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Other => General Topics => Topic started by: REDACTED on October 28, 2015, 03:51:49 PM

Title: Exclusions
Post by: REDACTED on October 28, 2015, 03:51:49 PM

I've entered an exclusion, DAILY, for months now. Every day I have to add the thing again. Why does Avast "forget" my exclusions?  I don't want Avast scanning my operations software modules every time I open one of them.

Title: Re: Exclusions
Post by: bob3160 on October 28, 2015, 04:46:26 PM

Quote from: max113 on October 28, 2015, 03:51:49 PM

I've entered an exclusion, DAILY, for months now. Every day I have to add the thing again. Why does Avast "forget" my exclusions?  I don't want Avast scanning my operations software modules every time I open one of them.

What operating system ??? Which version of Avast ???
What exactly are you trying to exclude ???

Title: Re: Exclusions
Post by: REDACTED on October 28, 2015, 04:57:45 PM

Windows 7 pro. Avast Business 2015.10.2.2505

I am trying to exclude a subdirectory in my Program Files. It's a software that the company uses to manage EVERYTHING. Waiting for avast to screen the thing every time I open a module (EACH MODULE) is obnoxious as hell.  I've added the directory that contains the executables over a dozen times. Every day when I look in the morning, the exclusion is gone and avast starts scanning them all again.  The exclusion works for a few hours, then it gets forgotten.

Title: Re: Exclusions
Post by: Pondus on October 28, 2015, 05:01:51 PM

Quote

The exclusion works for a few hours, then it gets forgotten.

Have you tried a reboot after adding?

Title: Re: Exclusions
Post by: REDACTED on October 28, 2015, 05:09:04 PM

After reboot is when it forgets.

Title: Re: Exclusions
Post by: Pondus on October 28, 2015, 05:22:06 PM

yes but add and reboot at once, this has in some cases worked


or post a support ticket  https://support.avast.com/support/tickets/new

Quote

Windows 7 pro. Avast Business 2015.10.2.2505

This should have been posted in avast for Business forum section

Title: Re: Exclusions
Post by: Asyn on October 29, 2015, 07:05:20 AM

Quote from: max113 on October 28, 2015, 04:57:45 PM

Avast Business 2015.10.2.2505

See: https://support.business.avast.com/hc/en-us/articles/204842059-Adding-Exclusions

Title: Re: Exclusions
Post by: REDACTED on October 29, 2015, 02:48:03 PM

Yes, I added the exclusion, rebooted and there, I find NOTHING in the exclusion list after reboot. Is there a friggin' text file I can put these in, mark as read-only and be done with it?  This is ridiculously aggravating.

Title: Re: Exclusions
Post by: REDACTED on October 29, 2015, 03:14:02 PM

Best I can figure, the portal's policy overrides my local exclusions. I set the exclusion in the portal and it seems to work.

Title: Re: Exclusions
Post by: Asyn on October 30, 2015, 06:12:34 AM

Quote from: max113 on October 29, 2015, 03:14:02 PM

Best I can figure, the portal's policy overrides my local exclusions.

Exactly.