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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MarketingGuru on June 30, 2012, 06:05:45 PM

Title: Lost 1 month in renewal process of Avast 7 Pro
Post by: MarketingGuru on June 30, 2012, 06:05:45 PM

I started receiving the pop-up that my Avast Pro 7 license was going to expire in 30 days, so I decided to renew today, my expiry date was 7/26/2012, however when I purchased the new license from Digital River it said at then end of the transaction that the new expiry date is based on the date of purchase which means it expires 6/30/2013, therefore I lost 1 month from my previous license year of purchase and I would like that month back which I paid for, what to do?

Title: Re: Lost 1 month in renewal process of Avast 7 Pro
Post by: Asyn on June 30, 2012, 06:14:34 PM

Please contact Sales: sales(at)avast.com
They will fix it for you. :)

Title: Re: Lost 1 month in renewal process of Avast 7 Pro
Post by: DavidR on June 30, 2012, 06:23:09 PM

If you update via the avastUI, Maintenance, Subscription interface it should have retained the original expiry date plus the 1 year renewal.

Contact sales (at) avast (dot) com and they will should correct the issue for you so you don't lose out.