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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: garybeafl on June 28, 2012, 10:07:19 PM

Title: Avast won't work after virus removal
Post by: garybeafl on June 28, 2012, 10:07:19 PM

I am repairing my grand daughters computer. It had a virus called "FakeAV" on it and after I removed it I cannot get Avast to work.  I uninstalled it and reinstalled it but it still won't come up when I double click on it.

Any help on this? TIA grandpagary

Title: Re: Avast won't work after virus removal
Post by: Pondus on June 28, 2012, 10:21:31 PM

how did you remove the FakeAV ?

Title: Re: Avast won't work after virus removal
Post by: Pondus on June 28, 2012, 10:22:55 PM

follow this guide and attach (not copy and paste) logs from....Malwarebytes / OTL / aswMBR
http://forum.avast.com/index.php?topic=53253.0

Title: Re: Avast won't work after virus removal
Post by: garybeafl on June 28, 2012, 10:29:35 PM

I took the HDD out and installed it in another computer and used Avast and Malwarebytes on that computer to clean the HDD.  It took 36 hours.

Title: Re: Avast won't work after virus removal
Post by: Pondus on June 28, 2012, 10:33:25 PM

well...follow the guide i posted, then essexboy can see what you did not remove.......and if anything is damaged