Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: mspm89 on September 22, 2012, 04:43:52 AM

Title: Can't register avast account in my mobile.
Post by: mspm89 on September 22, 2012, 04:43:52 AM

Hello, avast! support staff! I have a SonyEricsson Xperia 10 mini and I installed avast! mobile security and avast! anti-theft. Everything has worked as I suppose it should, except that I can't register the program from my phone. I fill all the fields, I check my Wi-fi and it's fine, my Google syncro is fine as well, but when I press the "Connect" button, there's only one dialog box that says: "Establishing register in the telephone's Google account". It just pops up for an instant, and then nothing happens, and the only thing possible left is to cancel.

I read in the FAQ's something that can be related to my case, but I'm not sure. Is this a bug, or is it something that will get fixed by its own? Please answer me. :(

Title: Re: Can't register avast account in my mobile.
Post by: mspm89 on September 22, 2012, 04:51:59 AM

If there's already a thread with this subject, please excuse me.

Title: Re: Can't register avast account in my mobile.
Post by: reinhardholzner on September 24, 2012, 10:06:17 AM

which Android version do you have?

Title: Re: Can't register avast account in my mobile.
Post by: mspm89 on September 26, 2012, 09:17:06 AM

2.1. Can't seem to find a way to upgrade it more. Now I can't even get updates for the virus database, which is causing me further problems. I don't know if this could be related.

Title: Re: Can't register avast account in my mobile.
Post by: reinhardholzner on September 26, 2012, 02:25:56 PM

2.1 does not work with the online interface. there is an error message missing there which will correctly appear in the next update.

Title: Re: Can't register avast account in my mobile.
Post by: mspm89 on October 02, 2012, 08:08:56 PM

The app notifies me that virus definitions are not valid whenever I try to update them. Does that mean that I will have to reinstall it every time I want to have my protection up to date?  :-\

Title: Re: Can't register avast account in my mobile.
Post by: Filip Havlicek on October 02, 2012, 09:19:45 PM

Hi,

did you use any 3rd party application on your AMS installation? Where did you get your AMS installation from? Do you use any VPNs or proxies of any kind?

Filip

Title: Re: Can't register avast account in my mobile.
Post by: mspm89 on October 04, 2012, 08:19:34 PM

I downloaded AMS from the official Android App Market. No VPN or proxies...

Title: Re: Can't register avast account in my mobile.
Post by: Filip Havlicek on October 04, 2012, 09:22:27 PM

Can you send me the list of applications you use to my email havlicek[at]avast[dot]com?

Filip