Author Topic: Help: How disable Antitheft by remote control ?  (Read 1535 times)

Offline jotanaves

  • Newbie
  • *
  • Posts: 3
    • Personal Message (Offline)
Help: How disable Antitheft by remote control ?
« on: March 28, 2012, 02:23:33 PM »
I sold a smartphone and i not have disabled Avast Mobile.

Now, Avast blocked access to the Settings menu, and the person who bought my smartphone live far away, I can solve it by internet? Or I have to go to the buyer and unlock it by inserting my chip?

Detail: I formatted the smartphone, reseted settings and gave it as if it were new. But Avast was hidden and is causing these restrictions.

I can disable the antitheft by internet? How I can sending a command from my chip to disable the antitheft?

Thanks !

Offline Werner

  • Moderator
  • Advanced Poster
  • *
  • Posts: 902
  • Gender: Male
    • Personal Message (Offline)
Re: Help: How disable Antitheft by remote control ?
« Reply #1 on: March 28, 2012, 02:37:23 PM »
Hello,

the easiest way is to tell the customer to follow these steps:

- unlock the phone with the avast! Password (=your 4-6 digits pin code)
- install avast! Mobile Security (he may have to type the same password again)
- enter the settings
- select the Anti-Theft Uninstall Wizard and go through it.

Werner



Offline jotanaves

  • Newbie
  • *
  • Posts: 3
    • Personal Message (Offline)
Re: Help: How disable Antitheft by remote control ?
« Reply #2 on: March 28, 2012, 02:49:59 PM »
He can use the same password I used?

I reseted the device (it's an Xperia ARC), and handed it to him again, he can re-download Avast Mobile and enter my password?

He can access even though with restrictions?

If so, then I am saved!

From of my house, to him house, are more than 3 hours away ...

Offline Asyn

  • avast! √úberevangelist
  • Maybe Bot
  • *****
  • Posts: 24924
  • Frohe Ostern
    • >>>  avast! Forum - Deutschsprachiger Bereich  <<<
    • Personal Message (Offline)
Re: Help: How disable Antitheft by remote control ?
« Reply #3 on: March 28, 2012, 02:57:19 PM »
He can use the same password I used?

Yes, as the PW is still the same, if you didn't change it. ;)
XP SP3 - avast! 9.0.2018 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline jotanaves

  • Newbie
  • *
  • Posts: 3
    • Personal Message (Offline)
Re: Help: How disable Antitheft by remote control ?
« Reply #4 on: March 28, 2012, 03:13:41 PM »
He can use the same password I used?

Yes, as the PW is still the same, if you didn't change it. ;)

Thanks !

Offline Asyn

  • avast! √úberevangelist
  • Maybe Bot
  • *****
  • Posts: 24924
  • Frohe Ostern
    • >>>  avast! Forum - Deutschsprachiger Bereich  <<<
    • Personal Message (Offline)
Re: Help: How disable Antitheft by remote control ?
« Reply #5 on: March 28, 2012, 03:14:59 PM »
XP SP3 - avast! 9.0.2018 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now