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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Desdichado on June 29, 2012, 07:24:11 PM

Title: Avast don't work now
Post by: Desdichado on June 29, 2012, 07:24:11 PM

From some weeks Avast don't open&work; the message error is:
"The application has failed to start because the side-by-side configuration is incorrect. Please see the application event log for more details." I don't find a event log; please help. Thanks.

Title: Re: Avast don't work now
Post by: Pondus on June 29, 2012, 07:50:44 PM

Do you have any other security programs installed......

Title: Re: Avast don't work now
Post by: Desdichado on June 29, 2012, 09:39:19 PM

Thanks,
1. I had AVG from many years, without conflicts; today I uninstalled AVG.
2. I had also Malwarebytes but this software work only on request, it is not active.
3. I uninstalled Microsoft Visual C++ 2010 Redistributable and reinstalled the next day.
4. Unfortunately any positive effect. I suppose a personal error but only the devil know this.

Title: Re: Avast don't work now
Post by: aztony on June 29, 2012, 10:10:53 PM

Quote

today I uninstalled AVG.

Did you use the AVG removal tool with the uninstall, and got rid of any remnants that may have been left?

Title: Re: Avast don't work now
Post by: Desdichado on July 01, 2012, 07:42:13 PM

Yes, any remnants; I can not get rid of the error message with side-by-side configuration. And I suppose a more dangerous error but I din't know.

Title: Re: Avast don't work now
Post by: mchain on July 01, 2012, 08:25:50 PM

Googling the error message @ microsoft answers gives this:

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/error-the-application-has-failed-to-start-because/df019c0d-746e-42d0-ad68-465e18e3f3ef (http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/error-the-application-has-failed-to-start-because/df019c0d-746e-42d0-ad68-465e18e3f3ef)

Assuming your operating system you run is Win7.

EDIT:  link to what is side by side configuration error here?:  http://www.codeproject.com/Articles/43681/Side-by-Side-Configuration-Incorrect (http://www.codeproject.com/Articles/43681/Side-by-Side-Configuration-Incorrect)

Not really os dependent.  C++ libraries must be installed correctly for this to work properly.

Title: Re: Avast don't work now
Post by: Desdichado on July 02, 2012, 08:11:04 PM

Thank you; I dowloaded today and Microsoft Visual C++ 2008 Redistributable. After the reinstallation I finally managed to restart normal Avast.

Title: Re: Avast don't work now
Post by: mchain on July 02, 2012, 09:21:01 PM

You are welcome.

Glad this worked.