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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 08, 2018, 11:18:44 PM

Title: Virus Chest
Post by: REDACTED on June 08, 2018, 11:18:44 PM

Avast popped up for speechruntime.exe saying it was a virus. Turns out it's the thing Windows uses for Cortana. I tried to remove it from the virus chest but I can't. Is there some way to remove it manually? Like a folder? 

Title: Re: Virus Chest
Post by: Pondus on June 08, 2018, 11:28:45 PM

How to use chest  >>  https://support.avast.com/en-ww/article/Use-Antivirus-Virus-Chest

Title: Re: Virus Chest
Post by: DavidR on June 09, 2018, 12:30:09 AM

Quote from: mcdadais on June 08, 2018, 11:18:44 PM

Avast popped up for speechruntime.exe saying it was a virus. Turns out it's the thing Windows uses for Cortana. I tried to remove it from the virus chest but I can't. Is there some way to remove it manually? Like a folder? 

You can't just drag something out of the avast virus chest folder like a standard location.  Files in the virus chest are encrypted and the file name is changed, so dragging it out (even if the avast self-defence got involved) you wouldn't be able to do anything with it.

Title: Re: Virus Chest
Post by: alanb on June 09, 2018, 11:54:48 AM

AIS 18.4.2338.

I can't delete from the chest either.

Title: Re: Virus Chest
Post by: DavidR on June 09, 2018, 12:29:00 PM

I have just run a test using the eicar.com file (copying it from an excluded location into the open) and avast alerted and I sent it to the virus chest, attached images 1&2.

I then selected Restore from the virus chest, attached image 3 and that sent it back and cleared the virus chest, attached image 4.  For obvious reasons I didn't send it for analysis, so I didn't test that function.

Have you tried an Avast Repair ?

Title: Re: Virus Chest
Post by: alanb on June 09, 2018, 02:03:24 PM

Quote

Have you tried an Avast Repair ?

Several times, including immediately prior to this post  >:(

The Delete button raise the delete confirmation dialog, but after clicking Delete there, the file stubbornly remains in the chest.

Title: Re: Virus Chest
Post by: Pondus on June 09, 2018, 03:47:55 PM

If you right click avast tray icon and access chest from that menu, any difference?

Title: Re: Virus Chest
Post by: alanb on June 09, 2018, 03:54:14 PM

Thanks for the thought, Pondus, but already tested and no, sadly.

Title: Re: Virus Chest
Post by: Asyn on June 09, 2018, 05:07:40 PM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Title: Re: Virus Chest
Post by: alanb on June 09, 2018, 06:04:13 PM

I could, but...

I'm very wary of installing beta anything - been bitten too many times.

EDIT: Spelling error

Title: Re: Virus Chest
Post by: alanb on June 10, 2018, 05:59:41 PM

Replying to my own post, but...

I emptied the chest by the simple expedient of permanently deleting the folder's contents.

Avast recreates the index.xml file on reboot.

Crude but effective ;)