Avast WEBforum

Other => General Topics => Topic started by: REDACTED on June 13, 2016, 11:22:08 AM

Title: How to cancel my Avast Order
Post by: REDACTED on June 13, 2016, 11:22:08 AM

Hello
I cant seem to find a contact where I can call Avast customer service to cancel my order. Where can I do it on its website?

Title: Re: How to cancel my Avast Order
Post by: Asyn on June 13, 2016, 11:26:32 AM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: How to cancel my Avast Order
Post by: REDACTED on January 16, 2017, 06:51:27 PM

Quote from: lenalow12 on June 13, 2016, 11:22:08 AM

Hello
I cant seem to find a contact where I can call Avast customer service to cancel my order. Where can I do it on its website?

Title: Re: How to cancel my Avast Order
Post by: Eddy on January 16, 2017, 07:02:01 PM

https://www.avast.com/faq.php?article=AVKB24

Title: Re: How to cancel my Avast Order
Post by: REDACTED on January 24, 2017, 03:27:31 PM

I am in the same situation.  What a shame.  These guys used to be good.   Avast could not complete a boot scan or a  full scan on a Windows 10 machine and all I had to do was pay a lot of money to get assistance.  Forget that.  And NO help on any of the forums.EEOXVX

Title: Re: How to cancel my Avast Order
Post by: REDACTED on January 24, 2017, 03:29:51 PM

Note to Eddy who pasted a help reference.   Good, but typing in CANCEL or CANCEL ORDER produces no search results.   So thanks, but the search is nothing but frustration (read: poor service).

Title: Re: How to cancel my Avast Order
Post by: CraigB on January 24, 2017, 03:47:49 PM

Quote from: chris210 on January 24, 2017, 03:27:31 PM

I am in the same situation.  What a shame.  These guys used to be good.   Avast could not complete a boot scan or a  full scan on a Windows 10 machine and all I had to do was pay a lot of money to get assistance.  Forget that.  And NO help on any of the forums.EEOXVX

Help and assistance is always free here on the Avast forum :)

Title: Re: How to cancel my Avast Order
Post by: moroni on January 24, 2017, 03:54:45 PM

The search works for me. Could you please post a screenshot of the results you get?

Title: Re: How to cancel my Avast Order
Post by: DavidR on January 24, 2017, 04:29:34 PM

Quote from: chris210 on January 24, 2017, 03:27:31 PM

I am in the same situation.  What a shame.  These guys used to be good.   Avast could not complete a boot scan or a  full scan on a Windows 10 machine and all I had to do was pay a lot of money to get assistance.  Forget that.  And NO help on any of the forums.EEOXVX

I don't see anything in your post history that you sought help in the avast support forum about this particular issue.

In two topics you posted back in 2015 you had replies to your posts, yet you never responded to the replies.

Title: Re: How to cancel my Avast Order
Post by: Eddy on January 24, 2017, 04:41:12 PM

There is no need to pay for help at all.
All you had to do was asking here for help or asking avast directly by submitting a ticket and both are completely free.

Besides that the search is working, there is no need to use it.
There very clearly are the "How do I cancel auto-renewal of my Avast license?" and "How do I request a refund?" on the page I've given you.