Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 12, 2018, 11:21:26 AM

Title: stop re-activation nag screens
Post by: REDACTED on October 12, 2018, 11:21:26 AM

I've had subscription to the VPN addons for a while, and decided to cancel it.
However, for some unknown reason, avast keep nagging me about re-activating it with some sales offer, etc.
This really nags me, and I don't wish to see this re-activation messages anymore.
How can I cancel those pop-ups from showing ?

Title: Re: stop re-activation nag screens
Post by: Asyn on October 12, 2018, 11:25:03 AM

-> https://support.avast.com/article/96/ (Add/Remove components)

Title: Re: stop re-activation nag screens
Post by: REDACTED on October 14, 2018, 06:02:18 AM

does not work.
Removed the component (currently uninstalled), but it's still keep's showing nag screens to activate at certain discount.

Under ettigns -  pop-ups I only see duration for certain types of pop-ups,
this message does not go away after X seconds, it stays !

please help.

Title: Re: stop re-activation nag screens
Post by: Asyn on October 14, 2018, 07:34:14 AM

If you've the standalone version of SecureLine, uninstall it.
-> Control Panel -> Add/Remove programs -> Avast SecureLine

Title: Re: stop re-activation nag screens
Post by: REDACTED on October 15, 2018, 07:12:42 PM

i'ts not standalone, I only have "avast internet security" on my installed app list.
I'm referring to this nag screens:
(http://i64.tinypic.com/nv3wx5.jpg)

and as mentioned, VPN component is already uninstalled:
(http://oi63.tinypic.com/a2aj3q.jpg)

This really bothers me  >:(
I've paid for service, period is over, I don't wish to use the VPN component any more.
This is still paid license of the internet security suite,
I don't see any reason i'm forced to see nag screens in the name of trying to convince me to re-activate...
I can understand one-two times, but when this appears daily - it's BAD / POOR PR choice.

Please help.

Title: Re: stop re-activation nag screens
Post by: DavidR on October 15, 2018, 08:55:20 PM

As an avast user of a paid program version, have you not disabled the 'don't show promotions for other avast products' or words to that effect ?

I believe that setting is in the avastUI > Settings > Privacy section.

Title: Re: stop re-activation nag screens
Post by: schmidthouse on October 15, 2018, 09:13:40 PM

Quote from: DavidR on October 15, 2018, 08:55:20 PM

As an avast user of a paid program version, have you not disabled the 'don't show promotions for other avast products' or words to that effect ?

I believe that setting is in the avastUI > Settings > Privacy section.

Yes it is David. :)

Title: Re: stop re-activation nag screens
Post by: DavidR on October 16, 2018, 12:13:29 AM

Quote from: schmidthouse on October 15, 2018, 09:13:40 PM

Quote from: DavidR on October 15, 2018, 08:55:20 PM

As an avast user of a paid program version, have you not disabled the 'don't show promotions for other avast products' or words to that effect ?

I believe that setting is in the avastUI > Settings > Privacy section.

Yes it is David. :)

Thanks, avast keep changing the bloody settings (and I'm using the free version) so it is hard to keep track of where things are :)

Title: Re: stop re-activation nag screens
Post by: REDACTED on October 18, 2018, 05:15:03 AM

I've removed the checks boxes as mentioned, but the damn nags keeps showing:
(http://i66.tinypic.com/qqa1l0.jpg)

Regarding my licenses, as mentioned,
using the paid version:
(http://i65.tinypic.com/10f2gqb.jpg)

Any other ideas ?

Title: Re: stop re-activation nag screens
Post by: Asyn on October 18, 2018, 05:28:24 AM

Quote from: idanbismut on October 18, 2018, 05:15:03 AM

I've removed the checks boxes as mentioned, but the damn nags keeps showing:

Did you reboot afterwards..!?

Title: Re: stop re-activation nag screens
Post by: REDACTED on October 26, 2018, 04:34:41 PM

reboot seems to solve it.
24h without nags, lets hope it remains that way :]

Title: Re: stop re-activation nag screens
Post by: Asyn on October 27, 2018, 05:08:39 AM

OK, sounds good.