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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: REDACTED on July 30, 2015, 09:19:03 PM
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Hi there,
I have a 5-pc license for EPP and upgraded my first laptop to windows 10.
Did a complete re-install to clean up the system but now it seems that win10 cannot handle avast epp??
When will the update be ready? It's a 300 euro license and I believe microsoft gave developers enough time to create patches?
You can't expect us to be unprotected for a month right? Business editions rely on the latest updates..........
Please advise!
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Same problem here. I can believe that Windows 10 has been available for the past month for testing and Avast did not do their work in time.
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For now avast no renewal of updates on the windows of 10, so avast 10 could not be used in windows.
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Windows 10 has actually been available since January, which makes this even more annoying that they couldn't have working versions ready for launch day!!
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If you review the comments below this posting
https://blog.avast.com/2015/06/03/latest-versions-of-avast-compatible-with-windows-10/ (https://blog.avast.com/2015/06/03/latest-versions-of-avast-compatible-with-windows-10/)
you will see that a number of people have experienced a less than smooth upgrade, but the impression I get is that the Avast guys have put in the effort to make the product compatible and I have every confidence that when I do my upgrade to windows 10 it will all kind of work out.
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Based on past experiences it will be months before it's ready. As someone who works for a software consultancy, has had access to build's of Windows 10 for over six month to ensure that our solutions do not hold up our clients that wish to deploy Windows 10, there really is no excuse to treat paying business customers this way.
Expect the same bulls**t excuses from Avast, they want to iron out the issues on the consumer release before passing it on to their valued business customers. Utter nonsense, they're just choosing to put their available resources into their consumer base before moving onto their business customers. Avast are not really serious about the enterprise and treat business customers accordingly.
There are plenty of enterprise antivirus solutions that do focus on their paying business customers who have products tested and available from day 1.
Avast have had a terrible record with recent windows releases, let's not forget the disaster of windows 8.1 and avast that appeared to pass them by.
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Here a 30-pc license.
It make me sick that EPP not working on Windows 10.
We are businesses people and pay alot for these license.
Business people should get the updates first. We pay for it!
This is not the first time that Avast disappointed me.
I 'm sure after the expiration of our license we will leave Avast.
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Does AVAST have any idea when it will work on Windows 10???
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We are a university upgrading to windows 10 on pc's. Avast enterprise with the aea console does not work at all with windows 10 on the latest version of avast products for enterprises/businesses.
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Also, we are a school. I upgraded my workstation to win 10 just for testing purposes to find that AVAST EP does not work.
The operating system entered a public beta testing process in October 2014. There is NO REASON for this failure.
>:(
I did find that Internet security works with 10. I downloaded the 30 day trial. So for everyone who has no protection, use IS in the meantime.
This is the official note that AVAST Software has sent to the distribution channel:
"Microsoft has recently announced Windows 10 will be available as of July 29th. We expect many will be looking to upgrade, if not immediately then within the 1 year in which the upgrade will be free for Win 7 and 8 users, if they are eligible for it.
Endpoint Protection (all versions) will be receiving an update to make it Win 10 compatible, however this update will not yet be ready when Win 10 becomes available. The current ETA of the update is late August, but may change.
We recommend resellers consult with their EP customers regarding their plans for Win 10 migration and advise them about the compatibility issue. While home users tend to adopt early (and are ok to do so if using the already Win 10 compatible Avast consumer products), we believe most businesses will not choose early adoption, and will instead favor a more careful approach to keep disruptions to a minimum. We will likely still see cases of customers looking to migrate as soon as possible for various reasons, our main concern is to ensure that the compatibility issue does not come as a surprise.
We believe it to be a sensible precaution to not adopt an OS early in a commercial environment. We strongly recommend that customers only make the switch to Win 10, if they have decided to make it, after Avast becomes compatible. Apologies for any inconvenience this causes to you and your customers, we are counting on you, our reseller partners, to help us mitigate the impact this will have on end users and help them make informed choices regarding the OS upgrade."
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When will a new version of Endpoint Protection Suite come out that is compatible with Windows 10? I had to install the free version on two of my laptops now...
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Same here.
25 pcs to update.
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This is horrible,
we are using windows 10 edu. I am a school with 300 pc's we are not able to complete our master image for deployment because we do not have a working client. I started looking into alternate solutions a month ago. Now I will definitely need to ramp up the eval of other solutions.
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Yes its horible, with win 10 and avast must do better support for the buisness products.
have a hang bug in win7 doing login into domain, the mail plugin is the problem, month ago and ago.... wait also for a new version.
What do the Avast support wrote me to use the new Avast Buisness but thats in a clould and security in a cloud, not for me today.
Avast think about your products buisness user will need a working product without many extras like the consumer addons every year with new waste !!
And i think more and more i need a other solution from a another company that maybe works ! :-\ :-\ :-[
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Hi there, will i get refund for not be able using licensefile (Newest Avast endpoint protection plus 8 cant install on this system)on Windows10 devices?....or what is your solution to this problem, dear Avast Team?
Should i renew license in 2months or u just dont support anymore?
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Seems Avast Internet Security works with Windows 10. Is there a chance we could use our EPP licenses to enable IS until EPP is compatible? We are a medium sized school using EPP and want to jump onto Windows 10 to avoid disruption during the school year.
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loaded win 10 pro and mine blocked the endpoint installation. but today it loaded the "free version" as I must have tried to load one of those yesterday in the search fro a solution. the endpoint license does not work on the free version, but by registering it will give you a year free.
please fix this so I can move all my machines to win 10 asap.
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This issue is preventing us from upgrading our company computers to Win 10.
Please release EPP for Win 10 ASAP.
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over 2600 views of this post and most likely ALL people that PAID money to use this product and have licenses in a partial used state. If AVAST is thinking that anyone that paid for a license in the past would renew again if they don't fix this AFTER they made the FREE version work first are crazy. Why no weigh in from AVAST on a time when this will be addressed? they seem to join right in with other posts????
AVAST your head in the sand attitude towards PAID customers is unacceptable, this post is 6 weeks old without a note as to the status of a fix.
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Avast Team.
The advice you provided to your distributors to pass along to us business users ( not to upgrade to Windows 10 just yet ) may of sounded reasonable to you, but in the real world shouldn't that be our decision and not yours? The world I live in has corporate assets to protect from the "bad guys" and seeing that we are paying for your service, the best world advice you can give us is to not upgrade yet.
Something your wonderful and brilliant team may not be thinking of is "how exactly is IT suppose to prepare for the move and test corporate software to run on Windows 10 without a condom in place first?" It has been almost 21 months since you have released an update to the Business Suite Engine and by your own admission it is old technology, so please explain to my why I should complete my renewal in Oct? I do not want your cloud based product. Here is what I just responded to your distributor TLC Worldwide Inc. about our renewal "Tell Avast to get off their ass and update the Business Suite to work on Windows 10 or no deal.". We'll see if they relay that to you good folks.
I have about a month and a half before I must renew and seeing that I just upgraded my everyday work machine to Windows 10 Pro ( since I am the IT geek that has to figure this out ) and I may or may not be able to complete the required testing of other products in that amount of time, but I do guarantee there will not be another renewal after this year. So please, continue to update your FREE/FREE BUSINESS products with due diligence, but when your customer base dries up, good luck with that business model ( thinking about it, it must be working because your still in business and haven't went the way of the dinosaur yet -- hmm, amazing! )
So let's see what, if any comment you good folks will tantalize us paying business customers with about this. Yeah, my 125 licenses may be chump change to you guys, but not to us.
Eagerly awaiting any kind of response from you wonderful people. In the meantime, A hunting I go and encourage any other business users to do the same.
Enjoy now -- ya' hear!
Paul
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Amen Hillen!!! obviously I am in complete agreement..
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samjluck -- what is really sad is we have been a loyal customer since Windows NT 4.0!
I am in the process of testing Kasperky.
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Same here. Upgraded 2 weeks ago, and contacted Avast twice in the meantime concerning Windows 10-compatability.
And thank you Avast for not even having the decency to answer to my questions.
A total lack of respect for paying customers.
You should be ashamed of yourselves.
Not only will I demand a refund - and you should do so for all inflicted customers - but you've lost a loyal customer since many years.
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I'm having the same problem (20-seat license, refund request #YWF-827-53124). Avast won't even respond to the ticket, even when I followed up and asked for a response. Avast, come on! We are trusting you!
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It was the same when windows 8 first came out. Avast wasn't ready. still the same thing now. this is unacceptable
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For the User like me struggling to get Endpoint protection loaded on windows 10.
Temporary solution just to get the users an antivirus while Avast! sorts out there service.
I Installed Avast Cloud on the upgraded PC`s just to get an antivirus on to protect my users from infection
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Hi, I have the same problem with 20 subscription for 3 year.
My ticket #NID-591-97618.
still I am awaiting a response from avast. >:(
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WOW! Still no response?! Nothing but crickets -- really!
I've never seen a company like this in my entire professional career that absolutely refuses to address a real concern of their customers. :-X
Wow, just WOW!
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I just received in my email an advertisement from Avast informing me they have been busy the last 12 months writing a new program called Avast Cleanup and would like me to buy it.
Hmmm - got a lot to say about this, but my momma always said "If you don't have anything nice to say then don't say anything!" I guess I'll leave it on that note.
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@hillen: Yeah, it sounds rather sad.
Unfortunately, it's no easy task to make ABP work under Windows 10. We made some progress but there's no ETA (known to me).
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So the Avast message - from nobody official is - "it's difficult, we don't have an answer and we're too busy to let you know anything officially, but stay tuned we may get an idea/solution sooner or later" ???????
classy customer support and highly professional.
if the free version was made to work, why is it sooo difficult to get the paid version to work?
I have lost confidence in avast PERIOD
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I would just like to point a few things out:
1. MS has never offered a free "upgrade" program for its OSes before. This is new territory for all third-party vendors.
2. However, anyone knowledgeable about managing the roll-out of new OSes in a large-scale professional environment knows that in order to do that safely, one must first test the new OS on one machine and make sure that it actually works properly and that any compatibility issues are resolved before the OS is distributed to production machines.
3. The release of Windows 10 up to now has been no different from MS's previous releases in this regard. Windows 10 is currently still pretty buggy, and is not anywhere near feature-complete, nor do all software and hardware manufacturers have drivers or new versions that will work with it.
4. Avast is under no obligation to help support MS's latest marketing strategy of trying to maximize the Windows 10 installed base as quickly as possible in order to lock people in to its aggressive and intrusive data collection and "update" systems before they know what's really going on.
5. As has always been the case, some things that are "free" are more expensive in the long run than things that you pay for up front.
Perhaps people should take a breath and consider that they should simply wait until Windows 10 becomes stable and well-supported by the third party market before they start using it, just as they have in the past.
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I'd agree with you KDibble, if it weren't for the fact that the cloud-based Avast for small businesses (up to 200 users) works just fine under Windows 10 (we have it deployed to 6 PCs so far). We're using that software as a bandaid, but are looking seriously at replacing ABP with the cloud solution (which is free).
I guess my point is that Avast has the AV engine working under Windows 10 with other products aside from ABP. They might be having problems with other aspects, such as firewall, which are holding up the process.
My other thought is that Microsoft went out of its way to include as many people as possible during Beta, and had Windows 10 available to the public for a year before release. I'm not a programmer, so I don't fully understand why, but I'm always surprised why companies wait until an OS is RTM before beginning work on their software support. Why didn't Avast begin testing and code changes to support Windows 10 6 months ago?
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Because beta isn't final, and time spent developing for an OS that isn't final and may end up being significantly different when it is, is largely time wasted.
I would also guess that the "cloud based" version simply intercepts traffic on a few ports and sends it off to "the cloud" for analysis, which returns a simple instruction for whatever little snippet of code is actually installed on the machine regarding what messages to display to the user. Virtually all of the "hard stuff" therefore isn't interacting with the OS at all. In fact, I'd bet it wouldn't be very difficult to make such a system work with any internet-connected Windows OS of any vintage. If you're going to do everything on the Win 10 client machine, and have it talk to a console that is potentially installed on a Win 10 box as well, then there's a lot more to contend with.
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I don't believe the cloud based AV is sending everything to the cloud. I believe it just means management of it is done in the cloud. My system still has the same Avast folders and downloads the same definitions every few hours as the ABP product.
My system says I'm running definition version: 150911-5 (which is today's update), and 3,788,201 as the number of definitions.
I can see your point on coding for a Beta OS being time wasted. I'm sure MS solidified the kernel a few months before release, and the last month or two was fit and finish (polishing the UI, pulling out debugging code, etc.).
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I purchased a three year ten user license to ver 8 EPP a year ago. Have two years remaining. Now have four computers unprotected. What can I do to get them protected now that I have upgraded to Windows 10. I don't want to lose the money I have invested. Is there an upgrade/migration path available?
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I would just like to point a few things out:
1. MS has never offered a free "upgrade" program for its OSes before. This is new territory for all third-party vendors.
2. However, anyone knowledgeable about managing the roll-out of new OSes in a large-scale professional environment knows that in order to do that safely, one must first test the new OS on one machine and make sure that it actually works properly and that any compatibility issues are resolved before the OS is distributed to production machines.
3. The release of Windows 10 up to now has been no different from MS's previous releases in this regard. Windows 10 is currently still pretty buggy, and is not anywhere near feature-complete, nor do all software and hardware manufacturers have drivers or new versions that will work with it.
4. Avast is under no obligation to help support MS's latest marketing strategy of trying to maximize the Windows 10 installed base as quickly as possible in order to lock people in to its aggressive and intrusive data collection and "update" systems before they know what's really going on.
5. As has always been the case, some things that are "free" are more expensive in the long run than things that you pay for up front.
Perhaps people should take a breath and consider that they should simply wait until Windows 10 becomes stable and well-supported by the third party market before they start using it, just as they have in the past.
1. BUT there has been new OS's out there and the only difference is that you are saying that makes this SO different is that it is FREE???? why would that make a difference? avast just did not prepare and we're hanging AND without official information.
2. some of us got to the end of the first install and then had the issue and those that did 10 machines and did not check should reassess their program. totally a separate issue to the issue in this post which is information about WHEN and IF there will be a solution for CURRENT users who PAID.
3. Still buggy? what are you using? not one issue running anything BUT avast..... I have not heard anything from anyone about issues besides "why did MS f-up something that worked fine and put this out there, I don't need a tablet interface on my business desktop" i.e. nothing program related.
4. is this an official avast position or are you stating your opinion about your experiences with avast and what you perceive is there policy? if that is the official policy why don't they send this information to users? they seem to have our contact info for sales pushes or renewals but not critical program information for a PAID customer?
5. ohhh thank you for your grand wisdom..... most likely everyone PAID for the previous copy of windows so is win 10 really free? and the point of this thread again is WE ALL PAID FOR AVAST AND WANT IT TO WORK.
thanks for your view point, but if you are not an avast employee you are way off base sticking your nose into something that must not be effecting you but you want to spout off on.
where is AVAST in this????
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I don't believe the cloud based AV is sending everything to the cloud. I believe it just means management of it is done in the cloud. My system still has the same Avast folders and downloads the same definitions every few hours as the ABP product.
My system says I'm running definition version: 150911-5 (which is today's update), and 3,788,201 as the number of definitions.
I see. And people are reporting that the free stand-alone version works on Win 10 as well, at least to some extent. Well then maybe the issue is solely related to the management end (SOA, or Enterprise version).
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1. BUT there has been new OS's out there and the only difference is that you are saying that makes this SO different is that it is FREE???? why would that make a difference? avast just did not prepare and we're hanging AND without official information.
2. some of us got to the end of the first install and then had the issue and those that did 10 machines and did not check should reassess their program. totally a separate issue to the issue in this post which is information about WHEN and IF there will be a solution for CURRENT users who PAID.
3. Still buggy? what are you using? not one issue running anything BUT avast..... I have not heard anything from anyone about issues besides "why did MS f-up something that worked fine and put this out there, I don't need a tablet interface on my business desktop" i.e. nothing program related.
4. is this an official avast position or are you stating your opinion about your experiences with avast and what you perceive is there policy? if that is the official policy why don't they send this information to users? they seem to have our contact info for sales pushes or renewals but not critical program information for a PAID customer?
5. ohhh thank you for your grand wisdom..... most likely everyone PAID for the previous copy of windows so is win 10 really free? and the point of this thread again is WE ALL PAID FOR AVAST AND WANT IT TO WORK.
thanks for your view point, but if you are not an avast employee you are way off base sticking your nose into something that must not be effecting you but you want to spout off on.
where is AVAST in this????
My recollection is that there were serious issues, and delays, with the roll-out of a version that works with Windows 8 and then, after that, 8.1. Avast business version wasn't working on the day that Win 8 was released, or for some time afterwards.
As regards bugs in Win 10, there are several, in some cases involving MS's forced automatic updates, and some of which have caused the OS to become unusable. There are also several missing features that won't be available until subsequent "major updates" come out, this fall and next spring. Who knows how the OS will behave after those?
Do you also believe that if you bought a car in 2007 you should be able to trade it in for a new one today for free? (Actually, I'm pretty sick of analogies between cars and computers.) Of course, when MS announced Windows 7, or Win 8 or 8.1, they did not announce that it would come with a free upgrade to Win 10. Therefore, of course you did not pay for Win 10 when you bought those OSes. To suggest otherwise is nonsense.
At any rate, if you did not thoroughly test this new OS before deploying it for production, then you also "did not prepare" and you bear a significant portion of responsibility for what happened afterwards. This is just advice from an experienced IT manager with a fairly large network. Because I planned ahead, and read ahead and knew that the business version of Avast wasn't going to be ready for Win 10, I did not have this problem. Take the benefit of my experience, or leave it, as you wish.
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While I understand and appreciate the words of wisdom from those in the IT industry, I do simply have one question. At what point do you start to test your systems/apps with new OS's and how long does it take to do the actual testing.
In my experience it takes at least 3 months of no bug reports from my users before I do the switch -- but I can't do any testing without a CONDOM! So tired of the "Never deploy a new OS" as I am the guy who has to make it available to real users to achieve the testing in the first place. The argument of M$ being aggressive in data collection, etc. may be true, but once again without a CONDOM, who can test their machines in real world scenarios to counter this? It takes time and resource to do it, but without a CONDOM it's a moot issue.
Lastly, the issue people are having with Avast is AVAST itself, not our "schedule" to migrate to a new "FREE" OS. They are completely silent about the issue and yet as others have stated, they have time to peddle their new wares to us. I somehow think they fail to understand their REPUTATION is on the line and at the pace it is going, they will be deemed as a non viable software to use because of their own actions ( or lack of it ). Have you read other topics on this forum? How people are getting REALLY irritated by the tactics being used by Avast to peddle their software, but yet they seem completely oblivious to the fact people are getting pissed!
I guess I should just shut up now and just do what I know I need to do, regardless of the actions ( or lack of ) from Avast.
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win 10 has been out for some time, beta and final. the argument that a product for 8 was not ready the day 8 came out is silly and I'm not asking for that with windows 10. I accept that Avast may be behind, my message and the whole post is about having AVAST GETTING INVOLVED WITH A PAYING CUSTOMER AND TELL US SOMETHING.
buggy or not they have the free version working so there must be some way to make the paid version workable. free version will go through the update deals and they will work them out as they come, why is the paid version not on the same track?
as to the upgrades to a new version because of owning a current version - UNTIL they officially tell me that there is a change from the standard operation they have used to date (i.e. the same as all other windows OS upgrades) - YES I do expect that my license and products be upgraded to a version that works with the new windows and I relied on that when I purchased a LONG TERM license with Avast.....
and again - I did one station and agree with you, if you did 10 stations without testing the first one completely you deserve to be in that situation you created for yourself. I am patiently waiting for an answer to this BEFORE I do more.
I understand you are ahead of the curve and did your homework, I did too and have one more issue, avast. I want input and am getting none. Seems unreasonable as an exiting license holder. there are lots of views of this post as I've said before, and I'm guessing they are all feeling the same irritation as me.
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While I understand and appreciate the words of wisdom from those in the IT industry, I do simply have one question. At what point do you start to test your systems/apps with new OS's and how long does it take to do the actual testing.
In my experience it takes at least 3 months of no bug reports from my users before I do the switch -- but I can't do any testing without a CONDOM! So tired of the "Never deploy a new OS" as I am the guy who has to make it available to real users to achieve the testing in the first place. The argument of M$ being aggressive in data collection, etc. may be true, but once again without a CONDOM, who can test their machines in real world scenarios to counter this? It takes time and resource to do it, but without a CONDOM it's a moot issue.
Lastly, the issue people are having with Avast is AVAST itself, not our "schedule" to migrate to a new "FREE" OS. They are completely silent about the issue and yet as others have stated, they have time to peddle their new wares to us. I somehow think they fail to understand their REPUTATION is on the line and at the pace it is going, they will be deemed as a non viable software to use because of their own actions ( or lack of it ). Have you read other topics on this forum? How people are getting REALLY irritated by the tactics being used by Avast to peddle their software, but yet they seem completely oblivious to the fact people are getting pissed!
I guess I should just shut up now and just do what I know I need to do, regardless of the actions ( or lack of ) from Avast.
If you want to protect your test machine you have the option of installing the free unmanaged version of Avast, which, as people have reported, works with Win 10, while you run your tests. Those who operate in an entirely MS environment and thus have not experienced issues that are common with new OSes for people who use third-party software also have the option of using MS Security Essentials which, I understand, is available for Win 10. Finally, I think it is possible to roll back a Win 10 "upgrade" to the previous OS; I've seen instructions for this on the web.
I am not a huge fan of Avast and I have several issues with them, including the fact that the existing SOA is buggy in several respects with regard to managing Win XP and Win 7 machines. I also have major problems with Avast's approach to updating licenses for managed networks, which seems always to go wrong and require tech support to fix. I also object to Avast's frequent efforts to push problems with known bugs to resellers to deal with, since resellers cannot fix those bugs. And as an English-speaking person, I also have ongoing problems resulting from the fact that Avast is not developed by native-English speakers: The English labels and descriptions of features in Avast are sometimes simply not correct. I hasten to add that I have no prejudice against non-English speakers, but Avast does not acknowledge that this problem exists, nor does it have an effective strategy for addressing it. Finally, the documentation is extremely poor; it is almost always necessary to talk to support staff, or other experienced users, to find out how things are supposed to work and how they can be used to best advantage.
But I like Avast because, in its prime function of detecting and preventing malware infestations, I think it is the best while being the least intrusive for users in a corporate network setting. Unlike other products with greater name-recognition, it doesn't bog machines down and it is easy to uninstall when needed. I have also never seen it require a reboot from a user, unlike some other products.
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As a k12 endpoint education user I was disappointed that Avast has not updated it. We built over 300 computers and really wanted to run windows 10 on them and had tested the beta versions many times and found it really very good. But I can't fault Avast. I know it takes time and they are providing it free to educational institutions.
I al other ways Avast has been very good at protecting out computers and providing it free to k12 means infections can be stompped out and not spread to home and business machines nearly as easily.
So Thank you Avast.
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For anyone who came here looking for information rather than a fight. Avast says they will have it updated by the end of the month:
https://www.avast.com/faq.php?article=AVKB231 (https://www.avast.com/faq.php?article=AVKB231)
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The Avast Endpoint Protection products are being updated for Windows 10 compatibility and should be available before the end of September 2016. We recommend that customers who require Avast Endpoint Security delay upgrading to Windows 10 until the compatible version of the product is available.
This is a direct quote (cut and paste) from https://www.avast.com/faq.php?article=AVKB231
Looks like we have more than a year to wait!
Don't believe me use the above link and look to the bottom of the page. Below the subtitle "Can I use Avast Endpoint Security with Windows 10?"
Yikes!
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I am sure the 2016 is a mistake ( hint, you guys may want to fix that boo boo ). I guess a "should be" is better than "silence". Time will tell.
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KDibble -- the purpose is to test the new OS utilizing the production antivirus in order to determine if there will be compatibility issues all the way around -- thus including the actual antivirus itself is playing nice with all required apps.
Not updating to 10 because it's the cool thing to do -- have to many projects on my plate to "PLAY" with a new OS. My bosses demand it work and work right, so therefore I have to test.
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Good News?
The quote from https://www.avast.com/faq.php?article=AVKB231 has changed. Now the date is "end of Autumn 2015.
The Avast Endpoint Protection products are being updated for Windows 10 compatibility and should be available before the end of Autumn 2015. We recommend that customers who require Avast Endpoint Security delay upgrading to Windows 10 until the compatible version of the product is available.
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Just ask your reseller to do for some time internet security or avast premium business security license (free for you). Avast promise to give endpoint line soft release, that will workink with win 10 at october.
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installed the trial of avast IS son the win10 machines (new machines in the company so wasnt an upgrade. holding off the upgrades cause of avast :( for now) the trials have expired lol. this is past being angry.
free = works
cloud = works
Internet security = works (yes everything works on it, firewall sandbox the works) (paid for version)
business = sux2bus
so i guess the problem is the console. couldnt they release a client version that works on win10 and use the same console before they upgrade the console? (im assuming thats what this whole wait is for. we getting a new console - avast have been sooo quiet about this)
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A new console is maybe a good thing, and i hope without silverlight plugin !!!
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While I understand those that point out the dangers in upgrading in production when everything isn't fully compatible, this isn't really the point, and there are times where it's not avoidable. I'll use my company as a recent example: we have been tendering for a contract and subsequently we quickly had to encrypt all of our machines. As a rule we are on Windows 7 Pro with a few on 8. Bitlocker is far from ideal, but in any case we couldn't use this on our Win 7 machines - it's only available on Ultimate and Enterprise and it's all but impossible to upgrade to these now. We decided to use Truecrypt instead for the bulk of the machines, however some have GPT partitions and therefore are not compatible with Truecrypt. In these cases, we could think of no other solution than upgrading to Windows 10 Pro and using Bitlocker. We've done this, but now we have the Avast issue to deal with.
I agree we should be able to expect that Avast is ready by now, especially given the time frame since 10 was released, and especially especially because their non-paying customers have been taken care of. We pay a lot of money to Avast and if they are going to fail to deliver so spectacularly, then I think we have the right to expect better communication from them on it, as pointed out by others.
Our licenses expire in April and as the sole decision maker on which AV we use, I can guarantee we will not renew our 30+ licenses.
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Shaneoh -- I feel your pain -- trust me!
I renewed for another year in October as I could not test and implement a replacement in the amount of time I had. What I did find out is even Kaspersky Business Clients will not have a compatible Windows 10 version until after the first of the year -- but they are up front about it with a lot of communication between them and the client.
The "work around" was for me to request some FREE Internet Security license from our reseller to install on those machines I must migrate -- not the best option, but at least they are protected and migrated. Looks like I will need to request some more license as it appears to be taking longer than I expected for them to complete whatever mods they must to get Endpoint Windows 10 compatible. It would simply be a nice professional courtesy to have Avast actually communicate the progress with us instead of pissing off their paying customers -- but hey, I've never been accused of being smart. ;-)
Hang in there!
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Thanks for the tip Hillen - I may just contact our reseller to see if they will supply us something similar. It's ridiculous that this thread has been here for so long, and still everyone is waiting for both a product and some kind of acknowledgement from Avast.
Cheers, all the best with your struggle :)
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We have submitted a help ticket and received the "Oh we changed our ticketing system, go here and submit". We did, weeks ago and no response, none!
They need to provide a solution. Since we have paid they should give us licenses for a product that works. Is it possible to move our licenses to their business online? Avast's non-communication/non-solution is making their product a non-product for business. Unless they come through some way we will be forced to look at moving on.
Computers have been coming with Windows 10 for a loong time now.
When does the free upgrade to Windows 10 end?
Avast are you going to have a product in enough time to upgrade our computers?
If not are you going to pay for us to upgrade to Windows 10 later?
Avast! You had a great product get it together and at least get back with us! At least give use an equivalent license to the Business Online version.
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Shocking customer service from Avast! We have 120 user license with 24 months left to run. Our Windows XP and Windows 10 stations are unprotected. Support department repeatedly fob us off with broken promises. If you're considering purchasing Avast! for your corporate environment, take my advice and DON'T BUY IT. Rubbish.
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See: https://forum.avast.com/index.php?topic=179623.0