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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: TechDude on August 16, 2011, 08:30:25 PM

Title: Just renewed license for another year but.....
Post by: TechDude on August 16, 2011, 08:30:25 PM: ...new expiry date is 1 year from purchase, not 1 year from expiry of current license.
I am losing about about 1 month of time.

Plz advise on a solution.

Thanks.
Title: Re: Just renewed license for another year but.....
Post by: DavidR on August 16, 2011, 08:41:01 PM: When did you renew ?

Did you renew from the avastUI ?
As that function should take account of the time remaining and add it to the new expiry date.
Title: Re: Just renewed license for another year but.....
Post by: TechDude on August 16, 2011, 08:47:10 PM: I got a big red box to remind me.
I used the "Renew now" button on the subscription screen.
The next screen says "Renew now and save 30%".

I think I did it right ;)

When I goto insert license file the confirmation box says expiry 1 year from today.
I cancelled the action and came here to ask for advice.

Thanks.
Title: Re: Just renewed license for another year but.....
Post by: DavidR on August 16, 2011, 09:02:17 PM: If you do it through the AvastUI, Maintenance, Registration (not sure if that is the same in the Pro/AIS version) it should carry forward your remaining license period.

I don't know if in getting the 30% discount offer if you were still within the above area.
Title: Re: Just renewed license for another year but.....
Post by: TechDude on August 16, 2011, 09:33:35 PM: Ok so I need to get back my 29 days.

What next?
Title: Re: Just renewed license for another year but.....
Post by: DavidR on August 16, 2011, 10:00:02 PM: If you have completed the transaction - Try contacting sales (at) avast (dot) com, with the details, what you have said here and any additional information, old expiry date, transaction reference/date, email address, etc.

Hopefully they will be able to send you a corrected license file.
Title: Re: Just renewed license for another year but.....
Post by: justinlee on August 16, 2011, 10:03:27 PM: On the other hand i suppose you could wait to renew until the day your current license expires then insert the new license file. That way it will give you a year from that date.
Title: Re: Just renewed license for another year but.....
Post by: onepk on August 16, 2011, 10:50:56 PM: TechDude, what price does the 30% off give you? If it's 30% off the standard rate (49.99 dollars or pounds) then losing a month might be a good deal! Best I can get is 10% off for renewal via their endless prompts (see recent thread under General topics).
Title: Re: Just renewed license for another year but.....
Post by: TechDude on August 16, 2011, 10:55:05 PM: 3 PCs, 1 Year was £27.99 GBP after the discount.
Title: Re: Just renewed license for another year but.....
Post by: Nesivos on August 17, 2011, 12:35:05 AM: Quote from: TechDude on August 16, 2011, 08:47:10 PM
I got a big red box to remind me.
I used the "Renew now" button on the subscription screen.
The next screen says "Renew now and save 30%".

I think I did it right ;)

When I goto insert license file the confirmation box says expiry 1 year from today.
I cancelled the action and came here to ask for advice.

Thanks.

Strange: ???

When I renewed thru the GUI back in July for two more years my new license extended from the Aug 24th expiration date of my old license.
Title: Re: Just renewed license for another year but.....
Post by: TechDude on August 17, 2011, 10:46:08 AM: Emailed sales (at) avast (dot) com.
Have to wait and see what happends.
Title: Re: Just renewed license for another year but.....
Post by: DavidR on August 17, 2011, 01:30:43 PM: Good luck.
Title: Re: Just renewed license for another year but.....
Post by: Asyn on August 17, 2011, 02:47:55 PM: Quote from: pimpa on August 17, 2011, 02:42:59 PM
yeah mate goodluck with that!

"Mate"..??? It's your first post here. :-\
Title: Re: Just renewed license for another year but.....
Post by: justinlee on August 17, 2011, 07:39:04 PM: Quote from: Asyn on August 17, 2011, 02:47:55 PM
Quote from: pimpa on August 17, 2011, 02:42:59 PM
yeah mate goodluck with that!

"Mate"..??? It's your first post here. :-\

lol ;D
Title: Re: Just renewed license for another year but.....
Post by: kochin on August 17, 2011, 10:09:11 PM: Quote from: TechDude on August 16, 2011, 09:33:35 PM
Ok so I need to get back my 29 days.

What next?

Next time when you are prompted for renew, DO NOT renew at once, skip the warning mesage until the last day.

Since you have told avast, I wish they can help.

:'(
Title: Re: Just renewed license for another year but.....
Post by: zfactor on August 18, 2011, 04:39:13 AM: all you need to do is email sales@avast.com and tell them you need to "merge" your lic's together and they will take your old one and the new one and combine them into one new lic for you. the person i always deal with is martin kafka if you put it to his attention im sure he can help with this he is always awesome to deal with.