Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wojtas on May 19, 2004, 02:56:37 PM
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I know this is reposting, but all methods I've tried failed.
Avast crashes after startup and it has something to do with ashSimpl..
I did change OBDC to XML and downloaded all Windows XP updates. When Avast was launching I skipped memory test but it all didn't work.
If there is another way to solve that problem please let me know.
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What is the exact problem?
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It's my translation form polish:
Instruction from "0x01b2328d" refers to memory adress "0x00000000".
Memory could not be "written".
And this is in avast support mail:
avast! has generated unhandled exception (crash report follows).
Program version: Apr2004 (4.1.396)
User Info: aerwer
Crash list of Avast Antivirus, v.4.1.396
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System Information
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Time of this report: 2004-05-19, 15:20:31
Computer name: KOMPUTERWOJTASA
Operating System: Microsoft Windows XP Professional (Build 2600) Dodatek Service Pack. 1
Processor: AMD Athlon(tm) XP 2000+, MMX, ~1665Mhz
System memory: 261616 KB (installed), 59428 KB (available), 2097024 KB (virtual)
Language: 0415-0415-0415-0415 (SLangID, SLCID, ULangID, ULCID), 0415-0415 (SUILang, UUILang)
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Fault source
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C:\Program Files\Alwil Software\Avast4\ashSimpl.exe caused an Access Violation at location 01b2328d in module itss.dll Writing to location 00000000.
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Crash place
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0x1B23251: 28 FF 8B 4F 48 83 E9 14 89 4E 1C 50 8B CF E8 84 E1 FF FF FF (˙‹OHƒé.‰N.P‹Ďč„á˙˙˙
0x1B23265: 75 08 56 EB 3B 3B 77 50 8B 5D 0C 75 24 83 FE 01 8B CF 8D 45 u.Vë;;wP‹].u$ƒţ.‹Ď.E
0x1B23279: FC 76 05 FF 77 54 EB 03 FF 77 58 50 E8 0D FA FF FF 8B 45 FC üv.˙wTë.˙wXPč.ú˙˙‹Eü
=> 0x1B2328D: 83 08 10 4E 89 04 B3 EB 01 4E 85 F6 8B 04 B3 89 45 FC 75 0D ƒ..N‰.łë.N…ö‹.ł‰Eüu.
0x1B232A1: FF 75 08 50 8B CF E8 61 F5 FF FF EB 43 8D 4D 0C 51 FF 75 08 ˙u.P‹Ďčaő˙˙ëC.M.Q˙u.
0x1B232B5: 8B CF 50 E8 F0 FA FF FF 85 C0 7C 30 3B 75 10 74 2B FF 75 0C ‹ĎPčđú˙˙…Ŕ|0;u.t+˙u.
0x1B232C9: 8D 45 FC 50 8B CF E8 C3 F9 FF FF 85 C0 7C 19 8B 45 FC 83 08 .EüP‹ĎčĂů˙˙…Ŕ|.‹Eüƒ.
0x1B23259: 894E1C mov ds:[esi]+1C, ecx
0x1B2325C: 50 push eax
0x1B2325D: 8BCF mov ecx, edi
0x1B2325F: E884E1FFFF call -FFFFE184
0x1B23264: FF7508 push ds:[ebp]+08
0x1B23267: 56 push esi
0x1B23268: EB3B jmp +3B
0x1B2326A: 3B7750 cmp esi, ds:[edi]+50
0x1B2326D: 8B5D0C mov ebx, ds:[ebp]+0C
0x1B23270: 7524 jnz +24
0x1B23272: 83FE01 cmp esi, 0x1
0x1B23275: 8BCF mov ecx, edi
0x1B23277: 8D45FC lea eax, ds:[ebp]+FFFFFFFC
0x1B2327A: 7605 jbe +5
0x1B2327C: FF7754 push ds:[edi]+54
0x1B2327F: EB03 jmp +3
0x1B23281: FF7758 push ds:[edi]+58
0x1B23284: 50 push eax
0x1B23285: E80DFAFFFF call -FFFFFA0D
0x1B2328A: 8B45FC mov eax, ds:[ebp]+FFFFFFFC
=> 0x1B2328D: 830810 or ds:[eax], 0x10
0x1B23290: 4E dec esi
0x1B23291: 8904B3 mov ds:[ebx]+(04 * [esi]), eax
0x1B23294: EB01 jmp +1
0x1B23296: 4E dec esi
0x1B23297: 85F6 test esi, esi
0x1B23299: 8B04B3 mov eax, ds:[ebx]+(04 * [esi])
0x1B2329C: 8945FC mov ds:[ebp]+FFFFFFFC, eax
0x1B2329F: 750D jnz +D
0x1B232A1: FF7508 push ds:[ebp]+08
0x1B232A4: 50 push eax
0x1B232A5: 8BCF mov ecx, edi
0x1B232A7: E861F5FFFF call -FFFFF561
0x1B232AC: EB43 jmp +43
0x1B232AE: 8D4D0C lea ecx, ds:[ebp]+0C
0x1B232B1: 51 push ecx
0x1B232B2: FF7508 push ds:[ebp]+08
0x1B232B5: 8BCF mov ecx, edi
0x1B232B7: 50 push eax
0x1B232B8: E8F0FAFFFF call -FFFFFAF0
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Register content
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EAX=00000000 EBX=01AAE8D8 ECX=01AAE8BC EDX=00000000 ESI=00000001 EDI=001928B0
EIP=01B2328D ESP=01AAE8B0 EBP=01AAE8C0 IOPL=0 NV UP EI PL ZR NA PO NC
CS=001B SS=0023 DS=0023 ES=0023 FS=0038 GS=0000 FLG=00010246
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Did you try the hint given in this thread (http://forum.avast.com/index.php?board=2;action=display;threadid=4574;start=msg33130#msg33130)?
(I really don't know if the updated HTML Help component is included in common WinXP updates).
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No I didn't.
I'm going to reinstall avast, but firstly I will download html help update, Hope it helps!
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I found these in avast log viewer:
In errors section:
18.05.2004 10:05:20
KOMPUTERWOJTASA\Wojtas 5644
During the parsing of
C:\Program Files\Alwil Software\Avast4\DATA\avast4.xml XML document, following error occurred: C.
In info section:
19.05.2004 15:41:47
KOMPUTERWOJTASA\Wojtas 5172
aswSplash - program run information: CaswAvastDlg::OnInitDialog() - timer is active.
19.05.2004 15:41:47
KOMPUTERWOJTASA\Wojtas 5172
aswSplash - program run information: CaswAvastDlg::OnTimer() - Test memory started..
19.05.2004 15:42:29
KOMPUTERWOJTASA\Wojtas 5172
aswSplash - program run information: ScanWithThread() - thread completed.
19.05.2004 15:42:30
KOMPUTERWOJTASA\Wojtas 5172
aswSplash - program run information: CaswAvastDlg::OnCancel().
19.05.2004 15:42:30
KOMPUTERWOJTASA\Wojtas 5172
aswSplash - program run information: CaswAvastDlg::RunMainApplication().
19.05.2004 15:42:34
KOMPUTERWOJTASA\Wojtas 5200
ASWSIMPLE program run information: Initialization of libraries is correct.
19.05.2004 15:42:34
KOMPUTERWOJTASA\Wojtas 5200
ASWSIMPLE program run information: CaswSimplePos::LoadWindowMove() failed.
19.05.2004 15:42:34
KOMPUTERWOJTASA\Wojtas 5200
ASWSIMPLE program run information: CaswSimpleDlg::SkinCorrect() > LoadSkinObjects() is called.
19.05.2004 15:44:16
KOMPUTERWOJTASA\Wojtas 5260
aswLogViewer - program run information: CLogListView::OnExportSelectedLines() is called.
19.05.2004 15:44:19
KOMPUTERWOJTASA\Wojtas 5260
aswLogViewer - program run information: CLogListView::OnEditFilter() is called.
19.05.2004 15:44:20
KOMPUTERWOJTASA\Wojtas 5260
aswLogViewer - program run information: CaswLogFilterDlg::OnInitDialog() is called.
19.05.2004 15:44:22
KOMPUTERWOJTASA\Wojtas 5260
aswLogViewer - program run information: CaswLogFilterDlg::OnBnClickedOk() is called.
19.05.2004 15:44:24
KOMPUTERWOJTASA\Wojtas 5260
aswLogViewer - program run information: CLogListView::OnExportSelectedLines() is called.
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After installing htlm update (which wasn't up-to-date) and reinstalling avast it still doesn't work.
I