Avast WEBforum
Other => General Topics => Topic started by: REDACTED on March 31, 2015, 01:25:55 PM
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Hi im with the free edition and i want to understand why avast is blocking such mails to be shown,gmail and work mail in outlook is ok but i had to disable avast to see them,any help on this?
Thanks
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Perform a clean installation of the latest version.
https://forum.avast.com/index.php?topic=168680.msg1199245#msg1199245
If that doesn't solve it, check this:
https://forum.avast.com/index.php?topic=161298.msg1155802#msg1155802
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hi,i reinstalled it again mail ok but i noticed that few days ago i was having a message on desktop and even block my internet connection,after some time it closes and internet ok,but im still having this,maybe it have some settings wrong?
im going to remove it if i still have this problem
an image is attached
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What happens if you select "switch to" ?
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I've seen this a few times and it seems to have something to do with the startup order.
Hitting the try again worked when I saw this popup. (Mine occurred in Windows 10)
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What happens if you select "switch to" ?
nothing,i had to uninstall it as my son had problems open Bluestacks as well,and even internet connection will not activate,
after uninstalling it at the moment is ok and activated windows defender,i don't know what happened as i used avast for many years now,
i have a netbook also,and i was experiencing another problem,,that when i open internet explorer ,Google and even Firefox i had messages that it has to be closed,and after 5 or more replies its ok,now i uninstalled it and browsing didn't told me any error
are here being noticed by Avast team?as i might report this error to them as well
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This sounds like malware.
Please follow these instructions:
https://forum.avast.com/index.php?topic=53253.0
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hi im attaching my scans,regarding my netbook i didn't experienced any error when opening browsers since i deleted avast.
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essexboy has been notified. :)
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Hi, after this I would like you to re-install Avast and let me know if the problem recurs
Uninstall Chrome
Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.
1. If you have bookmarks, let's save them by exporting them - Export Bookmarks (http://support.google.com/chrome/bin/answer.py?hl=en&answer=96816)
2. Then I need you to go Google Sync (https://www.google.com/settings/chrome/sync) and sign into your account
3. Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"
4. Now we need to uninstall chrome.
Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer .
NEXT
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3766729113-1246661115-1794795006-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-3766729113-1246661115-1794795006-1000 -> ÛŸÆîZ§’2¹Þpv¨IÍá *X(Ž2s(ÛÎÀJºÔÓµ± vË°!×—(ä¼48и patm6êo^Mp` Ëõ÷_i£w˜¾!„Áû†x¢8€ÙjÀÿþ ´Ñ;áa´[¦†8 º~RÙxœòÜ8'£-)xä URL =
Toolbar: HKU\S-1-5-21-3766729113-1246661115-1794795006-1000 -> No Name - {6A417353-8201-41DE-AF84-B551615B5F63} - No File
CHR Extension: (Google Drive) - C:\Users\MADALENA\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-12-27]
CHR Extension: (YouTube) - C:\Users\MADALENA\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-12-27]
CHR Extension: (Google Search) - C:\Users\MADALENA\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-12-27]
CHR Extension: (Chrome Hotword Shared Module) - C:\Users\MADALENA\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg [2014-12-27]
CHR Extension: (Google Wallet) - C:\Users\MADALENA\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-12-27]
CHR Extension: (Gmail) - C:\Users\MADALENA\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-12-27]
CHR HKLM-x32\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx [2014-07-14]
2015-04-01 22:40 - 2015-04-02 16:04 - 00004182 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2015-03-24 00:52 - 2015-03-25 11:53 - 00000000 ____D () C:\ProgramData\{2d219ae8-adb0-f3b7-2d21-19ae8adb6ba2}
2015-04-02 17:22 - 2013-12-28 00:42 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-04-02 17:21 - 2014-08-28 16:23 - 00000434 _____ () C:\Windows\Tasks\newSI_4396.job
Task: {1176A541-A384-4951-9155-BA0D83D3B770} - System32\Tasks\{46E88E55-0731-456E-A3F3-9DB5E7740BD7} => pcalua.exe -a C:\sj646\setup.exe -d C:\sj646
Task: {37EF97A7-E329-42A2-8011-6D26465C97AD} - System32\Tasks\RegCure Pro => C:\Program Files (x86)\ParetoLogic\RegCure Pro\RegCurePro.exe
Task: {60797C5D-C06B-487B-9922-F3A51383925B} - System32\Tasks\Steam-S-1-8-22-9865GUI => C:\Users\MADALENA\AppData\Roaming\XMedia Recode\Reversed\steam.exe <==== ATTENTION
Task: {AE98C30E-BD76-4929-BEBD-A12E53E87CA5} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
AlternateDataStreams: C:\ProgramData:NT2
AlternateDataStreams: C:\Users\All Users:NT2
AlternateDataStreams: C:\ProgramData\Application Data:NT2
AlternateDataStreams: C:\ProgramData\TEMP:05E9FFE5
AlternateDataStreams: C:\ProgramData\TEMP:1CE11B51
AlternateDataStreams: C:\Users\MADALENA\Application Data:NT
AlternateDataStreams: C:\Users\MADALENA\Application Data:NT2
AlternateDataStreams: C:\Users\MADALENA\AppData\Roaming:NT
AlternateDataStreams: C:\Users\MADALENA\AppData\Roaming:NT2
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
C:\Users\MADALENA\AppData\Local\Google\Chrome
C:\Program Files (x86)\Google\Chrome
C:\ProgramData\whlb32g.dll
C:\Program Files\AVAST Software
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Mobogenie
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool.
- Click on Scan.
- After the scan is complete click on "Clean"
- Confirm each time with Ok.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile with your next answer.
- You can find the logfile at C:\AdwCleaner[S0].txt as well.
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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hey what about my attachments i uploaded?
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Read and follow the instructions that Essexboy has given you.
Your system has malware on it and that needs to be removed.
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regarding beginning with chrome ,this error of chrome happened on my netbook,not on my desktop pc,i want to fix the issue on pc first,so what steps should i take first?sorry if im misleading
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What computer did the logs refer to ?
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
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What computer did the logs refer to ?
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
yes ,
avast free uninstalled and pc is running ok,when i installed it the issue of internet being late to activate and that screen shoot i posted that regarding server busy,with avast icon in task bar happened again,i wish to re install it now but there's my son using it as gaming
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The fix I posted relates to the machine as stated above, Chrome has been subverted so I would recommend that you run the fix
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Ok,so after I do the chrome uninstall process ok,what you want to mean by this?
NEXT Open notepad and copy/paste the text in the quotebox below into it:
the same text there is?or after the uninstall i should see something else?
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Lets make it easier :)
Download the attached fixlist.txt to the same location as FRST
Start FRST and press fix
After the reboot attach the log that appears
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the attachment attached,didn't noticed that google was reset as i lost all my bookmarks,but forgot that i had saved them last week
avast still not installed
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Retry avast now and see if the error comes back
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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im due to install avast tomorrow as im working with my pc,but still at restart pc internet is taking few time to be activated,
what if i use my original installation cd to refresh windows,instead of a presumable format,as it seems is going to it,do i loose files when make a repair?
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If you have the retail windows 7 disc then that can be done easily http://www.sevenforums.com/tutorials/3413-repair-install.html
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tried to uninstall Google,but not found in Add and remove in control panel,deleted and shrunk Google files and in reinstall told me that i have recent files and cannot go on,im feed up now,now im reinstalling avast after the uninstall,then il see what happens after some scans
the issue now is that Google cant be installed ,WHY ?Mozilla is working ok since now,hope this will stay
NB:-FOR THE TIME BEING GOOGLE INSTALLED AFTER AVAST BOOT SCAN,NOW ILL SEE HOW IT GOES,
BUT STILL DON'T UNDERSTAND WHY INTERNET CONNECTION TAKES LONG TO BE ACTIVE.
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What is the exact error that chrome gives when you try to install
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is that there's existing files ,but i managed to install even avast,at the moment im ok,but the main issue that is annoying me now that internet connection is taking too long to be activated,lets say about 5 minutes,then is ok
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Do you use Bluetooth a lot on your system as that will load before the net, if you do not then disable it and see if that helps
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what you mean?my daughter use WiFi,and me sometimes too on my netbook,you mean before it configure itself on PC will activate the other connections?or search for active devises around the house?
in my broadband connection properties i have these ticked
Internet Protocol Version 6 (TCP IPv6)
Internet Protocol Version 4 (TCP IPv4)
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That is correct, at the moment you have Bluetooth searching at system start and that may delay the acquisition of the wifi network
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so these above does they mean something wrong?or maybe ill try to switch them of and ill see?i think that that wasn't the case before i noticed this
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Before I disable Bluetooth have you tried the windows network troubleshooting option ?
Right click the network icon near the clock and select trouble shoot
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and what should i get?
oops image shown in reply 2 had shown again,clicked a aside and gone
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When you run the trouble shooter you should get this .. Run it before you get a connection
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no ill get this
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attachment
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attachment
And what are the error details ??? (Run it again and select View Error Details.)
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nothing as then internet is active,something is blocking the activation and its taking too long
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OK lets go for a clean boot to find the culprit
In the search box type Msconfig and select the programme that appears at the top
1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.
(https://dl.dropboxusercontent.com/u/73555776/Cleanboot1.JPG)
2.Click to clear the Load Startup Items check box.
NoteThe Use Original Boot.ini check box is unavailable.
3.Click the Services tab.
4.Click to select the Hide All Microsoft Services check box.
(https://dl.dropboxusercontent.com/u/73555776/cleanboot2.JPG)
5.Click Disable All, and then click OK.
6.When you are prompted, click Restart.
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does this freeze the system until is ready? as it did to me ,then i had to stoop as i needed to work
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No it should be virtually instantaneous
You could boot to safe mode and set the clean boot from there
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safe mode with networking,or only safe mode?
thanks
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Either which as you will reboot to normal mode once done