Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 04, 2015, 09:13:57 PM

Title: Where do I go to keep track of tickets?
Post by: REDACTED on May 04, 2015, 09:13:57 PM

Anyone please help?

Title: Re: Where do I go to keep track of tickets?
Post by: bob3160 on May 04, 2015, 09:16:11 PM

Quote from: lunaclawshine on May 04, 2015, 09:13:57 PM

Anyone please help?

Welcome to the forum. :)
More information would be helpful.
If you let us know what the problem is, we may be able to help you.
If you post your support ticket number, we can help alert someone from Avast.

Title: Re: Where do I go to keep track of tickets?
Post by: REDACTED on May 04, 2015, 09:22:00 PM

I would love to, I just don't know how to get to my tickets to give you the number.

Title: Re: Where do I go to keep track of tickets?
Post by: bob3160 on May 04, 2015, 09:26:53 PM

Quote from: lunaclawshine on May 04, 2015, 09:22:00 PM

I would love to, I just don't know how to get to my tickets to give you the number.

You should have received an email. after you submitted your request for help:
https://support.avast.com/Tickets/Submit (https://support.avast.com/Tickets/Submit)
Check your spam folder if you haven't received it.

Title: Re: Where do I go to keep track of tickets?
Post by: REDACTED on May 04, 2015, 09:54:08 PM

#TBY-353-51437 is my ticket number

Title: Re: Where do I go to keep track of tickets?
Post by: bob3160 on May 04, 2015, 09:58:54 PM

Quote from: lunaclawshine on May 04, 2015, 09:54:08 PM

#TBY-353-51437 is my ticket number

Reported. :)

Title: Re: Where do I go to keep track of tickets?
Post by: Eddy on May 04, 2015, 09:59:10 PM

Tickets?
Why did you create more then one ?

Title: Re: Where do I go to keep track of tickets?
Post by: REDACTED on May 04, 2015, 10:04:18 PM

Quote from: Eddy on May 04, 2015, 09:59:10 PM

Tickets?
Why did you create more then one ?

I didn't, I was just wondering if there was a tracker of sorts so I can keep track of my ticket.

Title: Re: Where do I go to keep track of tickets?
Post by: moroni on May 05, 2015, 11:12:17 AM

Hi lunaclawshine!

You should be able to track your ticket/s on the same ticket portal https://support.avast.com/Base/User/Login
You will also receive an email each time a change is made to your ticket :)

Title: Re: Where do I go to keep track of tickets?
Post by: Eddy on May 05, 2015, 01:52:38 PM

You said ticketS, that gave me the impression you submitted more than one.
Now that you have submitted just one, please do not send another or change that one.
If you do, you will be put back to the bottom of the stack and you will have to wait longer.