Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 08, 2016, 02:54:29 PM

Title: License inactive really but i bought it
Post by: REDACTED on October 08, 2016, 02:54:29 PM

i bought a license to have avast pro and when i watch my avast it's write i'm using free avast.
i put my key in avast and it's write my license is active.

i don't find how to contact avast's team. Help me to active it, i don't buy license for nothing.

Title: Re: License inactive really but i bought it
Post by: Eddy on October 08, 2016, 03:15:39 PM

1]
Download your license through your avast account or use https://www.avast.com/resend-license-paid.php

2]
Perform a clean installation of the latest avast Pro
https://www.avast.com/uninstall-utility
https://forum.avast.com/index.php?topic=189836.0

3]
Insert your license

Title: Re: License inactive really but i bought it
Post by: REDACTED on October 08, 2016, 03:49:02 PM

Thank you i will try that.

Title: Re: License inactive really but i bought it
Post by: Pondus on October 08, 2016, 05:35:28 PM

Quote

i don't find how to contact avast's team. Help me to active it, i don't buy license for nothing.

avast support  FAQ > https://support.avast.com/support/home
Support technique > https://fr.support.avast.com/support/home

how to do videos
https://www.avast.com/faq.php?q=video&authenticity_token=3Stv7Pu1IR8i8YIEltmHzkfZe3eaDhaijq1FbiJrZb4%3D#searchForm

how to contact > https://support.avast.com/support/tickets/new