Author Topic: please help, avast can't be turned on or uninstall  (Read 9738 times)

Offline avekigara

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please help, avast can't be turned on or uninstall
« on: April 27, 2012, 12:17:34 AM »
Please help,

this morning I turned on my notebook and said it failed to start. So it did a system repair, then when I can log in, the avast gadget was red (unsecured). I tried to turn it on, nothing. then I try to uninstall it the i got this message : Error reading product data C:\program files\alwil software\avast5\setup\part-setup_ais-509.vpx. setup cannot continue. what can id o to fix this?  :'(
« Last Edit: April 27, 2012, 01:11:58 AM by avekigara »

Offline avekigara

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Re: please help, avast can't be turned on or uninstall
« Reply #1 on: April 27, 2012, 01:13:26 AM »
ok, I've solved the problem by using the info in a similar thread. Thanks for looking and also for that thread.

Offline kellys

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Re: please help, avast can't be turned on or uninstall
« Reply #2 on: May 07, 2012, 05:41:48 AM »
Dear Avegikara,

I am dealing with the same problem but I haven't found the solution yet.
Could you maybe tell me where you found the answer to this problem?

Thank you very much!


Offline scept1c

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Re: please help, avast can't be turned on or uninstall
« Reply #3 on: May 11, 2012, 11:40:19 AM »
same here, cant seem to find it..care to share please ?

Offline Asyn

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Re: please help, avast can't be turned on or uninstall
« Reply #4 on: May 11, 2012, 07:02:27 PM »
same here, cant seem to find it..care to share please ?

Share what..?? More details please. ;)

- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
XP SP3 - avast! 8.0.1489 - CIS 3.14 [FW/D+] - EAM 7.0.0.25 [OD] - Firefox ESR 17.0.6 [NS/ABP/BP/QP/WR] - Thunderbird 17.0.6 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline spi

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Re: please help, avast can't be turned on or uninstall
« Reply #5 on: May 14, 2012, 01:00:56 PM »
Dear Avegikara,

I am dealing with the same problem but I haven't found the solution yet.
Could you maybe tell me where you found the answer to this problem?

Thank you very much!

download the uninstall tools from avast! http://files.avast.com/files/eng/aswclear.exe
7 Home Premium avast! EPS Client v 7.0.1455
Network tools: Wireshark+CACE Pilot | Softphone Free X-lite + Avaya SMC3456 UC | Running Out of Time (1999)

Offline Petetech888

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Re: please help, avast can't be turned on or uninstall
« Reply #6 on: May 16, 2012, 08:13:07 AM »
Also of note: In order to uninstall Avast using aswclear.exe you must boot into safe mode first.