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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: xma1e on July 02, 2012, 12:49:15 AM

Title: 7.0.1451 causing blank screen after login on Windows 8 RP x64
Post by: xma1e on July 02, 2012, 12:49:15 AM

Been using AVAST FREE on Windows 8 RP x64 for a couple of weeks now. Upgraded to v7.0.1451 today and after reboot everything is fine until I log in, then I just get a blank black screen. Booting to safe mode and uninstalling AVAST cures the problem. Tried it several times, so definitely caused by the new AVAST update.

Title: Re: 7.0.1451 causing blank screen after login on Windows 8 RP x64
Post by: SafeSurf on July 02, 2012, 09:29:09 AM

Thank you for the update.  I am aware that there will be a fix of some glitches  this coming week, but I haven't heard of this one.  The Avast Team does read the forum, so thank you for posting.  :)

Title: Re: 7.0.1451 causing blank screen after login on Windows 8 RP x64
Post by: Avaster on July 02, 2012, 12:55:20 PM

I had similar problems. Windows 7 boot hanged on welcome screen. Finally i pin-pointed the problem to avast. First i disabled avast start-up in safe mode.  After that Windows booted normally. Then i decided to look at avast "troubleshooting" settings, and disabled rootkit scan at start up and also quest user settings. After doing those Windows booted up normally with avast enabled. I think it was most likely the rootkit scan option that somehow prevented Windows from booting normally.

Edit. Want to add, that couple of times it went through the welcome screen and then the screen went black (like in 'xma1e' case) and booting hanged. The problem is now solved by editing some avast settings, like mentioned earlier.

Title: Re: 7.0.1451 causing blank screen after login on Windows 8 RP x64
Post by: xma1e on July 12, 2012, 07:35:05 PM

Thanks for the info. Does "Service program update 7.0.1456 " fix this? Not tested it yet.

Title: Re: 7.0.1451 causing blank screen after login on Windows 8 RP x64
Post by: SafeSurf on July 13, 2012, 10:13:21 AM

Have either of you tried an Avast Repair to see if this fixes your problem:

XP Users:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

Vista & Win7 Users:
-   Control Panel
-   Programs & Features
-   Uninstall a Program > Select Avast Antivirus
-   Click the Change/Remove button and scroll down to Repair
-   Click Next and follow.
-   Reboot.

Title: Re: 7.0.1451 causing blank screen after login on Windows 8 RP x64
Post by: myddad on December 01, 2012, 05:20:28 PM

i installed avast windows 8 compatable in win 8 pro then it just comes up with black screen and mouse pointer

luckily I could get to task mgr and do a system restore, cntrl alt del new task rstrui.exe

after 2 times reinstalling win 8 I found how to do this online

and tried avast 5 more times and still got the same thing ended up uninstalling it

if anyone finds a fix email me please and post here for others

thank you