Author Topic: update problem with Avast! Free Antivirus 7.0.1426  (Read 5953 times)

Offline Aborreem85

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update problem with Avast! Free Antivirus 7.0.1426
« on: May 20, 2012, 12:43:46 AM »
I installed Avast! Free Antivirus 7.0.1426 On Windows 7 (64-Bit) And I can't update the virus database, the update hangs on "Initializing" ... Is there some kind of fix I can use?

Offline Tech

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #1 on: May 20, 2012, 01:07:24 AM »
Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
The best things in life are free.

Offline Aborreem85

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #2 on: May 20, 2012, 01:16:37 AM »
I hope those lines are enough... the file was too big

BTW ... while I was reading your reply... the program updated automaticly (I got the pop up message) .... but I think the problem is still there... because I tried avast free before... even when it was up to date, it shouldn't hang when I try to manually update..

Offline Tech

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #3 on: May 20, 2012, 01:35:30 AM »
Try to set your proxy to "No proxy" instead of "Automatic detect" on the update tab of settings.
The best things in life are free.

Offline Aborreem85

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #4 on: May 20, 2012, 01:51:58 AM »
well.... I think it worked... but still the time is too high... and I'm getting (failed to connect to server, retrying) during update... I'll attach 2 screenshots and another setup log... plz tell me if what's going on is normal or not..

Offline Tech

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #5 on: May 20, 2012, 01:56:37 AM »
plz tell me if what's going on is normal or not..
Well, it could be a temporary glitch on connection from your side to the update servers.
But the update process is working ok in your computer now.
The best things in life are free.

Offline Aborreem85

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #6 on: May 20, 2012, 02:01:25 AM »
thnx for your time man, really I appreciate it

Offline Tech

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #7 on: May 20, 2012, 02:06:31 AM »
thnx for your time man, really I appreciate it
You're always welcome :)
The best things in life are free.

Offline Hadjzaman

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #8 on: June 04, 2012, 11:48:01 PM »
Hi,
I have same problem and can't update avast (Program Ver. 7.0.1426 - Engine Ver. 120531-0).
I change my proxy too, but it didn't work

I attached my setup.log file as you said to the other guy.

Thanks.
« Last Edit: June 04, 2012, 11:56:03 PM by Hadjzaman »

Offline iroc9555

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #9 on: June 04, 2012, 11:57:48 PM »
Hernan.
Dim 9200/XPS 410. C2D E6600; 2.40 GHz; 2 GB SDRAM. XP Pro_86. Spk3. IE 8 & FF 27 Avast! FREE 9.0.2016. CIS 5.12(Fw/D+). MBAM Premium. MCShield. SpywareBlaster. WinPatrol +. OpenDNS. WOT. SAS Pro (O/D).
“We are all ignorant, but we don't all ignore the same things..” Albert Einstein.

Offline edwinyapweitian

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #10 on: June 06, 2012, 09:15:07 AM »
I had been using Avast! Free Antivirus 7.0.1426 On Windows Vista and I can't update the virus database and program, the update hangs on "Initializing" or showed the error.

AvastUI
Unspecified error

I am not good with computers so do not understand the avast log.

"Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it"

I tried to uninstall or re-install the avast 7 but unable to do so.
 
Is there something I can do?

Offline Asyn

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #11 on: June 06, 2012, 09:47:11 AM »
I tried to uninstall or re-install the avast 7 but unable to do so.
Is there something I can do?

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
XP SP3 - avast! 9.0.2018 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline Hadjzaman

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #12 on: June 06, 2012, 02:32:01 PM »
Dear iroc9555

Thanks, you were right!

I change my proxy using V.P.N. and updated my prog.

Thank you again!

Offline edwinyapweitian

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #13 on: June 06, 2012, 02:53:50 PM »
To: Asyn

Thanks for your help.

I will try and see how it goes.


Offline iroc9555

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Re: update problem with Avast! Free Antivirus 7.0.1426
« Reply #14 on: June 06, 2012, 10:50:58 PM »
Dear iroc9555

Thanks, you were right!

I change my proxy using V.P.N. and updated my prog.

Thank you again!

You are welcome.

There are a thousand ways to skin a cat  ;) I got nothing against cats though  ;D
Hernan.
Dim 9200/XPS 410. C2D E6600; 2.40 GHz; 2 GB SDRAM. XP Pro_86. Spk3. IE 8 & FF 27 Avast! FREE 9.0.2016. CIS 5.12(Fw/D+). MBAM Premium. MCShield. SpywareBlaster. WinPatrol +. OpenDNS. WOT. SAS Pro (O/D).
“We are all ignorant, but we don't all ignore the same things..” Albert Einstein.

 

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