Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: drllxr on January 03, 2017, 03:36:39 PM

Title: Wrong E-mail by internet Sec. purchase- No answer from support team.
Post by: drllxr on January 03, 2017, 03:36:39 PM

Hello!!

Two days ago i tried ro renew my Avest internet Security, but a gave a wrong E-mail by pruchase. I contacted Avast security team and send them the order ID and the billing adress but still have no answer. Has someone had a similar situation, and how to contact someone from the support team?

P.s Sorry for my english.

Title: Re: Wrong E-mail by internet Sec. purchase- No answer from support team.
Post by: Eddy on January 03, 2017, 03:43:37 PM

https://www.avast.com/en-us/faq.php?article=AVKB24

Title: Re: Wrong E-mail by internet Sec. purchase- No answer from support team.
Post by: drllxr on January 03, 2017, 03:46:43 PM

Thanks, but i already did evething that is written in FAQ. Still no answer from avast support team.

Title: Re: Wrong E-mail by internet Sec. purchase- No answer from support team.
Post by: Eddy on January 03, 2017, 03:49:04 PM

Have some patience.
avast is handling tickets within 1-5 business days (depending on how busy it is, if there is a weekend/holidays etc)

Title: Re: Wrong E-mail by internet Sec. purchase- No answer from support team.
Post by: drllxr on January 03, 2017, 03:51:14 PM

Thank you for the fast answer. I will hope for he best.  8)

Title: Re: Wrong E-mail by internet Sec. purchase- No answer from support team.
Post by: drllxr on January 03, 2017, 04:02:49 PM

I got my memo. All is good now. Tnx for the support.