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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: trnano on May 14, 2016, 09:50:34 AM

Title: File System Shield stopped
Post by: trnano on May 14, 2016, 09:50:34 AM

Endpoint Protection Suite Plus, 75 licenses, subscription active, Active Directory environment, blah, blah....
Randomly, SOA report File System Shield as inactive on some workstations. On client, expired protection/license is reported.
Simply, restarting the Avast Net Client Service seems to resolve problems, but only administrators can do it.
Regular user remain unprotected for an uncertain period. Strangely for me, client version is Server Business Protection Plus.
Client was installed from SOA via unattended deployment.

Title: Re: File System Shield stopped
Post by: Jeff.S on May 17, 2016, 03:18:02 PM

Hi,

For this issue, visit https://support.business.avast.com and submit a ticket as we may need to collect some info from a device to see what is happening.

Thanks!

Title: Re: File System Shield stopped
Post by: trnano on May 23, 2016, 10:10:24 AM

First of all, the wrong reported version of endpoint client come from localization package. English version show "avast! Endpoint Protection Plus Suite" but localized version report "avast! Server Business Protection Plus".