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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on December 07, 2016, 04:25:48 PM

Title: Stuck 'Uninstalling' devices that no longer exist
Post by: REDACTED on December 07, 2016, 04:25:48 PM

Any ideas how I can get rid of these with force? Some machines are dead (either they died or they have been retired) and I can't remove it from the list of devices...

Thanks.

Title: Re: Stuck 'Uninstalling' devices that no longer exist
Post by: Eddy on December 07, 2016, 04:42:17 PM

Free version :
Login to the account > select the device > settings > remove

Paid version :
Logon in to the console and remove it from there

Title: Re: Stuck 'Uninstalling' devices that no longer exist
Post by: REDACTED on January 09, 2017, 03:14:47 AM

You might have to remove it twice.

In the free cloud version, removing it the first time triggers an application uninstall from the device and is removed from the device list when it completes.  However, this never completes if the device is no longer active/reachable.

Repeating the step forcibly removes the entry from the device list.  Actually it hides it, but it's effectively the same.