Author Topic: 买了网络版,可是无法安装  (Read 6173 times)

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买了网络版,可是无法安装
« on: September 20, 2014, 12:31:45 PM »
Win7 64位 16G内存 Intel i7 CPU

原来用的免费版,有3个防护总开不了,所以买了网络版

先用avastclear.exe卸载了免费版,再安装网络版,似乎有问题,提示重启后继续,
重启后就出现了这样的提示:
“avast!安装程序无法继续,因为上个avast!操作在没有重启机器的情况下便执行了。请先重启您的计算机,然后再次运行安装程序。”

到底是什么原因?怎么解决?如何才能安装上?

安装日志:
08:19:47Infoinstcont[3316,3308]--
08:19:47Infoinstcont[3316,3308]2014/09/20 08:19:47 START: Avast installer/updater
08:19:47Infoinstup[3316,3308]Command: '"C:\Users\FuHun\AppData\Local\Temp\_av_iup.tm~a02300\instup.exe"  /edition:3 /prod:ais /sfx:lite /sfxstorage:C:\Users\FuHun\AppData\Local\Temp\_av_iup.tm~a02300 '
08:19:47Infoinstup[3316,3308]CPU: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz,8
08:19:47Infoinstup[3316,3308]OS: Windows 7 SP1 x64
08:19:47Infoinstup[3316,3308]Memory: 10% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4099056/4194176K free
08:19:47Infoinstup[3316,3308]DISKs: C:\ - 81GB free / 149GB total
08:19:47Infoinstup[3316,3308]DISKs: D:\ - 798GB free / 1712GB total
08:19:47Infoinstup[3316,3308]Running module version: instup.exe - '9.0.2021.515'
08:19:47Infoinstup[3316,3308]Running module version: Instup.dll - '9.0.2021.515'
08:19:47Infosimutex[3316,3308]Checking for the mutex ownership.
08:19:47Infosimutex[3316,3308]The mutex is signaled. We are owners of the mutex.
08:19:48Infoguiwizard[3316,3308]Running module version: HTMLayout.dll - '3.3.3.22'
08:19:48Infoguiwizard[3316,3308]Loaded module version: C:\Users\FuHun\AppData\Local\Temp\_av_iup.tm~a02300\HTMLayout.dll - '3.3.3.22'
08:19:48Infoguiwizard[3316,3308]Setup gui was successfully started.

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  • Guest
Re: 买了网络版,可是无法安装
« Reply #1 on: September 22, 2014, 10:09:18 AM »
没人管吗?绝B再不买avast!了
« Last Edit: September 23, 2014, 02:38:29 AM by lg1882000 »

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  • Guest
Re: 买了网络版,可是无法安装
« Reply #2 on: October 09, 2014, 03:59:33 AM »
打电话呀、

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  • Guest
Re: 买了网络版,可是无法安装
« Reply #3 on: October 15, 2014, 12:02:01 PM »
你重启电脑进入安全模式,接着使用卸载工具卸载。

汉语区没什么人的,最好用英文在https://forum.avast.com/index.php?board=2.0 发帖。

还可以使用avast的客户支持https://support.avast.com