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Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: MrChuck on June 29, 2012, 03:35:42 AM

Title: Safe Zone weirdness
Post by: MrChuck on June 29, 2012, 03:35:42 AM
Hi all,

I'm having trouble with Avast Safe Zone starting for no reason with Avast Free 7.0.1451

This morning I downloaded Pirate Speak as a language just for laughs, and noticed it seemed to download an awful lot of stuff just for another language. Now every few minutes Safe Zone starts, and, while I'm not having any trouble exiting, it's getting really, really annoying.

How do I permanently turn off this feature which I do not want?

Mr. Chuck
Title: Re: Safe Zone weirdness
Post by: pk on June 29, 2012, 09:52:05 AM
Do you say that your desktop is switched randomly to SafeZone? Or you're in SafeZone and new SafeZone browsers starts randomly? Thanks.
Title: Re: Safe Zone weirdness
Post by: Asyn on June 29, 2012, 09:55:31 AM
Or you're in SafeZone and new SafeZone browsers starts randomly?

Don't think so, as the OP mentioned avast! Free.
Title: Re: Safe Zone weirdness
Post by: pk on June 29, 2012, 05:56:18 PM
We found the problem. Webrep plugin sends some requests which cause switching to SafeZone.
It'll be fixed in next program update (next week, I guess).
Title: Re: Safe Zone weirdness
Post by: Asyn on June 29, 2012, 06:00:53 PM
We found the problem. Webrep plugin sends some requests which cause switching to SafeZone.
It'll be fixed in next program update (next week, I guess).

Great news, still I wonder how SafeZone code is related to avast! Free..??
Or was that just a false information from the OP..??
Title: Re: Safe Zone weirdness
Post by: pk on June 29, 2012, 06:06:15 PM
Webrep plugin will be able to switch some URLs (e.g. banking sites) to SafeZone (in Pro/AIS only). We didn't finish this feature, but it's already implemented partially in avast. Webrep sent invalid requests which cause SafeZone switch.
Title: Re: Safe Zone weirdness
Post by: Asyn on June 29, 2012, 06:09:11 PM
Webrep plugin will be able to switch some URLs (e.g. banking sites) to SafeZone (in Pro/AIS only). We didn't finish this feature, but it's already implemented partially in avast. Webrep sent invalid requests which cause SafeZone switch.

So, if I understand you right, this can't happen in avast! Free...??
Title: Re: Safe Zone weirdness
Post by: pk on June 29, 2012, 06:12:17 PM
Yes, it can. It's not fully implemented, so there's no Free/Pro/IS restrictions.
Title: Re: Safe Zone weirdness
Post by: Asyn on June 29, 2012, 06:13:57 PM
Yes, it can. It's not fully implemented, so there's no Free/Pro/IS restrictions.

I see. Thanks.
Title: Re: Safe Zone weirdness
Post by: dreamsinger on June 29, 2012, 10:40:13 PM
In the update will there be a way to disable SafeZone? I don't want it.
Title: Re: Safe Zone weirdness
Post by: pk on June 29, 2012, 10:41:29 PM
Yes.
Title: Re: Safe Zone weirdness
Post by: songbird72884 on June 29, 2012, 11:33:43 PM
Just wanted to chime in and mention that I'm experiencing the same problem myself. I'll be doing something outside a browser (most recently playing Portal 2 while Firefox was minimized) and suddenly I'll be looking at 6 newly opened blank browser windows in SafeZone. No trouble closing them, but it's happened two or three times already since the update today.

Pk, you mentioned that the issue will be addressed in the next update. What should we do in the meantime? Do we just continue closing the windows when they open or is there something else we ought to be doing?
Title: Re: Safe Zone weirdness
Post by: pk on June 29, 2012, 11:35:39 PM
You can disable WebRep plugin in your browsers (Additional Protection -> Browser Protection).
Title: Re: Safe Zone weirdness
Post by: songbird72884 on June 29, 2012, 11:49:03 PM
Thanks very much :)

Edit: Actually, that doesn't seem to have worked. I disabled WebRep and restarted, but it's happened twice since then
Title: Re: Safe Zone weirdness
Post by: Benedictus on July 01, 2012, 11:39:22 AM
In Avast: Additional Protection tab, then settings tab.
Kill Webrep.
Then do not restart browser, but PC.

Will work.
Title: Re: Safe Zone weirdness
Post by: Norfolk on July 01, 2012, 01:50:01 PM
Where on Firefox exactly can I turn this safezone off? Drives me mad!
Is it Tools - Options...? Then I don't get any further.
Thanks
Title: Re: Safe Zone weirdness
Post by: briharr on July 01, 2012, 07:10:16 PM
How do you get to (Additional Protection -> Browser Protection)?  I use Firefox.  Please send easy to follow detailed instruction.
Title: Re: Safe Zone weirdness
Post by: Asyn on July 01, 2012, 07:30:12 PM
How do you get to (Additional Protection -> Browser Protection)?  I use Firefox.  Please send easy to follow detailed instruction.

Open the avast! GUI (click on the orange "a"), then click on "Additional Protection", then click on "Browser Protection" and deactivate WebRep there.
Title: Re: Safe Zone weirdness
Post by: Dch48 on July 01, 2012, 09:43:48 PM
We found the problem. Webrep plugin sends some requests which cause switching to SafeZone.
It'll be fixed in next program update (next week, I guess).
No wonder I didn't see the problem. I don't use WebRep  :D
Title: Re: Safe Zone weirdness
Post by: tintala on July 02, 2012, 06:17:58 AM

 >:(Having major problems with safeZone, hating it right now, can't wait to get rid of it, it's controlling my browser and opening a thousand windows. No way to disable it?   >:( I don't have webrep and I purchase this.
Title: Re: Safe Zone weirdness
Post by: bootzilla on July 02, 2012, 06:20:14 AM
I had to uninstall the plugin for Chrome to get it to stop popping up, but I didn't try rebooting computer after unchecking WebRep, so that might work, too.

I'll reinstall the plugin after the fix and give it a try.

Thanks for making a great free program - if there was going to be a glitch, I'd much rather it be this (where you just have to disable a feature) than something that lets a virus through...
Title: Re: Safe Zone weirdness
Post by: Dch48 on July 02, 2012, 06:21:00 AM
Make sure you don't have WebRep installed and activated. The developers have said that it is the cause of the SafeZone problem.
Title: Re: Safe Zone weirdness
Post by: bootzilla on July 02, 2012, 06:25:12 AM

 >:(Having major problems with safeZone, hating it right now, can't wait to get rid of it, it's controlling my browser and opening a thousand windows. No way to disable it?   >:( I don't have webrep and I purchase this.

Right-click your Avast icon on the right side of the task bar --> pick "Open Avast user interface" --> On the left side of the Avast screen, click "Additional Protection" --> in the menu that appears below it select "Browser Protection" --> Then click "uninstall" next to the browser you use. Close (if open) all internet browser windows and then open again - problem should be gone...worked for me.  Reinstall after the update with the fix.
Title: Re: Safe Zone weirdness
Post by: MichaelFL on July 02, 2012, 03:14:01 PM
I'm using Firefox. What do I click to begin with? I'm not a techie and didn't understand your answer.

I would like to say this intensely annoying Safe Zone feature began today and I can't wait to be able to kill Safe Zone forever. I'd guess that if you took a poll the results would be that Safe Zone should never be a default option. This is truly maddening. Please hurry with your update. It is very difficult to get anything done with that thing stopping my system dead every few minutes.

A tip for the software folks. Stop with the "nanny" software. Never decide what's good for me and cram it down my throat. Make EVERY "feature" optional
Title: Re: Safe Zone weirdness
Post by: iroc9555 on July 02, 2012, 03:40:40 PM
MichaelFL

I'm using Firefox. What do I click to begin with? I'm not a techie and didn't understand your answer.

Open Avast!. Look for ADDITIONAL PROTECTION to your left. Then Browser protection. Click to uninstall your choice of browser. See my image below.
Title: Re: Safe Zone weirdness
Post by: JazzAzz on July 02, 2012, 05:57:13 PM
Do you say that your desktop is switched randomly to SafeZone? Or you're in SafeZone and new SafeZone browsers starts randomly? Thanks.

Yes that is what is happening to me. So probably before noon here Avast will be history. I am HATING THIS CRAP!!!!!
Title: Re: Safe Zone weirdness
Post by: JazzAzz on July 02, 2012, 06:01:19 PM
We found the problem. Webrep plugin sends some requests which cause switching to SafeZone.
It'll be fixed in next program update (next week, I guess).

Hasn't been fixed yet, so Bye Bye Avast within a couple or three hours. Too bad too, since Avast has been my favorite!!!

Latest report A/O 12:20PM PDT. The tech suggestion of DISABLE Webrep in my Browers add-ons/plug ins, appears to have done the trick for now. Will give it a few day, then re-enable to see if it is fixed>>>Thanks (PK, was it?? :-) )).

Now will have to do the same to my Netbook, later this evening, if I use it later today
Title: Re: Safe Zone weirdness
Post by: edifyguy on July 02, 2012, 07:35:12 PM
I can't believe how upset people are getting over this silly problem. I agree, it needs to be fixed, and I might even agree that an interim update to break WebRep entirely would be better than allowing it to go on for a week, but really.....why the anger? It's a nuisance, not a real problem, and the workaround is STUPID easy. Have a cigarette, spend 30 seconds reading the posts here, and you'll be able to fix the problem.

If you want something to get upset about, you could have had AVG, which made every single Windows 7 x64 machine permanently bluescreen after a particular update. THAT is a problem which merits anger! This one.......not so much.
Title: Re: Safe Zone weirdness
Post by: JazzAzz on July 02, 2012, 09:23:01 PM
I can't believe how upset people are getting over this silly problem. I agree, it needs to be fixed, and I might even agree that an interim update to break WebRep entirely would be better than allowing it to go on for a week, but really.....why the anger? It's a nuisance, not a real problem, and the workaround is STUPID easy. Have a cigarette, spend 30 seconds reading the posts here, and you'll be able to fix the problem.

If you want something to get upset about, you could have had AVG, which made every single Windows 7 x64 machine permanently bluescreen after a particular update. THAT is a problem which merits anger! This one.......not so much.

You're correct. Just annoying every time it blacked out the screen.