Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Gary108 on January 24, 2024, 04:43:13 PM

Title: GOOD LUCK WITH REFUND
Post by: Gary108 on January 24, 2024, 04:43:13 PM

Avast makes it next to impossible to get a refund even though they guarantee it within 30 days.

You are forced to use chat which obviously has a very badly programmed AI FRONT AND THE REPLIES ARE BARELY SENSENSIBLE.

They use the old bait and switch to get you to buy another product and you can haggle with them for hours JUST TO GET A REFUND!

It is 2024 and the companies still do not understand the extreme importance of after sale service.
I am VERY UNpleasantly surprised. I may go shopping for other products

Heck, even this method of entering text on this forum is antiquated.

Title: Re: GOOD LUCK WITH REFUND
Post by: DavidR on January 24, 2024, 06:06:20 PM

Have you tried this:

-  Refund request - https://support.avast.com/en-ww/contact/sales_refund (https://support.avast.com/en-ww/contact/sales_refund) If you haven't got the Order ID, etc enter 00000000 and give as much information that you can, email used etc. to help identify it.