Avast WEBforum

Other => Viruses and worms => Topic started by: jaredlloydphoto on February 26, 2012, 04:35:24 PM

Title: False Positive Website
Post by: jaredlloydphoto on February 26, 2012, 04:35:24 PM

I have sent a report to Avast about my website coming up as a false positive multiple times now but to no avail.

http://www.urlvoid.com/scan/jaredlloydphoto.com

https://www.virustotal.com/url/77f07ed873207f0175b2a230a034af2d724d195b6442054cc42ed4dde41c7870/analysis/1330270125/

both come back clean.

I conduct 95% of my business through this website. With Avast blacklisting it (infection: URL:Mal) both clients and prospective clients cannot access the site.

What options are available to me other than the formal submitting of a potential false positive?

Also, with all other AV scanners coming back clean, how would my site have gotten on this list to begin with?

Thanks for the help,
Jared

Title: Re: False Positive Website
Post by: DavidR on February 26, 2012, 05:29:39 PM

Have you had any infection on the site recently ?

This is an alert of network shield alert (see image1)

There is an on-line contact form, http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles) for:  * Sales inquiries; Technical issues; Website issues; Report false virus alert in file; Report false virus alert on website; Undetected Malware; Press (Media), issues.

- If you are reporting an FP, then you get another input field open, enter the web URL for the site you wish to submit for review (network shield), etc. A link to this topic also wouldn't hurt.

Title: Re: False Positive Website
Post by: jaredlloydphoto on February 26, 2012, 06:14:00 PM

David,
thanks for your response. I have reported this to Avast three times now via the form that you recommended.

I have not had an infection on my site recently.

Jared