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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: indosta on May 04, 2010, 12:35:34 PM

Title: Avast NO Update!
Post by: indosta on May 04, 2010, 12:35:34 PM

HI, I have a problem with update of avast free 5.0. When the program connect, i found a error say is no possible update the program (see you the image).
??

Thanks!

Title: Re: Avast NO Update!
Post by: Lisandro on May 04, 2010, 03:33:18 PM

You must update the program version also.
I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.