Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: hm2k on April 06, 2010, 05:41:52 PM

Title: avast! Free Antivirus (Not Responding) on Vista
Post by: hm2k on April 06, 2010, 05:41:52 PM

A home user has gone to load up their PC.

Avast tells them that their license has expired and they need to register.

They go ahead and follow the instructions to register their free home version.

Upon clicking on "Register now", the application freezes and stops responding.

It's Windows Vista Home Premium 32-bit.

See attached.

Any ideas what may be causing this?

Thanks.

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: sded on April 06, 2010, 05:57:22 PM

When  was this?  There were a few brief server outages reported this morning in another thread.

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: hm2k on April 06, 2010, 06:00:56 PM

I suspect the two incidents are unrelated. Any better ideas?

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: Fortycoats on April 06, 2010, 06:08:58 PM

My Avast has stopped running,tells me my system is unsecure..I have the free version also and I'm
using vista too.Re-registered only last week,what can I do I wonder?

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: sded on April 06, 2010, 06:11:11 PM

Try going to control panel/programs and features and doing a fix of avast!.

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: hm2k on April 06, 2010, 06:18:10 PM

Avast is latest, and a fix didn't work. Any further ideas?

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: sded on April 06, 2010, 06:25:59 PM

Last resort seems to be an uninstall with the Avast! uninstaller at the top of this forum, and then a reinstall.  Have seen a few reports of registration problems, but not a universal solution yet. 

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: YoKenny on April 07, 2010, 12:30:24 PM

Go to PROFILE then Modify Profile then Forum Profile Information then select your country in Please select your country: then update your Signature: with information like my signature as this helps the helpers offer pertinent advice.

In Account Related Settings select Hide email address from public? to prevent scammers and spammers spamming the hm2k.org email address.

Title: Re: avast! Free Antivirus (Not Responding) on Vista
Post by: hm2k on April 07, 2010, 01:38:01 PM

Please don't hijack my thread with this kind of non-sense. Use private messages.