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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: zmiq86 on February 22, 2021, 03:41:52 PM

Title: Can't watch videos on Facebook
Post by: zmiq86 on February 22, 2021, 03:41:52 PM

Hello,

I am having this nasty problem from a while ago ... when I am browsing Facebook and start watching some video material after the first few seconds the browser refreshes and I receive a message "Sorry, we're having trouble playing this video.". When I click the "Try again" button nothing happens.

I thought that it is a FB problem, but when I open the same link in Chrome or Mozilla I can view it normally. This issue happens with most all of the videos :( I have tried cleaning cache and stuff but it still persists. Can you please tell me if you have an idea why do I have this problem and how to fix it?

Title: Re: Can't watch videos on Facebook
Post by: giorgio.soncini on February 22, 2021, 07:19:13 PM

I have the same problem as you.  :'(

Title: Re: Can't watch videos on Facebook
Post by: caroline.molin on February 22, 2021, 09:13:04 PM

Same here, it plays for like 3 seconds and then it says "Can't play this video, Read more"

Title: Re: Can't watch videos on Facebook
Post by: zmiq86 on February 22, 2021, 10:38:49 PM

Well, seems like it is not only me ... which is some sort of relief  ;D Well, jokes aside - hope we will have a solution to our problems soon :) 

Title: Re: Can't watch videos on Facebook
Post by: noratcat on February 23, 2021, 02:41:52 AM

Oh good it's not just me. So basically it's a problem with the browser right?

Title: Re: Can't watch videos on Facebook
Post by: Asyn on February 23, 2021, 07:49:30 AM

-> https://forum.avast.com/index.php?topic=249376.msg1585289#msg1585289

Title: Re: Can't watch videos on Facebook
Post by: mrchip on February 24, 2021, 11:42:19 AM

Same happening here,  Avast,  please fix this problem...

Title: Re: Can't watch videos on Facebook
Post by: giorgio.soncini on February 24, 2021, 05:39:52 PM

I solved everything after deleting all the files in the hidden folder "C: \ Users \ your account \ AppData \ Local \ AVAST Software \ Browser"     Unfortunately, all personal settings and bookmarks are lost

Title: Re: Can't watch videos on Facebook
Post by: zmiq86 on February 27, 2021, 09:27:35 AM

Tried that too ... still no success :/ I guess it is related to some vide formats since I have noticed that some short videos are playing.

Title: Re: Can't watch videos on Facebook
Post by: zmiq86 on March 06, 2021, 06:27:59 PM

Ok, did someone find another solution to the problem since I tried everything now and still can't watch the  majority of the videos :( ?