Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: evollbach on May 02, 2007, 02:46:12 PM

Title: Can't Reinstall New Version
Post by: evollbach on May 02, 2007, 02:46:12 PM
My operating system is Windows 98.

This morning I got a message from avast that a new version is available, so I chose to install right then, before I opened any other program. The install went fine, and I then chose to restart the computer.

The restart didn't happen (as is often the case with this old operating system), and I had to control>alt>delete a bunch of times until I could finally shut down. When I restarted, I didn't get the message from avast about the new version.

I then looked in About avast to check which version I had, and it showed that I still have 4.7.986. So I chose UPDATE PROGRAM from avast's right click menu. But when I did that, and it attempted to do the update, I got a message that the program is already up to date with version 4.7.1001.

I again checked About avast, and it still said I have version 4.7.986. So I shut down the computer, waited a few minutes, then restarted it. About avast still says I have version 4.7.986, and another attempt to update the program still tells me I have version 4.7.1001.

Any ideas?

Thanks,
Beth
Title: Re: Can't Reinstall New Version
Post by: igor on May 02, 2007, 02:50:00 PM
Try using the "Repair" option in Control Panel / Add/Remove Programs / avast! Antivirus, please.
Title: Re: Can't Reinstall New Version
Post by: Lisandro on May 03, 2007, 03:17:15 AM
Quote from: igor on May 02, 2007, 02:50:00 PM
Try using the "Repair" option in Control Panel / Add/Remove Programs / avast! Antivirus, please.
If it fails, please,
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation.
4. Boot.
5. Install again.
6. Boot.
Title: Re: Can't Reinstall New Version
Post by: evollbach on May 03, 2007, 03:15:01 PM
Quote from: igor on May 02, 2007, 02:50:00 PM
Try using the "Repair" option in Control Panel / Add/Remove Programs / avast! Antivirus, please.

My operating system, Windows 98, doesn't have Repair in Add/Remove Programs. So I guess I'll need to uninstall the program. :-(

Beth
Title: Re: Can't Reinstall New Version
Post by: igor on May 03, 2007, 03:22:38 PM
It does - this option isn't part of the operating system, but rather avast!. Click on the "Add/Remove" button and the avast! setup applet will appear.
Repair is the last option, you may have to scroll down to reach it.
Title: Re: Can't Reinstall New Version
Post by: evollbach on May 04, 2007, 02:00:01 AM
Quote from: igor on May 03, 2007, 03:22:38 PM
Click on the "Add/Remove" button and the avast! setup applet will appear.
Repair is the last option, you may have to scroll down to reach it.

Dumb-de-dumb, as my mother would have said to me. Yes, that worked. Thank you.

Beth