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Other => General Topics => Topic started by: HPY on December 05, 2018, 07:17:07 PM
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The Update failed early this morning. I retried it, but while waiting for the process to run, I googled for answers quoting the Error number 0x80070002.
I found a solution on a Windows forum:
https://answers.microsoft.com/en-us/windows/forum/all/kb4467682-update-error-0x80070002-2018-11/996dcd7f-2119-4f14-8ffb-a32d16ab5830
KB4467682 update error 0x80070002 2018-11 cumulative update version 1803 for x64 systems
which traced the problem back to the October Update
"<DaveM121 Replied on December 1, 2018
Independent Advisor
Hi Jean-Marie
Microsoft have released version 1809 of Windows 10, click the link below, then click 'Update Now' on that page to immediately get 1809 and bring your PC right up to date>"
The link Dave referred to was https://www.microsoft.com/en-us/software-download/windows10 . It worked and took about 3 hours.
I notice that:
CCleaner is no longer able to find any Restore points
I wonder:
If this means that by downloading this patch for the October Update, I now have 2 versions of Windows 10 cluttering up my system.
By the way - the original retry also worked while I was following through on the above mentioned Windows forum, that is why I am worried about clutter. Otherwise my device functioning normally.
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When you updated to 1809, you lost the restore points.
Check and make sure it's turned on and create your first one.
(https://screencast-o-matic.com/screenshots/u/Lh/1544048293514-19550.png)
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Bob to the rescue again!
I checked that thanks.
I returned just now and System Protection was still on. I saw it had updated Adobe Flash Player for Windows 10 version 1803 just now when I rebooted, creating a restore point. It is probably playing catch up for what it had missed on 1803 because of the earlier faulty update, but am I to assume it is in fact running 1809 now?
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The easy way to tell is this,
Press the Windows key and the R key
the follow this:
(https://screencast-o-matic.com/screenshots/u/Lh/1544052347623-26454.png)
Now you should see the following
(https://screencast-o-matic.com/screenshots/u/Lh/1544052509469-15274.png)
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@ HPY
I wouldn't assume, for now there have been security updates that have been quite large. As Bob suggests, check ;)
I'm still waiting for my turn in the barrel for 1809, I had 1803 some time ago and have had some windows updates that have taken some time and I thought that might be 1809 but no. Even doing a manual Check for updates it says I'm up to date on 1803.
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Bob the Boffin Bot ;)....great tip....but it says I am up to date with 1803 like DavidR
DavidR....Yes, it did take a long time. It took at least 45 minutes just to do 50% of it (by which time I discovered my second attempt using Win 10 update was successful but let the 1309 complete while I was out) ...3 hours was a guess, as I was out for 3 hours....It didn't even ask for a reboot either...so I don't know what it was up to....May be it was just sniffing around in circles to see of my device was ready for it, and decided to abort...
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@DavidR
'I’m still waiting for my turn in the barrel for 1809’
Mine still says Version 1803 (Build 1743.441)…does yours, and did you lose all your Sys Restores with each attempt? I suppose I’ll just have to wait.
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Edit - Mine says Version 1803 (Build 17134.441)
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Edit - Mine says Version 1803 (Build 17134.441)
Same version and build number as mine, which is basically the fully patched version of windows 10 version 1803.
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If you don't want to wait for your turn, you can always get it yourself here,
https://www.microsoft.com/en-us/software-download/windows10 (https://www.microsoft.com/en-us/software-download/windows10)
That's how I updated my computers back on 10/2/2018
https://forum.avast.com/index.php?topic=156141.msg1478367#msg1478367 (https://forum.avast.com/index.php?topic=156141.msg1478367#msg1478367)
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Thanks...another to add to the Bob file for future reference.
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"If you don't want to wait for your turn"
Although certainly handy for the future, in this case DavidR says it is patched in, but I still wonder what happened to the 'October Update' I downloaded from https://www.microsoft.com/en-us/software-download/windows10 which removed my System Restores. It may have done something else too. I would be interested in finding that out.
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"If you don't want to wait for your turn"
Although certainly handy for the future, in this case DavidR says it is patched in, but I still wonder what happened to the 'October Update' I downloaded from https://www.microsoft.com/en-us/software-download/windows10 (https://www.microsoft.com/en-us/software-download/windows10) which removed my System Restores. It may have done something else too. I would be interested in finding that out.
A question that needs to be asked of Microsoft. :)
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"If you don't want to wait for your turn"
Although certainly handy for the future, in this case DavidR says it is patched in, but I still wonder what happened to the 'October Update' I downloaded from https://www.microsoft.com/en-us/software-download/windows10 (https://www.microsoft.com/en-us/software-download/windows10) which removed my System Restores. It may have done something else too. I would be interested in finding that out.
A question that needs to be asked of Microsoft. :)
Which is just one reason why I'm awaiting my turn in the barrel to receive 1809.
@ HPY
Many experienced issues with the October release of 1809, so much so that MS pulled the October update. They have since released it again but in a more controlled manner in that they are monitoring systems to see if they experience any issues.
This roll-out is likely to take much longer than usual, just how long that might be can only be answered by MS.
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I went back to the download link and logged into MS for the first time and 'talked' to the robot helper which answered at speed. Unfortunately it fixated on "key" words but would not answer my questions, no matter how simply put, which were "how can I find out whether the download from the MS completed" and "why did it remove my Sys Restore points".
The only answer that seemed to come close was how to "check the status of volume shadow service". Then I discovered elsewhere that "shadow copies" (of updates) are erased when Sys Res points are erased.
Then I consulted MS Helper within my device (slightly less powerful 4GB RAM version of yours with a larger screen), which was in German. The German bot told me to to visit the "uninstall" page. I did that. [Incidentally the path to the update uninstall page on the device bought in Germany is different to the one on the American MS site which surprised me.]
Conclusion : the "uninstall" page lists all updates that are on my device presumably, the one coming from the MS does not appear on the list even if it removed all Sys Res points (including the most recent recent on the 05.11.18). Fortunately it did not switch off Sys Res, as later that day an Adobe Flash Player update was installed, as were subsequent Office updates.
It listed the "2018-11 Cumulative Update for Windows 10 Version 1803 for x64 systems" as successful, which was where the October-related error message was triggered. I mentioned that while I was downloading from the MS site, the 2nd attempt at that update on my device completed successfully.
I suppose the only way of ensuring the removal of all trace of the "October Update" from the USA site would be to erase all Sys Res points at some point in the future. The device seems to be functioning it was before my problem.
Anyway I thank you and Bob for your efforts on this General Topic that has nothing to do with Avast, although among the replies given by the MS bot was that "deactivation of your AV often resolves update problems".
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@ HPY
The deactivation of your AV has been general advice given (for resolving update problems) by MS for many years, which personally I feel is OTT as it could well leave the user vulnerable.
Bear in mind windows 10 updates are delivered automatically as a time and date that is unknown to the user. Are they expected to just disable there AV on the off chance there might be an update or just around Patch Tuesday. Even if they only did this for manually updating some of these updates have been known to take a bloody long time (more so if a user has a slow internet connection).
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On the topic of disabling your AV, my answer has always been "That all depends".
Normally, my AV is never turned off. When I downloaded the iso file of the current Windows 10 1809 system, the AV was on.
After the download, I check that file with Avast and it was clean as I had expected.
After completing an image backup, and before updating to windows 10 v1809 using the above mentioned iso file,
I turned off my AV and completed my upgrade. IMHO, I didn't need the additional overhead of the AV and any other resident
non Microsoft program on an already system intensive function.
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Not as much of an issue if you are doing an off-line ISO update, but not a live on-line update.
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Firstly, be sure to have the latest image backup before proceeding.
Secondly, completely uninstall third-party a/v if running Windows 10 and reboot. Windows Defender should now be active and resident. Proceed with Windows 10 upgrade with WD as resident.
Thirdly, not possible to not run an a/v in Windows 10 so really this is a trade-off as to how much overhead a third-party a/v presents vs. WD and installing latest version of W10 using the native a/v installed and active.
A smoother install is what I've seen using WD for system upgrades only. So you can't not have an a/v resident in W10, so a live on-line update is not an issue. Re-install your third-party when all is running smoothly when done with the on-line update. Nice to have this option for upgrades. :)
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With regard to turning off or disabling of Security software/anti- virus for Windows Updates.
Interesting, as I have "Never" turned off or had to turn off Avast or other security software before updating Windows even on my XP over the years and have not had conflict or issues receiving or installing Windows updates.
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@bob3160
Was "the iso file of the current Windows 10 1809 system" downloaded from here https://www.microsoft.com/en-us/software-download/windows10?
I don't know what an 'iso' file is anyway. Whatever type of file mine was (if did did in fact even complete the download) it did not upgrade me from 1803--I have just rechecked with 'winver'.
Re the point I made about 'shadowfiles', am I right in assuming that these would disappear with the removal/deletion of old Sys Restore points? That would be good if all traces of my attempt are gone.
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@bob3160
Was "the iso file of the current Windows 10 1809 system" downloaded from here https://www.microsoft.com/en-us/software-download/windows10? (https://www.microsoft.com/en-us/software-download/windows10?)
I don't know what an 'iso' file is anyway. Whatever type of file mine was (if did did in fact even complete the download) it did not upgrade me from 1803--I have just rechecked with 'winver'.
Re the point I made about 'shadowfiles', am I right in assuming that these would disappear with the removal/deletion of old Sys Restore points? That would be good if all traces of my attempt are gone.
The Microsoft site gives you 2 options. The first one is to install the upgrade now.
The second is to create Installation Media. That media is an iso file which can then be burned to a usb or a dvd. Here's the info on an iso file, https://www.howtogeek.com/356714/what-is-an-iso-file-and-how-do-i-open-one/ (https://www.howtogeek.com/356714/what-is-an-iso-file-and-how-do-i-open-one/)