Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: strshne420 on October 07, 2019, 04:39:09 AM
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I usually run an antivirus scan and run Premier clean up on Saturdays. This past Saturday, however, I couldn't. The reason is that neither my anti-virus nor premier clean up would open. I tried everything I know, including redownloading and reinstalling them. Still nothing.
What's wrong and how do I fix it?
Help please?
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Do Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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I usually run an antivirus scan and run Premier clean up on Saturdays. This past Saturday, however, I couldn't. The reason is that neither my anti-virus nor premier clean up would open. I tried everything I know, including redownloading and reinstalling them. Still nothing.
What's wrong and how do I fix it?
Help please?
Do Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
If you can't open the GUI , try the Windows uninstall option and chose repair there.
When you reinstalled, did you run avastclear? https://www.avast.com/en-gb/uninstall-utility It might help, although I don't know what is causing your problem.
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I apologize. I am technologically illiterate. WHat is a GUI?
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GUI = Graphical User Interface
So it refers to opening the Avast User Interface > Settings > Troubleshooting, etc.
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That is my problem, the interface won't open.
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That is my problem, the interface won't open.
Did you try a Repair via the Control Panel > Programs, Uninstall a program (select Avast Antivirus) then use the Repair option as suggested in Reply #1 ?
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Yes I did follow the instructions.
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The Repair should have given an indication it had completed, did it ?
Whilst not normally required I would always recommend a restart after the Repair.
If you did the above then a clean reinstall would be the next option:
See the link given by Michael529 in Reply #2 and follow those instructions.
Before you start anything get your tools together so you have all you need first, download avastclear.exe and save it then download your Avast Antivirus Program, links here (use the off-line installation file, rather than the online version) https://forum.avast.com/index.php?topic=229461.0 (https://forum.avast.com/index.php?topic=229461.0).
Now Uninstall your version of avast, reboot.
Using the files you downloaded and saved:
Run the avastclear.exe file, reboot.
Now reinstall your program, reboot.
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Where do I download the avastclear.exe from?
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Where do I download the avastclear.exe from?
As I said it's in the link given in Reply #2
<snip quotes>
When you reinstalled, did you run avastclear? https://www.avast.com/en-gb/uninstall-utility It might help, although I don't know what is causing your problem.
That not only provides instructions but also a link to the uninstall utility, avastclear.exe
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If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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I followed your instructions, and I must have done it correctly because the free antivirus opens now. But I have a license for the clean up...how do I get that to open?
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I followed your instructions, and I must have done it correctly because the free antivirus opens now. But I have a license for the clean up...how do I get that to open?
So I guess I put those instruction together correctly. :)
I don't have or use cleanup so hopefully this will help you.
https://support.avast.com/en-eu/article/Activate-Cleanup-Premium (https://support.avast.com/en-eu/article/Activate-Cleanup-Premium)
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Thank you SOOOO much! Everything is up and running. I truly appreciate the help. Now, can you tell me how to stop getting updates on this? Please?
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Thank you SOOOO much! Everything is up and running. I truly appreciate the help. Now, can you tell me how to stop getting updates on this? Please?
If you mean updates on new replies to this topic - then you will notice an UnNotify button at the Top and Bottom of this topic. Just click on that and it will change to Notify.