Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Laverne on May 26, 2008, 06:32:10 AM
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Hi,
I have been using the free Home version of Avast for about a week. Already I have 5 files in exclusions, all of which are false positives.
The latest one that turned up is SuperAntispyware.exe. When I run this file through the jotti site which checks the file with other antivirus programs, none of those other programs find anything wrong with SuperAntispyware.exe.
I have not added any new programs to my computer but the Avast new definitions are apparently causing these hits as viruses.
I am getting really discouraged with Avast. Can anyone offer any comments, please!
Is there a way to have Avast tech people remove these false positives?
Laverne
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I ran my latest updates and scans with SuperAntiSpyware along with avast running on Friday 25th May. I received no alerts from avast then ... I will try again.
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Hi,
The file I am using is this one -- current version 080526-0
I'd appreciate hearing further from you when you update to this definition data base.
Thanks.
Laverne
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SAS (free edition) advised me that I am fully up to date. I am using the same VPS version as you.
I have just completed a SAS scan of my system - with avast fully active and with no alerts from SAS or from avast.
However, to be sure ... I run with avast Standard Shield (normal), avast Webshield (normal), avast Internet Mail (high) and avast Outlook/Exchange (custom).
I doubt that the Internet Mail or Outlook providers have any involvement but what is your Standard Shield setting?
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I updated SAS and AVAST! tonight (5-26-08). I updated SAS First and all was well. Then I updated AVAST! and I got a "WIN32:Trojan-gen {Other}" hit from AVAST! on the SuperAntiSpyware EXE file. I could not email it from vault as it gave me this error message.
"The following file cannot be sent by email:
SUPERAntiSpyware.exe (FileID: 5)
The file is bigger than the limit: 1024 kB"
All my Shields are set to "Normal"
Rather than fight with AVAST! I just uninstalled SAS. :(
As always, thank you for this excellent free antivirus. I do not post this as complaining, merely reporting a result.
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smokethapimp
thanks for your post. I stand corrected in that I should have added to my earlier post that I am using WinXP SP3. I note that you are on Vista. May or may not matter.
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Hi,
I made my settings the same as you indicated: "I run with avast Standard Shield (normal), avast Webshield (normal), avast Internet Mail (high) and avast Outlook/Exchange (custom)." And I still get a virus on SuperAntispyware.exe.
Which version do you have of SuperAntispyware? Mine is 4,0,0,1154. The version number is sort of hard to find. Open SAS > Preferences button > Help tab. (You may already know that!)
I can't understand why I get a virus found and you don't. Any further thoughts?
Laverne
P.S. I just saw the other post where SAS is causing a problem. Hmmm. For the record I am using WinXP SP2. Does the OS matter?
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P.S. I just noticed that you mentioned SAS (free edition). My SAS is the paid edition. Do you think this is the problem?
Which SAS were you using, Smokethapimp?
Laverne
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My SAS reports "Free Edition 4, 1, 0, 1046"
May well be the difference. Let's see what smokethapimp has to tell us.
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P.S. I just noticed that you mentioned SAS (free edition). My SAS is the paid edition. Do you think this is the problem?
Which SAS were you using, Smokethapimp?
Laverne
I was using SAS Free Edition. I am on Vista Home Premium now. I used SAS as an On Demand Scanner only.
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Im also experiencing a false positive with Avast and the Frostwire Installer.
Everytime I execute the installer to install frostwire Avast detects some of its components as a trojan.
i know that frostwire does not contain any trojan because the previous versions of the virus definitions of avast did not detect the installer of frostwire to contain a trojan.Maybe the latest virus definitions are detecting some programs as a trojan or virus.I think its not the program of avast its the virus definition.
@Avast! team: Please fix this problem.I like Avast because it has real time protection against malicious codes and I dont want to replace it with any other Anti Virus because Avast is the best for me.
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I just updated SuperAntispyware to the latest version (4,1,0,1046) which is the version alanrf mentioned. Voila! No more virus found!
I am very concerned with false positives because I help many senior citizens with their computers and they have little idea what to do when a virus shows up (or any other problem). I would like to have them use Avast, but am a little wary now.
I still have the following in Exclusions, though they do not show up in other antivirus scans:
C:\\Scanner Visioneer 8600\8600.exe
C:\\Scanner Visioneer 8600 for Inspiron 530\8600.303110.EN.exe
C:\WINDOWS\system32\ActiveScan\pskavs.dll
C:\\SpyNoMore Download Folder\spynomore.exe
C:\\System Information for Windows Download Folder\siw V1.73.exe
Thank you to all for your input and fast response.
Laverne
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Also see http://forum.avast.com/index.php?topic=35821.0 (http://forum.avast.com/index.php?topic=35821.0), same issue.
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DavidR, after reading the thread from your link, I updated to SAS version 4.1.1046 and all is well for the moment. Thanks for the link. :)
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You're welcome.