Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: andropolon on October 22, 2015, 07:00:56 AM

Title: Hardened mode - please add us to exclusion list
Post by: andropolon on October 22, 2015, 07:00:56 AM

Dear Avast team,

I'm a developer of PF SKB Kontur ZAO ( https://kontur.ru ).
Our customers say, that our files are blocked by Hardened mode (moderate option) in Avast.
Can you help us and add our digital sign certificates (SHA1 and SHA256) to your exclusion list?
Example of our executable:
https://help.kontur.ru/Certificates_Kontur_Admin.exe

With respect, Andrew.

Title: Re: Hardened mode - please add us to exclusion list
Post by: Asyn on October 22, 2015, 07:15:24 AM

You can report a possible FP here: https://www.avast.com/false-positive-file-form.php

Title: Re: Hardened mode - please add us to exclusion list
Post by: andropolon on October 26, 2015, 11:01:25 AM

Quote from: Asyn on October 22, 2015, 07:15:24 AM

You can report a possible FP here: https://www.avast.com/false-positive-file-form.php

They can't help me - they can add to exclusion only single file.
But I need to add all of our installers (~100 files and some of them are updated every week)

Title: Re: Hardened mode - please add us to exclusion list
Post by: Asyn on October 26, 2015, 11:07:08 AM

You can contact the viruslab directly via: virus[at]avast.com

Title: Re: Hardened mode - please add us to exclusion list
Post by: Lisandro on October 26, 2015, 03:53:57 PM

I think there are zillions of emails being received there...
I'll suggest http://www.avast.com/contact-form.php for reporting potential false positive (archive or site wrong detections).