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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on October 18, 2014, 10:29:14 AM

Title: Avast Secureline won't work anymore
Post by: REDACTED on October 18, 2014, 10:29:14 AM

Hello,

I paid a yearly subscription for Secureline and Internet security together.
It was first installed on a Windows 7 machine. Later I bought a Windows 8.1 portable, uninstalled Avast from the Windows 7 and re-installed on the windows 8.
The first days everything was OK.
Now the Internet security suite works fine but the Secureline won't start. In the user interface, under tools/SecureLine it writes:
"SecureLine has encountered a technical issue"

Any help would be really appreciated.
Cheers,
Nicola

Title: Re: Avast Secureline won't work anymore
Post by: Asyn on October 18, 2014, 10:34:22 AM

Quote from: ncarrer on October 18, 2014, 10:29:14 AM

Now the Internet security suite works fine but the Secureline won't start. In the user interface, under tools/SecureLine it writes: "SecureLine has encountered a technical issue"

Best you submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: Avast Secureline won't work anymore
Post by: schmidthouse on October 20, 2014, 05:36:12 PM

There have been numerous others with this error message'
Unfortunately, there is next to No Technical support in this Sub Forum for SECURELINE.

Title: Re: Avast Secureline won't work anymore
Post by: Davidek on October 21, 2014, 02:04:40 PM

Hi,

We did have a technical issue which made the service unavailable but has since now been fixed.

Apologies for the inconvenience and late response to this post.

dvdk