Author Topic: Avast won't install  (Read 3675 times)

Offline kantagara

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Avast won't install
« on: April 22, 2012, 07:31:42 AM »
So the friend of mine got infected by nasty file infector-Sality.
So because I know Sality is impossible to clean when windows is active,I decided to format her system partition.
When format was completed I downloaded avast and ran the setup.
Everything seemed to be normal but in the end of the installation I got a screen which said : "There was an error while completing setup process". I ran aswclear in safe mode, then I tried to install avast again... I got the same error....
Here is the finish of the setup log....

Code: [Select]
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\setup.ovr
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\setup_ais-592.vpx
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_32-73f.vpx
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_win32-753.vpx
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\winsys-5.vpx
20.04.201221:31:44package:Transferred: files 0, bytes 0, time 1703 ms
20.04.201221:31:44package:Retries: total 0, files 0, servers 1
20.04.201221:31:44general:GetLicNumber: LoadLibrary( C:\Program Files\AVAST Software\Avast\ashBase.dll ) return value: 0x00000000
20.04.201221:31:44general:Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded
20.04.201221:31:44general:DldSrc set to inet
20.04.201221:31:44general:Server definition(s) loaded for 'main': 245 (maintenance:0)
20.04.201221:31:44general:SelectCurrent: selected server 'Download318 AVAST5 Server' from 'main'
20.04.201221:31:44internet:SYNCER: Type: use IE settings
20.04.201221:31:44internet:SYNCER: Auth: another authentication, use WinInet
20.04.201221:31:45internet:Sending stats 'http://stats7.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
20.04.201221:31:45file:NeedReboot=false
20.04.201221:31:45general:Return code: 0x000036B1 [This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.]
20.04.201221:31:45general:Stopped: 20.04.2012, 21:31:45

Please answer ASAP.
My poor configuration Intel Celeron 2.4GHz,2x512MB kingston,ATI radeon 9600 pro,HDD 2x40GB ATA + External Hard Drive Yakumo 300GB.
Real-timeAvast 5 Internet security beta.
On-access:MBAM
Other:Tuneup utilities 2010,Mozilla FF with WOT,ABP and Internet download manager

Offline Pondus

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Re: Avast won't install
« Reply #1 on: April 22, 2012, 09:26:50 AM »
not sure if this help........but did the OS have latest service pack and fully updated before you installed ?
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline kantagara

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Re: Avast won't install
« Reply #2 on: April 22, 2012, 10:10:30 AM »
OS is Windows XP SP3
My poor configuration Intel Celeron 2.4GHz,2x512MB kingston,ATI radeon 9600 pro,HDD 2x40GB ATA + External Hard Drive Yakumo 300GB.
Real-timeAvast 5 Internet security beta.
On-access:MBAM
Other:Tuneup utilities 2010,Mozilla FF with WOT,ABP and Internet download manager

Offline Asyn

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Re: Avast won't install
« Reply #3 on: April 22, 2012, 10:16:29 AM »
- Which avast!..?? (Free/Pro/IS)
- Other security related software installed..??
XP SP3 - avast! 9.0.2017 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Avast won't install
« Reply #4 on: April 22, 2012, 10:59:22 AM »
We have seen this error before "Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded."

It could well be a problem with a missing Visual C++ 2008 Distribution pack, try downloading and installing this:
You need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2016/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline kantagara

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Re: Avast won't install
« Reply #5 on: April 22, 2012, 07:26:55 PM »
Thanks. Worked perfectly :)
My poor configuration Intel Celeron 2.4GHz,2x512MB kingston,ATI radeon 9600 pro,HDD 2x40GB ATA + External Hard Drive Yakumo 300GB.
Real-timeAvast 5 Internet security beta.
On-access:MBAM
Other:Tuneup utilities 2010,Mozilla FF with WOT,ABP and Internet download manager

Offline DavidR

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Re: Avast won't install
« Reply #6 on: April 22, 2012, 09:13:54 PM »
You're welcome.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2016/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

 

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