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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 28, 2014, 10:31:23 PM

Title: Avast blocked my website - Please help!
Post by: REDACTED on October 28, 2014, 10:31:23 PM
Avast blocked my website www.sub-capota.ro - I've reported this problem to Avast about one month ago but I didn't received any response.  :(
 I checked my site with http://sitecheck.sucuri.net/ and it seems to be clean.

Any advice or clue about why my site is blocked would help.
Thanks!
Title: Re: Avast blocked my website - Please help!
Post by: Pondus on October 28, 2014, 10:40:40 PM
Yes ..... because it is hosted at afraid.org    evrything from afraid.org is blocked

Title: Re: Avast blocked my website - Please help!
Post by: Eddy on October 29, 2014, 12:09:38 AM
https://forum.avast.com/index.php?topic=153800.msg1118228#msg1118228
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on November 06, 2014, 10:44:02 AM
Thank you for your answers, I solved this problem, I reported to Avast, but still blocked...
Title: Re: Avast blocked my website - Please help!
Post by: moroni on November 06, 2014, 12:10:15 PM
EDIT: Sorry, I used a wrong address.
When did you reported it to us? Do you have a ticket ID?
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on November 06, 2014, 11:47:40 PM
I reported this 3 days ago, I don't have a tichet ID. I used the report formular of Avast Free Antivirus, in the right corner of the screen.
Is there any other metod to do it right. I am quite a noob...  :D

(http://i222.photobucket.com/albums/dd212/bbluemg/Avastreport.png) (http://s222.photobucket.com/user/bbluemg/media/Avastreport.png.html)

Thanks!
Title: Re: Avast blocked my website - Please help!
Post by: Eddy on November 07, 2014, 12:11:18 AM
http://urlquery.net/report.php?id=1415315319434
http://multirbl.valli.org/lookup/86.122.102.133.html

Use:
www.avast.com/contact-form.php
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on November 08, 2014, 09:47:49 PM
I reported my problem at http://www.avast.com/contact-form.php but nothing happened. I didn't get any feedback from Avast.
What is the average time for this kind of problems to solve?

Thanks!
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on November 08, 2014, 10:15:49 PM
The response time varies due to what they may find.
Generally avast makes a "fix" through vps updates.
Are you sure the website is no longer hosted by afraid(dot)org?
If you changed hosts who is hosting it now?
Title: Re: Avast blocked my website - Please help!
Post by: Eddy on November 08, 2014, 10:27:45 PM
http://dnscheck.pingdom.com/?domain=www.sub-capota.ro
http://urlquery.net/report.php?id=1415481882706
http://dnscheck.sidn.nl/?time=1415481853&id=1780355&view=basic&test=standard
http://multirbl.valli.org/lookup/86.122.102.133.html
http://zulu.zscaler.com/submission/show/41d307f947c7b6629aeb2645cc4b259b-1415481625
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on November 08, 2014, 11:42:09 PM
You should not be hosting anything on afraid(dot)org!
Nothing can be done until you move your DNS server from them.
IOW your site will continue to be blocked. It is not an avast issue.
It is a server issue. Only you can fix it.
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on November 10, 2014, 04:21:23 PM
The response time varies due to what they may find.
Generally avast makes a "fix" through vps updates.
Are you sure the website is no longer hosted by afraid(dot)org?
If you changed hosts who is hosting it now?

You should not be hosting anything on afraid(dot)org!
Nothing can be done until you move your DNS server from them.
IOW your site will continue to be blocked. It is not an avast issue.
It is a server issue. Only you can fix it.

The website is no loger hosted by afraid org. It is hosted by rcs-rds.ro
http://dnscheck.pingdom.com/?domain=www.sub-capota.ro

Thank you for your answers.
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on November 10, 2014, 04:30:03 PM
There are still issues http://dnscheck.pingdom.com/?domain=www.sub-capota.ro&timestamp=1415633321&view=1
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on November 10, 2014, 04:52:33 PM
Why Facebook is not blocked because it's got issues too? http://dnscheck.pingdom.com/?domain=facebook.com

I can name another website with same issues as sub-capota.ro but not blocked by Avast... I think that's irrelevant.
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on November 10, 2014, 05:45:06 PM
It's starting to look better...
https://www.virustotal.com/en/url/ccdaa871f1a47b9f51689adb148f1f9fcd0a645b5e7a60881c9d003fd910cb2a/analysis/1415636899/
http://quttera.com/detailed_report/sub-capota.ro

Cross scripting found here http://www.domxssscanner.com/scan?url=http%3A%2F%2Fsub-capota.ro

Issues still exist here http://dnscheck.pingdom.com/?domain=sub-capota.ro&timestamp=1415637643&view=1
http://zulu.zscaler.com/submission/show/9ab6070abe28fdf47be5d3d8e4892ffe-1415636906

Use this tool to find out more http://www.ragepank.com/redirect-check/
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on November 10, 2014, 06:28:28 PM
This is but one of many articles on website security.
There is a ton of other information on the web.
All you need to do is a web search using your preferred search engine.

http://blog.quttera.com/2013/06/top-7-website-hacking-trump-cards.html
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on November 20, 2014, 02:11:17 PM

Issues still exist here http://dnscheck.pingdom.com/?domain=sub-capota.ro&timestamp=1415637643&view=1
http://zulu.zscaler.com/submission/show/9ab6070abe28fdf47be5d3d8e4892ffe-1415636906


I don't see the relevance here:

"Geo-location Risk   Risk associated with country location of server: RO (Romania)   This check increased the overall risk score.
Netblock Size Risk   Netblock size has size 511   This check increased the overall risk score.
Zscaler IP Reputation   IP address has been identified as risky by one/more sources"

What is so wrong that the website location of the server is Romania!? If this are the criteria that guide Avast then...
I moved the website from afraid . org

Please someone tell me where should report this problem and receive also an answer, because from www.avast.com/contact-form.php i didn't got any feedback.

Thanks!
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on November 20, 2014, 02:54:46 PM
Romania is known to be a bad place for internet security.
As long as your server and/or IP is in Romania you will ave issues.

The lower the netblock size the better.
The IP is not trustworthy. You moved the website from afraid(dot)org but you didn't change the IP of the server.
You need to move your server or move to a different server.
Title: Re: Avast blocked my website - Please help!
Post by: REDACTED on February 16, 2015, 04:13:26 PM
Can you please tell me where i should report this problem to receive an official answer? Until now, although i've sent many reports, i didn't get any official feedback from Avast.
Title: Re: Avast blocked my website - Please help!
Post by: Para-Noid on February 16, 2015, 04:26:14 PM
https://www.avast.com/contact-form.php
Title: Re: Avast blocked my website - Please help!
Post by: Eddy on February 16, 2015, 06:10:25 PM
avast will not respond just change things if needed.
They only will contact you/respond if they need more information.

There still are problems on the same UQ/IDS
http://urlquery.net/report.php?id=1424106841249