Avast WEBforum

Other => Viruses and worms => Topic started by: bluebeam on April 15, 2013, 02:14:15 AM

Title: How to remove the virus CLARO also called i search
Post by: bluebeam on April 15, 2013, 02:14:15 AM

I have done a search in the forum, but no luck every time I enter 'claro virus' I get Portuguese responses back, which I can't read. Free avast is not catching this virus. I just know it's a nasty redirect program and very hard to get rid off.

Title: Re: How to remove the virus CLARO also called i search
Post by: magna86 on April 15, 2013, 03:29:30 AM

Hi,
Step#1



(http://imageshack.us/a/img841/7292/thisisujrt.gif)  Please download Junkware Removal Tool (http://www.bleepingcomputer.com/download/junkware-removal-tool/) to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

*******************************

Step#2

Please download zoek.exe (http://home.kpn.nl/stefsmeenk/zoek.exe/) and save it to your desktop.

• Close any open browsers.
•   Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this (http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html) or this (http://www.bleepingcomputer.com/forums/topic114351.html) Instruction.
  
  
  
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
  
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:

Code: [Select]


filesrcm;
startupall;
firefoxlook;
chromelook;



• Click on Run script button
  Please wait until a logreport will open (this can be after reboot)
  
  
• Save notepad to your Desktop and attach here zoek-results.log
  
  Note: It will also create a log in the C:\ directory named "zoek-results.log"