Author Topic: Avast Won't Update  (Read 8385 times)

Offline KeithE57

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Avast Won't Update
« on: March 28, 2012, 09:52:58 PM »
For some reason Avast won't update the definitions files automatically.  Currently I'm showing program version 7.0.1426 and virus definitions 120317-1 - which I think hasn't updated since I updated to 1426 as the old version wasn't updating.

Any ideas?

Oh, I should probably mention I'm running XP SP3

Offline Pondus

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Re: Avast Won't Update
« Reply #1 on: March 28, 2012, 09:56:41 PM »
and if you run manuall update?





try running avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
« Last Edit: March 28, 2012, 09:58:51 PM by Pondus »
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline KeithE57

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Re: Avast Won't Update
« Reply #2 on: March 28, 2012, 10:04:06 PM »
I did try a repair previously but I'll give it another go.

When I try a manual update it freezes at the initialization

Offline KeithE57

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Re: Avast Won't Update
« Reply #3 on: March 28, 2012, 10:08:42 PM »
Just tried a repair and get an error

"Avast!  A setiface error has occurred: 2  Try to reinstall or contact support, please."

I guess I go for a reinstall but having already tried that more than once I'm not convinced it will fix the problem

Offline Pondus

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Re: Avast Won't Update
« Reply #4 on: March 28, 2012, 10:16:06 PM »
what antivirus did you have before installing avast?
did you remove it before installing avast?
did you run a removal tool to clear any leftover files that may conflict?     http://singularlabs.com/uninstallers/security-software/


read instructions on web - uninstall avast with this.   http://www.avast.com/en-eu/uninstall-utility
from dropp down menu run it for every version you have had and then reboot
install again and reboot

Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline Asyn

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Re: Avast Won't Update
« Reply #5 on: March 29, 2012, 03:06:52 AM »
Any ideas?

Which avast!..?? (Free/Pro/IS)
XP SP3 - avast! 9.0.2018 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline MartyS

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Re: Avast Won't Update
« Reply #6 on: May 03, 2012, 04:21:36 PM »
I'm having the same problem, malwarebytes will not update.  I'm using XP and avast version 7.0.1426.  I've been trying for a few months to get it to work, uninstalled and reinstalled both programs, etc.

Offline craigb

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Re: Avast Won't Update
« Reply #7 on: May 03, 2012, 04:31:04 PM »
I'm having the same problem, malwarebytes will not update.  I'm using XP and avast version 7.0.1426.  I've been trying for a few months to get it to work, uninstalled and reinstalled both programs, etc.
This thread is titled avast wont update, not malwarebytes! you should probably ask you question over at the malwarebytes forum but i can tell you now that you'll be instructed to run the MBAM Clean tool http://www.malwarebytes.org/mbam-clean.exe and reinstall.
« Last Edit: May 03, 2012, 04:33:31 PM by craigb »
Windows 8.1 Pro X64/ IE 11/ Avast 9.0.2018/ MBAM Premium 2

Offline cska133

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Re: Avast Won't Update
« Reply #8 on: May 03, 2012, 07:27:06 PM »
I am having the same ussue with Avast Free.
No auto def upfate possible.
The manual update hangs without progress at downloading servers.def.

Any server problems?

Offline craigb

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Re: Avast Won't Update
« Reply #9 on: May 03, 2012, 07:40:05 PM »
I am having the same ussue with Avast Free.
No auto def upfate possible.
The manual update hangs without progress at downloading servers.def.

Any server problems?
How long ago was your last update and what version defs do you have? no server problems here. Have you followed the instructions by Pondus in this thread? repair and reboot and if that fails uninstall and reinstall.
Windows 8.1 Pro X64/ IE 11/ Avast 9.0.2018/ MBAM Premium 2

Offline MartyS

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Re: Avast Won't Update
« Reply #10 on: May 04, 2012, 04:19:56 AM »
Oops, sorry, I should have posted on a Malwarebyte's forum.
Anyway, I ran that Malwarebytes clean up and reinstalled it, but Malwarebytes still won't update.  I used it without any problems for a long time with other antivirus programs.
Thanks for the help anyway, I appreciate it.
« Last Edit: May 04, 2012, 04:22:18 AM by MartyS »

Offline craigb

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Re: Avast Won't Update
« Reply #11 on: May 04, 2012, 07:17:07 AM »
Oops, sorry, I should have posted on a Malwarebyte's forum.
Anyway, I ran that Malwarebytes clean up and reinstalled it, but Malwarebytes still won't update.  I used it without any problems for a long time with other antivirus programs.
Thanks for the help anyway, I appreciate it.
Your welcome, avast does work well and no conflicts with Malwarebytes so there must be something else in the mix that might be causing your problem but as you've now realised that it would be better bringing up this issue on the MBAM forum so we'll leave it there, good luck  :)
Windows 8.1 Pro X64/ IE 11/ Avast 9.0.2018/ MBAM Premium 2

Offline cska133

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Re: Avast Won't Update
« Reply #12 on: May 04, 2012, 11:12:47 PM »
I am having the same ussue with Avast Free.
No auto def upfate possible.
The manual update hangs without progress at downloading servers.def.

Any server problems?
How long ago was your last update and what version defs do you have? no server problems here. Have you followed the instructions by Pondus in this thread? repair and reboot and if that fails uninstall and reinstall.
my last update is about 1 week ago.
will try repair and reboot and if that fails uninstall and reinstall

Offline bob3160

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Re: Avast Won't Update
« Reply #13 on: May 05, 2012, 01:03:57 AM »
I am having the same ussue with Avast Free.
No auto def upfate possible.
The manual update hangs without progress at downloading servers.def.

Any server problems?
How long ago was your last update and what version defs do you have? no server problems here. Have you followed the instructions by Pondus in this thread? repair and reboot and if that fails uninstall and reinstall.
my last update is about 1 week ago.
will try repair and reboot and if that fails uninstall and reinstall


Try the following and see if that fixes the problem:
http://forum.avast.com/index.php?topic=97896.msg781648#msg781648
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Offline Rob E.

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Re: Avast Won't Update
« Reply #14 on: May 27, 2012, 01:15:48 PM »
I tried reinstalling it, used the removal tool, and nothing worked.  I finally did a system restore in Windows 7 and went back a few days.  This seemed to work, and I had no problems updating to the latest definitions.

 

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