Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Murugan N on April 08, 2019, 07:42:28 AM
-
Hi Team,
I have installed avast and purchased Internet security licence
OS - Windows 10
Avast Version - 19.3.2369 (build 19.3.4241.445)
Virus Definition 190407-6
My company uses VPN for emails, VPN Client is Citrix - NetScaler Gateway
I have included Outlook.exe and the Vpn client location as well as the file in the exceptions
Still it doesnt work, IT WORKS ONLY IF I COMPLETELY DISABLE AVAST
Pls help me configure Avast settings and whitelist the necessary files
Thanks
-
Is your avast firewall network profile in puplic or private mode?
Try private and reboot?
-
Setting up Firewall Application Rules in Avast Antivirus
https://support.avast.com/en-eu/article/Antivirus-Firewall-Application-Rules
=================================================================
NOTE:The Network profiles control the settings which determine how strictly Firewall protects your PC.
Private: a lower level of security suitable for when your PC is connected to a trusted network such as your home or work network.
This profile enables better connectivity, and permits all communication within the network.
Public: a higher level of security suitable for when your PC is connected to a public network such as in a cafe or airport.
Because public networks present greater security risks, no incoming communication is permitted when this profile is set.
=================================================================
-
No Luck, tried configuring firewall settings in Avast, Also tried disabling the firewall still doesnt connect.
It connects and works fine only if i disable the Avast Client completely
-
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
-
Yes, tried "REPAIR APP".
Disabled Firewall - No Changes and still the outlook shows disconnected
Disabled Avast agent - Works perfectly fine
-
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
-
Win10 - Version 1803 - OS Build - 17134.648
No Other security software installed - Again reiterating, Outlook works completely fine if Avast is disabled, I use Citrix VPN to connect to my work email
I have not used any other AV before
-
Follow instructions: https://support.avast.com/article/33/
-
Y9ADT
Pls use this File ID to analyse
-
Y9ADT
OK, I'll forward it.
-
Any update on this issue..? Thanks
-
Any update on this issue..? Thanks
I forwarded it yesterday, now it's up to the devs...
-
Update to the latest version (19.4.2374): https://forum.avast.com/index.php?topic=226462.0
-
I have updated to the latest version, Also configured avast firewall. Still outlook doesn't connect. It works fine completely only when Avast is completely disabled.
-
Tried uninstalling Avast too.. tried disabling firewall.. No use, it doesnt work until avast is completely disabled..
-
I have updated to the latest version, Also configured avast firewall. Still outlook doesn't connect. It works fine completely only when Avast is completely disabled.
I forwarded this info as well, but only the devs can give a valid answer...
-
Is this the official support for premium members..? or only for Free users..?
I have purchased avast subscription and not a free user.
-
I have purchased avast subscription and not a free user.
Contact support: https://support.avast.com/contact
-
Ahh....and I reported pretty much the same thing here: https://forum.avast.com/index.php?topic=226579.0