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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Teknicl on February 29, 2012, 09:14:29 PM

Title: SMS Lock command auto unlocks after 30 minutes?
Post by: Teknicl on February 29, 2012, 09:14:29 PM

I've been testing the features and one that is very concerning to me is that SMS Lock command auto unlocks after 30 minutes.  This can be repeated over and over with the same results.  My versions Android 2.3.7. rooted on G2x using AVAST Mobile Security 120229-01.

Title: Re: SMS Lock command auto unlocks after 30 minutes?
Post by: Werner on March 01, 2012, 11:00:42 AM

Hi!
I'm investigating this issue and get back to you.

Werner

Title: Re: SMS Lock command auto unlocks after 30 minutes?
Post by: Werner on March 01, 2012, 04:20:28 PM

Dear Customer,

if you would like us to look into the matter please send us a log by following this step-by-step guide:

- go to Android Market
- search for "CatLog - Logcat Reader!"
- download and install the app
- start CatLog from the app menu -> CatLog will start gathering the log messages
- now use the HOME button to go back to the phone interface (do NOT use the BACK key as this will CLOSE CatLog, HOME just puts it to the back)
- use Anti Theft to simulate your issue then
- once the unwanted behaviour occured long-press the HOME key
- select CatLog app
- press the MENU key
- press Send
- press As Attachment
- select your eMail App
- send the E-Mail to wilson@avast.com along with a short description of the problem
- close CatLog (BACK key)

Title: Re: SMS Lock command auto unlocks after 30 minutes?
Post by: Teknicl on March 02, 2012, 08:22:21 AM

Thanks for the response.  I'll create the log tomorrow and send in with a description.

Title: Re: SMS Lock command auto unlocks after 30 minutes?
Post by: reinhardholzner on March 21, 2012, 05:09:46 PM

I fixed this issue and it will be published within the next official update.

Title: Re: SMS Lock command auto unlocks after 30 minutes?
Post by: Teknicl on March 22, 2012, 07:18:53 AM

Thanks Reinhard!

Title: Re: SMS Lock command auto unlocks after 30 minutes?
Post by: reinhardholzner on April 16, 2012, 02:49:08 PM

update 1999 has just been released and it fixes this problem.