable?

Try a repair and reboot, if not solved i suggest a clean install using the removal tool and upgrade to version 7.

[grog1961]

If you can't fix Avast with the attached utility then you will have to do what I did:
Clean reinstall, uninstall using aswclear.exe which you run from safe mode and reboot then install avast from normal mode.
That's what I was forced to do to get Avast 7 up and running!!!!
See no problems with AVAST 7 so far and I am able to update the definitions.
I had that error code 11 message while trying to run that utility and I couldn't uninstall or repair
Avast in ADD/REMOVE PROGRAMS either.
I never had a problem with AVAST before and am a little worried about installing this on my new
computer when it's hooked up because of this.
I wish someone would clarify what exactly caused the initial problem and assure me that something like
this won't happen again!

[lomyrion]

what about the problem with the memory reference window? fix that plz

[Greitas]

If you can't fix Avast with the attached utility then you will have to do what I did:
Clean reinstall, uninstall using aswclear.exe which you run from safe mode and reboot then install avast from normal mode.
That's what I was forced to do to get Avast 7 up and running!!!!
See no problems with AVAST 7 so far and I am able to update the definitions.
I had that error code 11 message while trying to run that utility and I couldn't uninstall or repair
Avast in ADD/REMOVE PROGRAMS either.
I never had a problem with AVAST before and am a little worried about installing this on my new
computer when it's hooked up because of this.
I wish someone would clarify what exactly caused the initial problem and assure me that something like
this won't happen again!

Is this the only way to fix this problem or is a fix being worked on? I'd like to avoid doing the clean install if possible.

[bestmen]

Is this the only way to fix this problem or is a fix being worked on? I'd like to avoid doing the clean install if possible.

+1

[sweetalmond2010]

I have had problems updating in the last 24 hours, and i have downloaded this fix but i got the error sign you mentioned, and it cannot help me

thanks for putting the update though 

Hi all,
if you have problems with "hung" updates in your avast! installations, please use this tool:
http://public.avast.com/supp/FixUpdate.exe

For version 7.0.1407
please run FixUpdate.exe, then run VPS update from avast! GUI. You can ignore the question whether you want to run a program update after the repair is done, because there's no further program update available for 7.0.1407 at the moment.

For version 6.0.1367
please run FixUpdate.exe. After a few seconds, you will be asked whether you want to update the program (to version 7). If you choose to update, click "Yes" and wait several minutes for the process to be finished (you can check on the Maintenance / Update page - after the update is done, the page gets updated and says "Current version 7.0.1407", with a note that it's necessary to restart the machine to finish the update); then restart the computer.


The tool is meant to fix a specific problem, in particular the one mentioned e.g. here: http://forum.avast.com/index.php?topic=94454.0
If the machine is not affected by this particular problem, the tool will report so (usually with error code 2 or 11) and won't do anything.
If you did not experience any problems updating the virus definitions in the past 24 hours, just ignore this tool - there's no point in running it.

Again, we apologize for the inconvenience.

Pavel

[untitled123]

I just ran FixUdate.exe and received Error 11.
What to do???

[CraigB]

I just ran FixUdate.exe and received Error 11.
What to do???

Were you have the associated problems the the tool was supposed to fix? if not the the tool wont do anything and gives the error code 2 or 11, if you have another problem the i suggest a repair and reboot and if that doesn't work a clean install is recommended.

[lukas.hasik]

Hi,

there is newer fix [1] that should cover all the other situations where the original script reported "error code 2 or 11" althrough your avast setup was corrupted.

Please let us know if this doesn't work for you.

thank you
Lukas.

[1] http://forum.avast.com/index.php?topic=94514.msg752850#msg752850

[CraigB]

Hi,

there is newer fix [1] that should cover all the other situations where the original script reported "error code 2 or 11" althrough your avast setup was corrupted.

Please let us know if this doesn't work for you.

thank you
Lukas.

[1] http://forum.avast.com/index.php?topic=94514.msg752850#msg752850

Thanks lukas

[Asyn]

Thanks lukas

+1

[Baz]

Hi,

there is newer fix [1] that should cover all the other situations where the original script reported "error code 2 or 11" althrough your avast setup was corrupted.

Please let us know if this doesn't work for you.
thank you
Lukas.

Yup, just worked for me. Thanks.

[1] http://forum.avast.com/index.php?topic=94514.msg752850#msg752850
[/quote]