I have been dedicated to Avast for a number of years. However, the suport via the Support Ticket site is less than sub-standard. I dont get it. I paid for the product and expected the same top notch support that the software demonstrates. They continually combine tickets that have
NOTHING do with each other. It seems as though they read the first part and then decide what the rest 'must' be relaying. If an ACTUAL Avast team member gets this, please read the following ticket THROUGHLY (Ticket #OXW-598354).
I have files that were NOT cleaned up in by unisntalltion
OR aswclear (posted on the forum:
http://forum.avast.com/index.php?topic=95063.msg759090#msg759090 ). These are files CREATED by Avast, apparently. See the screenshot in the post.
Is there a problem with these agents and their comprehension? Is it something I said? Is Avast simply biased against the country of orgin?
I dont get it, when the product is so above the rest, why the support seems the same; if not worse. And calling in isnt the answer either. One is simply having to re-state and put into
slow,
childlike phrases to get ANY help at all. Is it time for me to STOP sharing my great opinions of Avast with the veterans I meet with each month, as once its bought we are left to
mostly or own devices and knowledge?