Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nexar on February 14, 2013, 10:02:23 AM

Title: Which virus is affecting me
Post by: nexar on February 14, 2013, 10:02:23 AM

Hi Please can you tell me how I can find out which virus is affecting me.  I have the Internet Security version.

Thanks

Title: Re: Which virus is affecting me
Post by: DJBone on February 14, 2013, 10:05:11 AM

Hello and welcome to the forum! :)

If you think you have a malware infection than follow this guide and attach the required logs with your next post(s) http://forum.avast.com/index.php?topic=53253.0

DJBone

Title: Re: Which virus is affecting me
Post by: Pondus on February 14, 2013, 10:10:16 AM

And create a topic in the virus and Worms forum section where you do that.....as that is the correct place for posting virus problems

Title: Re: Which virus is affecting me
Post by: nexar on February 14, 2013, 10:25:55 AM

Thanks DJB... however I'm confused.  Why should I be using all the other software that your link requires when I have Avast?  Surely the point of having Avast is for IT to find the problem bugs.  I'm currently running a full scan from the avast Internet Security Suite right now.

I'm not questioning your help, merely trying to understand the logic of it.

Thanks again

Nexar

Title: Re: Which virus is affecting me
Post by: Pondus on February 14, 2013, 10:52:35 AM

No security program have 100% detection.....and since you post here, we guess you have a problem?

If avast does not detect whatever you think is there....follow the guide

Adwcleaner will remove any browser/toolbar crap
Malwarebytes will remove additional malware.....if it detect any
OTL will produse a diagnostic log
aswMBR will produse a rootkit diagnostic log

when done a removal Expert will check logs and help you.....later today

Title: Re: Which virus is affecting me
Post by: nexar on February 14, 2013, 11:05:41 AM

Thanks for the explanation, Pondus.  The Avast Full Scan has completed 53% and found nothing after 14+ hours.  I know I have problems as Firefox is popping up unwanted ads in multiple windows / tabs.  Should I abandon the full scan and run what is being suggested in the sticky post or let it continue?

Thanks for all your help.

Nexar

Title: Re: Which virus is affecting me
Post by: Asyn on February 14, 2013, 11:17:23 AM

Quote from: nexar on February 14, 2013, 11:05:41 AM

Should I abandon the full scan and run what is being suggested in the sticky post or let it continue?

Stop the scan and post the logs.

Title: Re: Which virus is affecting me
Post by: nexar on February 14, 2013, 11:24:50 AM

Thanks Asyn I'll get on to that straight away and post in the Virus and Worms section.