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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sedina on July 03, 2012, 09:51:30 PM

Title: Service program update 7.0.1456
Post by: sedina on July 03, 2012, 09:51:30 PM
Hi,

we've just released service program update of avast! Free AV / Pro AV / Internet Security (7.0.1456)

This release includes fixes of problems you reported to us:
* Fixed memory leak in aswMon2 driver
* Fixed problem with random opening of the SafeZone
* Fixed SSL connection issues with SMTP
* Fixed blocking of Internet access
* Fixed missing "Additional protection" tab
* Fixed crashes in Outlook
* Fixed some BSODs

Sorry for any inconvenience with previous version.

thanks,
Pavel
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 03, 2012, 09:55:45 PM
Just updated on Win 7 and the issue with not using fast checksums in the firewall settings causing a loss of connectivity is fixed. That was really the only issue I had.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 03, 2012, 10:00:47 PM
See images, reporting an update available after update and reboot for the old version, potential loop situation.
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 03, 2012, 10:08:13 PM
Win7 x64 Home it's all right.
Title: Re: Service program update 7.0.1456
Post by: Alikhan on July 03, 2012, 10:09:55 PM
It saying the latest version is 7.0.1451 here on Windows 7 64 bit.
Title: Re: Service program update 7.0.1456
Post by: Alikhan on July 03, 2012, 10:22:52 PM
The issue I mentioned above has been fixed.
Title: Re: Service program update 7.0.1456
Post by: Ibracadabra09 on July 03, 2012, 10:25:31 PM
Thank you Avast for best free antivirus and great support ;)

i have this problem every time when i open IE9

Problem signature:
  Problem Event Name:   BEX
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16446
  Application Timestamp:   4fb57c8f
  Fault Module Name:   aswWebRepIE.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31b8b
  Exception Offset:   0004d9fb
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1050
  Additional Information 1:   79a3
  Additional Information 2:   79a3341acaaf7e47041f0edd7b5e9467
  Additional Information 3:   8663
  Additional Information 4:   86633880258374ad9d4df993b11a719c
Title: Re: Service program update 7.0.1456
Post by: GTX66 on July 03, 2012, 10:37:15 PM
Where does one download this? Mine will not update?

(http://i20.photobucket.com/albums/b243/TK-1913/avu.png)
Title: Re: Service program update 7.0.1456
Post by: spike13 on July 03, 2012, 10:38:09 PM
I've been using avast for a while. Tried other solutions but always keep coming back. Just a few things that irk me after the update: It changed my settings. Specifically: My updates are set to manual, the auto-sandbox is disabled and I do not want to participate in the avast community. After the update, my updates are set to automatic, the auto-sandbox is enabled and the box to participate in the avast community is checked.

I don't like settings changed without my knowledge or consent. Just a small complaint/observation. Can you all just leave my settings alone after an update or do I have to go through everything just verify the program is setup how I want it, not how someone else thinks it should be?
Title: Re: Service program update 7.0.1456
Post by: Alikhan on July 03, 2012, 10:44:03 PM
Where does one download this? Mine will not update?

(http://i20.photobucket.com/albums/b243/TK-1913/avu.png)

Just wait. The servers are being updated.
Title: Re: Service program update 7.0.1456
Post by: GTX66 on July 03, 2012, 10:44:24 PM
At least it doesn't install Chrome and or toolbars for you.
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 03, 2012, 10:45:10 PM
It saying the latest version is 7.0.1451 here on Windows 7 64 bit.

It usually takes a while to push it to all download servers.
Title: Re: Service program update 7.0.1456
Post by: GTX66 on July 03, 2012, 10:45:28 PM
Where does one download this? Mine will not update?

(http://i20.photobucket.com/albums/b243/TK-1913/avu.png)

Just wait. The servers are being updated.

I did and it did now I would like to Download it, where would I find that.
Title: Re: Service program update 7.0.1456
Post by: Alikhan on July 03, 2012, 10:45:54 PM
I've been using avast for a while. Tried other solutions but always keep coming back. Just a few things that irk me after the update: It changed my settings. Specifically: My updates are set to manual, the auto-sandbox is disabled and I do not want to participate in the avast community. After the update, my updates are set to automatic, the auto-sandbox is enabled and the box to participate in the avast community is checked.

I don't like settings changed without my knowledge or consent. Just a small complaint/observation. Can you all just leave my settings alone after an update or do I have to go through everything just verify the program is setup how I want it, not how someone else thinks it should be?

It doesn't change any settings on mine. You can keep a backup of your setting too. Under Settings > Maintenance
Title: Re: Service program update 7.0.1456
Post by: jeepava on July 03, 2012, 10:48:04 PM
WinXP Pro SP3 update manual all is well.
Title: Re: Service program update 7.0.1456
Post by: GTX66 on July 03, 2012, 10:52:19 PM
Third request, where can I download this or do I have to go to Majorgeeks to get it?
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 03, 2012, 10:54:16 PM
Third request, where can I download this or do I have to go to Majorgeeks to get it?

avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Title: Re: Service program update 7.0.1456
Post by: GTX66 on July 03, 2012, 10:55:59 PM
Thanks you very much. :)
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 03, 2012, 10:57:06 PM
Thanks you very much. :)

You're welcome.
Title: Re: Service program update 7.0.1456
Post by: spike13 on July 03, 2012, 10:58:08 PM
@Alikhan:
Thanks, I did not notice the settings backup.

I updated three other computers and none of the settings were tampered with except for the participate in the avast community, which were checked on all computers after reboot (previously unchecked).
Title: Re: Service program update 7.0.1456
Post by: lukas.hasik on July 03, 2012, 11:04:15 PM
I've been using avast for a while. Tried other solutions but always keep coming back. Just a few things that irk me after the update: It changed my settings. Specifically: My updates are set to manual, the auto-sandbox is disabled and I do not want to participate in the avast community. After the update, my updates are set to automatic, the auto-sandbox is enabled and the box to participate in the avast community is checked.

I don't like settings changed without my knowledge or consent. Just a small complaint/observation. Can you all just leave my settings alone after an update or do I have to go through everything just verify the program is setup how I want it, not how someone else thinks it should be?

1, How did you updated?
-- with installer or with "Update button at Maintenance > Update" page ?

2, what was your "old" avast version (the one you've updated from?
-- could you provide us your setup.log ? Or Support package?
Title: Re: Service program update 7.0.1456
Post by: guta89 on July 03, 2012, 11:08:46 PM
I have updated right now.

Title: Re: Service program update 7.0.1456
Post by: spike13 on July 03, 2012, 11:14:07 PM
@lukas
Update was done by right-clicking the avast icon in the system tray, pointing to update, then clicking "program"
If you would be good enough to direct me where to find the log, I will post.
Title: Re: Service program update 7.0.1456
Post by: enigmista63 on July 03, 2012, 11:16:41 PM
 8)Hello run on windows xp sp3 update ok no problem, I updated the item maintenance interface of avast
Title: Re: Service program update 7.0.1456
Post by: been on July 03, 2012, 11:28:32 PM
My update froms 1426 > 1451 and 1451 >1456 (using the internal updater) both activated 'participate in the community' although prior to the updates it had been checked off.
Title: Re: Service program update 7.0.1456
Post by: lukas.hasik on July 03, 2012, 11:29:15 PM
@lukas
Update was done by right-clicking the avast icon in the system tray, pointing to update, then clicking "program"
If you would be good enough to direct me where to find the log, I will post.

the easiest way will be to let avast "Generate Support Package". Open "avastUI > MAINTENANCE > Support", at bottom of the page click "Generate Now" button.  Then please upload the package to ftp.avast.com/incoming - https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1061 and let us know the name of the "package".

thank you
Lukas
Title: Re: Service program update 7.0.1456
Post by: Alikhan on July 03, 2012, 11:30:41 PM
I have to say this is the most stable version I have seen since v6. Well done Avast.
Title: Re: Service program update 7.0.1456
Post by: lukas.hasik on July 03, 2012, 11:31:52 PM
My update froms 1426 > 1451 and 1451 >1456 (using the internal updater) both activated 'participate in the community' although prior to the updates it had been checked off.

thank you for your report.
It's probably a bug - avast! shouldn't change your settings...
Title: Re: Service program update 7.0.1456
Post by: spike13 on July 03, 2012, 11:46:36 PM
@lukas
I hope I did this right.

Package name: 20120703_2132_1989728296
MD5: 645b32ebca53710f968e403b898a4373
Title: Re: Service program update 7.0.1456
Post by: fragman on July 03, 2012, 11:51:18 PM
I did a clean install and everything is working great. Additional Protection tab is back. Glad I was able to help with this issue.
Title: Re: Service program update 7.0.1456
Post by: Zen11t on July 04, 2012, 12:30:55 AM
I found a GUI bug, can someone conform this?

Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 04, 2012, 12:42:50 AM
 NOPE.....  Behavioral shield still locks up Firefox 13.1 when a java script is encountered.  (IE9 seems to be OK, though).
Title: Re: Service program update 7.0.1456
Post by: Premium on July 04, 2012, 03:22:01 AM
Ik can confirm that the e-mail problems (XS4All) have been fixed.
Title: Re: Service program update 7.0.1456
Post by: CityKiwi on July 04, 2012, 04:17:29 AM
Bugger all was going well prior to this update...and now the program struggles with a/v updates...crashes half way thru the download?
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 04, 2012, 04:34:52 AM
Installed on XP machine and all is well.
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 04, 2012, 04:47:29 AM
MS Outlook is still crashing. I've made a dump but I don't have enough signal/bandwidth to upload it.
I've tested three times. The plugin is crashing.
Title: Re: Service program update 7.0.1456
Post by: CityKiwi on July 04, 2012, 05:13:37 AM
Manual update hangs and nothing happens...reminds me of other version changes when so many problems came up...If it ain't broke why fix it? The last version after all the initial problems seemed oh so stable, then in goes the virtual screwdriver! 
Title: Re: Service program update 7.0.1456
Post by: EmoHobo on July 04, 2012, 06:33:01 AM
New version seems to work fine for me, I'm noticing that Avast now starts up even faster when I turn my computer on.  So I don't know what all you guys changed, I mean besides you showing it, but it seems to work better and I'm having no problem with manual updates.
Title: Re: Service program update 7.0.1456
Post by: SpeedyPC on July 04, 2012, 06:45:37 AM
Installed on XP machine and all is well.

+1 ;)
Title: Re: Service program update 7.0.1456
Post by: RejZoR on July 04, 2012, 07:04:09 AM
Firefox feels a bit snappy  with 1456 but ever since the 1451 update, it feels so sluggish. Whatever i do it's always a delay, often becomes unresponsive etc. This never happened before, especially since i'm using SSD in this laptop. Weird.
Title: Re: Service program update 7.0.1456
Post by: yennyprasaja on July 04, 2012, 07:16:08 AM
My Avast is already up to date (7.0.1456) but there's no CANCELLATION BUTTON when I update the virus database....Is that normal? Thanks...
Title: Re: Service program update 7.0.1456
Post by: NON on July 04, 2012, 07:21:50 AM
My Avast is already up to date (7.0.1456) but there's no CANCELLATION BUTTON when I update the virus database....Is that normal? Thanks...
If I remember correctly, cancel button is removed now.
Title: Re: Service program update 7.0.1456
Post by: true indian on July 04, 2012, 07:26:47 AM
updated! slow startup bug is gone!  ;D

Love u avast team guys a ton  ;D
Title: Re: Service program update 7.0.1456
Post by: yennyprasaja on July 04, 2012, 07:30:31 AM
My Avast is already up to date (7.0.1456) but there's no CANCELLATION BUTTON when I update the virus database....Is that normal? Thanks...
If I remember correctly, cancel button is removed now.
Ok...Thanks....
Title: Re: Service program update 7.0.1456
Post by: DJBone on July 04, 2012, 07:36:46 AM
Just updated via GUI and everything seems to be fine. :)

DJBone
Title: Re: Service program update 7.0.1456
Post by: Paul_D on July 04, 2012, 08:24:08 AM
Not happy!

I had 7.0.1451 installed. In my Update settings I have 'Ask when an update is available' checked under Programs, and 'Ask for reboot when needed' checked under Update Options.

In my absence Avast updated automatically to 7.0.1456, AND installed the dreaded Google Chrome, which I categorically do not want. (As an aside, Chrome should be opt-in, not opt-out).

So I uninstalled Chrome and rebooted, and Avast repeated the automatic program update AND installed Chrome AGAIN!

After a second Chrome uninstall and an hour of my time wasted, all now seems to be OK. But I am NOT impressed.
Title: Re: Service program update 7.0.1456
Post by: ernes on July 04, 2012, 08:25:31 AM
I cannot update the software because cannot connect to a753sl.avast.com. pls help!!
thx.
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 04, 2012, 08:45:36 AM
Hi,

I did a clean install yesterday and directly download the new version.

After update vir dadatabase, i close computer it was late on the night ???

At 7 o'clock French hour, i update database manually no new one at this time.

I launch firefox with all site connected, and IE8 for hotmail.

It seems to working fine.

Will check if after more than one hour or more there's screen problem, and memory problem to launch software.

Thanks to the Avast team for this release done so quickly ;D

 ;)

GG


Title: Re: Service program update 7.0.1456
Post by: philip brampton on July 04, 2012, 08:52:39 AM
Chrome installing by itself is becoming a real pain.
I don't want chrome under any circumstance.
Also when it installs itself  the man UI has an advert for Chrome
I am sure Avast does not to advertise third party software
Regards
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 04, 2012, 09:10:01 AM
Hi,

Strange your problem :o

When in installed the full version, there was two cases to check to avoid Chrome installing...

Did you noticed them, to the beginning of the installation :o

Title: Re: Service program update 7.0.1456
Post by: tortoise on July 04, 2012, 09:20:35 AM
Mine updated both yesterday and today and both times installed Chrome which is so annoying.  I didn't see any opt out options and I certainly didn't opt in.  I did have a nice clean windows install but I guess there are bits of Chrome left in the Registry now... sigh.
Title: Re: Service program update 7.0.1456
Post by: philip brampton on July 04, 2012, 09:23:46 AM
When you update from UI the box that you are talking about appears almost at the end of the update  and moves so fast to the next page that you are not given a chance to untick the boxes.
To avoid the problem i did a fresh install,which as you say gives you the opportunity to to untick the boxes and then complete the installation.
I did try three times to update from the UI but could not stop Chrome.etc from installing and also fills 1/3 of the main UI with an advert for Chrome
Regards
Title: Re: Service program update 7.0.1456
Post by: RejZoR on July 04, 2012, 09:59:14 AM
I just don't get it how Chrome is getting installed to all these users computers. I've done countless upgrades and not a single one has ever installed Chrome because:

a) you uncheck it on first installer screen (meaning it can't go "too fast" for you to uncheck it
b) after program updates are applied, you get the Chrome popup AFTER the update has been applied and computer restarted

There is some "catch" however, if you uncheck Chrome first and then change the installer/program language, Chrome will be ticked again.
But that is about it.
Title: Re: Service program update 7.0.1456
Post by: philip brampton on July 04, 2012, 10:03:00 AM
Yes,B
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 04, 2012, 10:11:02 AM
When you update from UI the box that you are talking about appears almost at the end of the update  and moves so fast to the next page that you are not given a chance to untick the boxes.

What is "the next page"..?? Could you please post a screenshot.
Title: Re: Service program update 7.0.1456
Post by: philip brampton on July 04, 2012, 10:22:25 AM
I regret screenshot is not possible as it only appears very briefly after rebooting but it is the same as the first installer page.
Anyway the problem does not arise if you do a fresh install because when that page appears you can then untick the necessary boxes and then move on to the installation.
Title: Re: Service program update 7.0.1456
Post by: RejZoR on July 04, 2012, 11:01:03 AM
Ok, after updating my sisters laptop from 1451 to 1456, i've seen what's the deal. The screen appeared just the same except there was no checkbox for Chrome. It just got auto installed. Screen doesn't go "fast" by, it displays itself as usual. It's just slightly different (without Chrome checkboxes). Unfortunately only avast! team can check what can cause such behavior...
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 04, 2012, 11:05:42 AM
Ok, after updating my sisters laptop from 1451 to 1456, i've seen what's the deal. The screen appeared just the same except there was no checkbox for Chrome. It just got auto installed. Screen doesn't go "fast" by, it displays itself as usual. It's just slightly different (without Chrome checkboxes). Unfortunately only avast! team can check what can cause such behavior...

Thanks for the info Rejzor, at least we know now that there is a bug on some systems.
Title: Re: Service program update 7.0.1456
Post by: RejZoR on July 04, 2012, 11:20:08 AM
I've just removed Chrome later on in few clicks. No biggie.
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 04, 2012, 11:24:31 AM
I've just removed Chrome later on in few clicks. No biggie.

Yep, it sure isn't.
Title: Re: Service program update 7.0.1456
Post by: Zen11t on July 04, 2012, 12:22:34 PM
The site-correct use another language, which i set in the ui.

See picture. I restart my computer, but still.
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 04, 2012, 12:30:14 PM
The site-correct use another language, which i set in the ui.

I guess site correct is related to IP rather than to language settings.
Title: Re: Service program update 7.0.1456
Post by: igor on July 04, 2012, 12:31:05 PM
In some browsers (maybe in all browsers except for IE, I'm not sure) the language of the addons is chosen by the browser itself, not according to avast! settings.
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 04, 2012, 12:34:48 PM
In some browsers (maybe in all browsers except for IE, I'm not sure) the language of the addons is chosen by the browser itself, not according to avast! settings.

Thanks igor, that would explain it.
Title: Re: Service program update 7.0.1456
Post by: happy avast user on July 04, 2012, 12:35:56 PM
Hi,

Did install of FREE 7.0.1456 over 7.0.1451 and everything seems fine, I do have a question about MS Outlook and avast! Splash Screen and I hope you can help me solve it.
I NOW STAND CORRECTED 1456 NOW WORST UPDATE FOR ME Outlook 2007 keeps CRASHING and I CANNOT read my emails THANKS AVAST BYE
I have ticked the box to show avast! Splash Screen when MS Outlook starts and it did come up but now it does not come up at all.
I have had this problem before and had help to solve the problem, but forgotten how to do it.
Long story short Outlook has blocked avast! Splash Screen and I know you open Outlook tools and options then?
Can anyone please let me know how to unblock things that Outlook blocks?

Thanks in advance.

happy avast user :)

avast! Splash Screen now working in MS Outlook, but only after defs update  :o
Title: Re: Service program update 7.0.1456
Post by: Zen11t on July 04, 2012, 12:42:35 PM
Thanks igor, i confirm this.
Title: Re: Service program update 7.0.1456
Post by: Tetsuo on July 04, 2012, 12:49:49 PM
I've just removed Chrome later on in few clicks. No biggie.

I beg to differ.
A lot of registry keys are left behind. Also there's the Google Updater stuff, which includes a Windows service, if I remember correctly.
These are not minor/irrelevant things for users who struggle to maintain their systems clean and efficient.
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 04, 2012, 01:26:26 PM
Just to post a little bit more about the Outlook plugin crash.
It happens when I open a contact.
It's reproducible and the only solution is to disable the plugin.
Title: Re: Service program update 7.0.1456
Post by: Irish_Sun on July 04, 2012, 01:40:02 PM
After Updating Avast Free from 1426 to 1456 using GUI , Firefox doesn't open (Chrome neither ) and Windows doesn't detect any network .
Have the same problem on 2 different computers , One with Windows 7 Home 64bit SP1 and one Windows Vista SP2 32 bit.

I reverted to 1426 'till a patch is released.
Title: Re: Service program update 7.0.1456
Post by: unfair.cece.it on July 04, 2012, 02:17:08 PM
I only want to say after 4 days whit pc problems and strange things , thinking about rootkits/virus ,  i realized today problems was caused by avast .. i now im updating to last version ...

I find de problem after installing UPHClean to debug

Quote
-Setup for handle remapping for process AvastUI.exe (536) failed.  Reverting to closing handle.
- The following handles in user profile hive CECE\myname (S-1-5-21-790525478-2025429265-725345543-1003) have been closed because they were preventing the profile from unloading successfully:
 
AvastUI.exe (536)
  HKCU\Software\Classes (0xb4)
  HKCU (0xb8)

- The following handles opened in user profile hive CECE\myname (S-1-5-21-790525478-2025429265-725345543-1003) could not be closed:
 
AvastUI.exe (536)
  HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows (0x9c) error 5
  HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings (0xc8) error 5
  HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings (0x1d8) error 5
  HKCU\Software\Policies (0x1e0) error 5
  HKCU\Software (0x1e4) error 5
  HKCU\Software\Classes (0x298) error 5
  HKCU\Software\Classes (0x30c) error 5

- The following handles in user profile hive CECE\Cesare (S-1-5-21-790525478-2025429265-725345543-1003) have been remapped because they were preventing the profile from unloading successfully:
 
ISWSVC.exe (240)
  HKCU\Software\CheckPoint\ISW\Stats (0x264)
  HKCU (0x268)
( this is related whit zonealarm )

- it's in my language so i dont copy-paste .. it's event id 1524 (http://www.eventid.net/display.asp?eventid=1524&eventno=1782&source=Userenv&phase=1)


now i update and check again ..  i removed half of my applications cause of that problems :)
Title: Re: Service program update 7.0.1456
Post by: crofty59 on July 04, 2012, 02:34:26 PM
Updated through GUI on both computers, so far all seems to be okay

Cheers ;)
Title: Re: Service program update 7.0.1456
Post by: RazorLan on July 04, 2012, 02:35:49 PM
There is a problem some people are experiencing with completing the update, detailed in this thread: http://forum.avast.com/index.php?topic=100652.0 (http://forum.avast.com/index.php?topic=100652.0)   After updating and restarting the computer, the box pops up with the "finish" button on it.  I uncheck the box for "install Google Chrome" and click on finish.  Then next time the computer starts up, the box pops up again.  This happens every time I restart the computer.
Title: Re: Service program update 7.0.1456
Post by: Vegeta100 on July 04, 2012, 02:43:19 PM
my firefox 13.1  doesnt open and alot of times is like blocking my internet access i think. what should i do. plz help??
Title: Re: Service program update 7.0.1456
Post by: Alikhan on July 04, 2012, 02:45:01 PM
Yesterday the script shield was working fine with Chrome but now it doesn't. Isn't there a way to make the script shield work even when Chrome updates?
Title: Re: Service program update 7.0.1456
Post by: RazorLan on July 04, 2012, 02:46:34 PM
my firefox 13.1  doesnt open and alot of times is like blocking my internet access i think. what should i do. plz help??
  This might be a shot in the dark, but have you tried disabling the Sandbox?  I disabled it on my system ages ago because it kept trying to Sandbox some of my computer games and was causing problems with them.
Title: Re: Service program update 7.0.1456
Post by: bruce_b on July 04, 2012, 03:40:01 PM
Updated to 1456 this morning. So far all is well. Did they fix the double audio notification
when Avast does it defs updates ? ? It was saying it twice in V1451 .. Also, while I have
Avast set to autoupdate defs and program, it does the defs, but sometimes, the main screen
will show the program version needs to update. I then click update and it gets it. Perhaps it
just waits to do it itself a bit longer than doing the definitions updates. You also need to watch
out for Chrome and the Home Page change after the first reboot. Be sure to Uncheck them if
you do want them.
Title: Re: Service program update 7.0.1456
Post by: bobo1 on July 04, 2012, 03:52:58 PM
No not been a fix yet for the Audio alert.
Green pop up box with virus database has been updated and still sounding twice! on my system with windows xp sp3 fully patched. This is quite funny. I like it?. Running it under test and the speed issues have gone and it is good. Just the audio alert to tweak and it will be great ;D
Title: Re: Service program update 7.0.1456
Post by: hayc59 on July 04, 2012, 04:52:47 PM
Updated and all so far is ok
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 04, 2012, 05:09:19 PM
Since this morning, no visible trouble ;D

Manually and automatic update working fine too ;)

But for manually program update it takes a long time when i have IE8 opened with hotmail, and firefox 13 with several opened site :-\

Just in case, will do manually update before launch all things :)

GG
Title: Re: Service program update 7.0.1456
Post by: freeforever03 on July 04, 2012, 05:24:03 PM
Just updated this morning via the automatic update. Everything is working well on Windows 7 (X86) machine. The only complaint I have is that it installed Chrome as well. You should be given a choice even with the automated update.
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 04, 2012, 05:31:20 PM
Did you mean that you update by avast previous version and chrome was installed???

Or did you clean the avast program and launch the new version there's a link somewhere to have full 7.0.1456

To avoid chrome installed either on the beginning installation or after reboot there's two uncheck to avoid chrome installation so, don't know how can it happened to you.

Anyone having this trouble :o

Title: Re: Service program update 7.0.1456
Post by: mikaelrask on July 04, 2012, 06:24:51 PM
update throw the program went fine here. keep up thee good job.  ;)
Title: Re: Service program update 7.0.1456
Post by: Nesivos on July 04, 2012, 06:33:54 PM
Not happy!

In my absence Avast updated automatically to 7.0.1456, AND installed the dreaded Google Chrome, which I categorically do not want. (As an aside, Chrome should be opt-in, not opt-out). ;D ;D


Why not? - The whole world loves Google, Android and Chrome ??? ;D
Title: Re: Service program update 7.0.1456
Post by: papiaud on July 04, 2012, 06:36:26 PM
hello,
I use avast free since a long time, always satisfied
I was on avast 6
I made upgrade to avast 7 free
And now I have a problem : I cannot update the database : it started saying not connected internet which was wrong and then connected but start update 2 seconds and then nothing happens anymore or very very very slowly te orange bar progress (may be)
Do I have to come back to avast free 6 or do I have got a rootkit and how to check that?
May be my internet connection seems to be more busy as usual??
Thanks for a reply
regards
Claude

Title: Re: Service program update 7.0.1456
Post by: true indian on July 04, 2012, 06:41:39 PM
try a repair for avast 7 via control panel

re install avast7 and if u have same problem>>go to control panel>>add/remove/uninstall programs>>select avast>>click unintall>select repair and click next and finish the process>>reboot and see if i fixes this  ;)
Title: Don't Want Google Chrome
Post by: kstev99 on July 04, 2012, 06:44:42 PM
Ive never had the problem with Google Chrome being automatically installed when updating Avast.  I simply un-check the box that appears and my decision has been respected.  With this (1456) update however, I was prompted to reboot and was greeted by countless messages from Comodo D+ informing me that the installer was trying to install Chrome.

 "GoogleUpdateSetup_latest.exe is trying to create a new file or directory"

I denied the request(s) about 30 times and Chrome was NOT installed, however it would have been had I not blocked the attempt.  There was no dialogue box giving me the option to choose in this update as there has been in the past.  The update was done through the Avast UI / Maintenance / Update Program. No Thanks, I'll stick with Firefox. It is no wonder that Chrome's market share is growing so rapidly, when so many installers include the installation in with a normal install and many users either click through without seeing the options, or it is simply installed without being nice and asking for permission.
Title: Re: Service program update 7.0.1456
Post by: papiaud on July 04, 2012, 06:48:00 PM
thanks true indian if the solution is for me
I try what you tell me
regards
Title: Re: Service program update 7.0.1456
Post by: Nesivos on July 04, 2012, 07:11:46 PM
Mine updated both yesterday and today and both times installed Chrome which is so annoying.  I didn't see any opt out options and I certainly didn't opt in.  I did have a nice clean windows install but I guess there are bits of Chrome left in the Registry now... sigh.

No problem with Chrome installing on my computers, they are immunized against Google software :) ???
Title: Re: Service program update 7.0.1456
Post by: philip brampton on July 04, 2012, 07:38:17 PM
Why not? - The whole world loves Google, Android and Chrome ??? ;D
They do not.
Chrome is meant for people who don't know what print preview or sent a link means
I am sick and tired of hearing about this software on the Avast Forum.
Lets just dump any reference to it.
Title: Re: Service program update 7.0.1456 - Dead desktop
Post by: Baz8755 on July 04, 2012, 09:21:29 PM
Upgraded to 7.0.1456 today and yet again upon rebooting I could not do anything from the desktop after logging in.

After a bit of experimentation it would appear that stopping Zonealarm from loading at startup will allow things to work (it can then be started once everything is up and running) but this certainly was not the case prior to the past weeks Avast updates.

I have checked Zonealarm version and it appears to be the latest
ZoneAlarm Free Firewall version: 10.1.101.000
vsmon version: 10.1.101.000
Driver version: 10.1.101.000
ZoneAlarm Browser Security: 1.5.380.0
ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
ZoneAlarm ForceField Spyware Sites Database: 04.155

So I would suggest that Avast is still causing issues for me on my Windows XP Pro machines :(
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 04, 2012, 09:31:18 PM
Hi,

Did only update or perform a clean software before installing full version ???

As i understand, new version maybe need more system memory and may be in conflict with your firewall?

Is there an option on Zone alarm to launch software like you want?

I don't have Zone alarm firewall, but look and stop.

On my hold laptop P4 1,7Ghz with XP PRO SP2, the firewall load first and after XP let other soft load Avast and many other.

Maybe try with full install with a good clean with ccleaner.

I did it with xp reloaded in " safe mode " (sorry i don't know how to say it in english :-\)

Let us know if you success to solve your problem.

Maybe that other people have same soft like you 8)

 
Title: Re: Service program update 7.0.1456
Post by: Bruce2 on July 04, 2012, 09:54:44 PM
Script Shield not working after GUI Update to 1456 for Avast Free..Have W7 64 Ivy I-7..Comodo Dragon.. It is now working..i guess i did not run into any Scripts for a few hours..
Title: Re: Service program update 7.0.1456 - Dead desktop
Post by: unfair.cece.it on July 04, 2012, 09:55:28 PM
Upgraded to 7.0.1456 today and yet again upon rebooting I could not do anything from the desktop after logging in.

After a bit of experimentation it would appear that stopping Zonealarm from loading at startup will allow things to work (it can then be started once everything is up and running) but this certainly was not the case prior to the past weeks Avast updates.

I have checked Zonealarm version and it appears to be the latest
ZoneAlarm Free Firewall version: 10.1.101.000
vsmon version: 10.1.101.000
Driver version: 10.1.101.000
ZoneAlarm Browser Security: 1.5.380.0
ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
ZoneAlarm ForceField Spyware Sites Database: 04.155

So I would suggest that Avast is still causing issues for me on my Windows XP Pro machines :(

im using
ZoneAlarm Free Firewall version: 10.2.064.000
Vsmon version: 10.2.064.000
Driver version: 10.2.064.000
Web Identity Protections version: 1.5.388.0

and is working .. 
Title: Re: Service program update 7.0.1456
Post by: markot on July 04, 2012, 10:17:30 PM
Hi

Yesterday evening I upgraded to Avast 7.0.1456 and Avast said to reboot to complete the installation, but I didn't reboot at that time. Everything was working fine and I shut the computer and went to bed. Today when I started the computer (Win 7 - 64 bit) and logged in, the computer froze on the Windows Welcome window, which it has never done before (the computer is 2 years old). I re-started the computer many times but the same problem happened every time. Then I did a system recovery and cancelled the last thing I did before the problem appeared, which was the Avast program update, and returned to 7.0.1426. Now everything is working fine again!

I have been using Avast many years and have always been satisfied with it. Now I don't know if I dare to make more Avast program updates. What do I do? Thanks a lot for your help.
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 04, 2012, 10:21:31 PM
Well

Maybe first mistake not to reboot to finish the installation

Second should be better to clean avast software and install full new version and reboot as it's mentioned.

So after this no problem, look around on this subject if someone have same pc configuration to check where's the problem if there's a pc problem or bad action on your pc.


Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 04, 2012, 10:22:04 PM
I just don't get it how Chrome is getting installed to all these users computers. I've done countless upgrades and not a single one has ever installed Chrome because:

a) you uncheck it on first installer screen (meaning it can't go "too fast" for you to uncheck it
b) after program updates are applied, you get the Chrome popup AFTER the update has been applied and computer restarted

There is some "catch" however, if you uncheck Chrome first and then change the installer/program language, Chrome will be ticked again.
But that is about it.
When you either update or fresh install avast, during the reboot, a window comes up saying you need to finish the process. At the bottom of that window are the Chrome options. The window does NOT disappear until you manually close it. It might go away after a certain amount of time if the update happens automatically when you are not at the computer. That's why it's better to leave only the database updates on automatic and get notifications about program updates. Come to think of it, on a fresh install , there is no reboot requested or needed but you still get the window to complete the installation and it does not close by itself. At least it never has for me.

Also, Avast has a kind of partnership with Google as far as the browser is concerned. The Safe Zone browser is a version of Chromium and unless you untick the option, Avast will use Chrome (if you have it installed) to open Avast pages like the account or main website. It will do this even if Chrome is not the default browser. I understand making a browser choice and not wanting one or the other but Chrome is no more evil or "dreaded" than Firefox. Between the two, I much prefer Chrome and it is the default browser on my XP machine since it's a lot faster than IE8. On this Win 7 machine, and the Vista one, IE9 is the default since it is just as fast , or faster in some cases, than Chrome and we both greatly prefer the interfaces of IE.
Title: Re: Service program update 7.0.1456
Post by: norel on July 04, 2012, 10:45:30 PM
Re: settings backup mentioned earlier. I did some tests and got some interesting results with the "Participate in the avast! community" setting. If it's disabled and you back up, then enable it and restore the settings, it doesn't go back to disabled. If you do everything in the reverse, i.e. backup settings with "Participate in the avast! community" enabled, then disable and restore, it restores to the enabled state. It did the same thing on Vista and XP and rebooting didn't make any difference. All other settings I tested worked as expected but I didn't test all of them.

I can't speak to the issue of the new installation changing some settings, but if it does, and you use backup and restore, probably best to double check settings anyway. :)
Title: Re: Service program update 7.0.1456
Post by: HA Nut on July 04, 2012, 10:49:16 PM
Upgraded Avast Pro to 1456 on 4 XP Pro SP 3 machines today. 2 by the GUI, 2 manually. All went ok, far better than 1451. I too had the Community participation newly checked when they finished upgrading and it wasn't checked before.

On the manual upgrades, the installer package does NOT have an upgrade button. It's either a Trial or it wants the license entered (which is odd seeing as how it's already installed, running and licensed!) Choosing Trial seems to work ok and after the reboot, the license is in place. Just seems off the wall to make the customer have to figure this out on their own. Just add an upgrade box!

After going through this, I feel it's worth reminding Avast management that this upgrade upheaval is not necessary. Take the time to test things before rolling them out. Anyone who thought 1451 was ready really needs to re-think their priorities. Schedule or customers??
Title: Re: Service program update 7.0.1456
Post by: GG1983 on July 04, 2012, 11:05:18 PM
I'm really disappointed. The release 7.0.1456 is VERY BAD, I suggest to all of you not to install it.
Since the update 2 days ago, my computer doesn't work fine:
-> sound service randomly disabled at compter start up.
-> sound program crashes when launching a sound (winamp, vlc, media player)
-> Avast is blocking several softwares to launch (notepad, calculator, Visual Studio, Opera, Firefox ...)
-> web pages are blocked and I get error messages (Firefox, Opera)
-> applications often crash (Visual Studio, opera, @trip PC, seldom Win7)

The only way to use the computer is to disable Avast !!!!! It's completely crazy, I need to disable it to go on the web. With Avast disabled, I get my PC working again, as fine as it did 2 days ago ...

Hopefully I don't pay for this SW, and I'm seriously thinking about switching to a competitor. I don't understand why Avast doesn't make a new release with a new product number but the previous content, it would satisfy the customers and let some time to correct the issues for next release.
Title: Re: Service program update 7.0.1456
Post by: bjac3 on July 04, 2012, 11:31:52 PM
to Markot :

I got the same problem. the NEW code tries to download some extra things from the Internet BEFORE anything else has started, including the zonealarm interface (ZATRAY). As it is a new version, ZA would like to ask permission, and cannot.   Deadlock/

I solved the problem by unplugging from my router BEFORE rebooting.  Without an internet connection, AVAST emergency update paused and let the system finish initialization. Once ZA was started, I replugged my router. AVAST update woke up, and ZA had a change to ask me if I allowed this NEW version to access internet
Title: Re: Service program update 7.0.1456
Post by: Vlk on July 04, 2012, 11:33:18 PM
I'm really disappointed. The release 7.0.1456 is VERY BAD, I suggest to all of you not to install it.
Since the update 2 days ago, my computer doesn't work fine:
-> sound service randomly disabled at compter start up.
-> sound program crashes when launching a sound (winamp, vlc, media player)
-> Avast is blocking several softwares to launch (notepad, calculator, Visual Studio, Opera, Firefox ...)
-> web pages are blocked and I get error messages (Firefox, Opera)
-> applications often crash (Visual Studio, opera, @trip PC, seldom Win7)

The only way to use the computer is to disable Avast !!!!! It's completely crazy, I need to disable it to go on the web. With Avast disabled, I get my PC working again, as fine as it did 2 days ago ...

Hopefully I don't pay for this SW, and I'm seriously thinking about switching to a competitor. I don't understand why Avast doesn't make a new release with a new product number but the previous content, it would satisfy the customers and let some time to correct the issues for next release.

GG1983, are you sure you really have build 1456?
Because:
- it was released only about 24 hours ago, while you said you already have it for two days
- you seem to be the only one reporting issues like this.

I'd recommend double-checking the version number and/or reinstalling the product.

Thanks
Vlk
Title: Re: Service program update 7.0.1456
Post by: hayte on July 04, 2012, 11:36:15 PM
I've also upgraded to 7.0.1456 and it has been nothing but trouble since.

My computer's sound cuts out only on certain programs (generally video players and my chat clients).
Programs will start to hang or freeze and once closed cannot be opened again (I receive a Windows error stating several different things each time this happens).
ctrl + alt + delete no longer functions (I will get a Windows error).
Once I get even one error message about being unable to open a program or use the task manager, I can no longer turn the computer off or restart conventionally (start > turn off computer > turn off computer/restart), it simply ceases to function and I must do a hard restart.
Avast is blocking my screen saver from activating when my computer goes idle (it attempts to sandbox it even when added to the sandbox exception list).

I'm using Windows XP 32bit. Please fix this.
Title: Re: Service program update 7.0.1456
Post by: GG1983 on July 04, 2012, 11:55:02 PM
Yes I'm sure of the version.
(http://img3.imageshack.us/img3/6711/20120704234853.png)

My problem started about 48 hours ago when Avast told me there was a new version of the program to install and I did the mistake to accept. 24 hours ago, I was already telling everybody around me to skip this update.

Same as hayte, Ctrl+Alt+Suppr doesn't work when it starts to freeze, my solution = hard switch off.

My config is Win 7 home french 32bit + Asus Eee PC.
Title: Re: Service program update 7.0.1456
Post by: igor on July 04, 2012, 11:59:56 PM
So you updated twice?
Because 1456 was not available 48 hours ago...

If the computer froze after the second update, before you restarted the machine, it's quite possible that the installation got somehow corrupted. I'd suggest to initiate a Repair from avast's control panel applet (via Programs and Features).
Title: Re: Service program update 7.0.1456
Post by: Vegeta100 on July 05, 2012, 12:57:49 AM
my firefox 13.1  doesnt open and alot of times is like blocking my internet access i think. what should i do. plz help??
  This might be a shot in the dark, but have you tried disabling the Sandbox?  I disabled it on my system ages ago because it kept trying to Sandbox some of my computer games and was causing problems with them.

i am new to avast but how do i disable sandbox?
Title: Re: Service program update 7.0.1456
Post by: norel on July 05, 2012, 01:30:08 AM
Why is it taking so long to update from the interface? I have dial-up but it's still taking way longer than ever before. It usually takes about 20-25 minutes to update the program but it's been sitting at Step 2/3 for over an hour with no movement on the progrees meter at all. It started out at 50% and that's where it's been for the last hour and ten minutes. No error messages.
Title: Re: Service program update 7.0.1456
Post by: cadremis on July 05, 2012, 01:33:18 AM
I love this new versión 7.0.1456 very light in my PC #1 and everything is working just fine!

Title: Re: Service program update 7.0.1456
Post by: kmk on July 05, 2012, 01:41:04 AM
Ever since I updated to the first release of 7.0.1456 several days ago, the only way I can check my email is with the Mail Shield disabled and the only way I can surf the web is with the Web Shield disabled. I have just installed the latest update of 7.0.1456 and the problem persists. This has never happened before with any Avast update. One exception was the time I updated and Avast started reporting almost everything on my computer as infected with a virus.
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 05, 2012, 02:57:00 AM
MS Outlook is still crashing. I've made a dump but I don't have enough signal/bandwidth to upload it.
I've tested three times. The plugin is crashing.
Problem is still here. Dump uploaded.
http://forum.avast.com/index.php?topic=100528
Title: Re: Service program update 7.0.1456
Post by: Gopher John on July 05, 2012, 03:13:35 AM
I love this new versión 7.0.1456 very light in my PC #1 and everything is working just fine!

+1
Title: Re: Service program update 7.0.1456
Post by: Karoshi on July 05, 2012, 03:34:44 AM
Same here, always fail to finish this update for days, why?
Title: Re: Service program update 7.0.1456
Post by: norel on July 05, 2012, 03:44:37 AM
I used my sister's wireless and got my laptop updated. I think my ISP was having problems. Just updated XP with dial-up without incident. Took about an hour. So far so good. :)

It did change a couple of my settings though. On Vista it enabled "Participate in avast! community" and "Enable reputation services" in Cloud Services. On XP it only enabled "Enable reputation services."
Title: Re: Service program update 7.0.1456
Post by: Rixuel on July 05, 2012, 04:37:42 AM
Version 7.0.1456 is better than 7.0.1451.
I dont see that insufficient ressource system error message anymore
Title: Re: Service program update 7.0.1456
Post by: noraaenots on July 05, 2012, 05:05:57 AM
...................... and Avast started reporting almost everything on my computer as infected with a virus.

Every time I access the net, it says something is infected. Maybe it's having a bad acid trip with v7.xx
Title: Re: Service program update 7.0.1456
Post by: Rompin Raider on July 05, 2012, 05:23:10 AM
I love this new versión 7.0.1456 very light in my PC #1 and everything is working just fine!
Same here...smooth install today and no problems! Thanks Avast!!!
Title: Re: Service program update 7.0.1456
Post by: garyk on July 05, 2012, 08:01:38 AM
Avast 7.0.1456 update occurred today on two of my Windows 7 machines, both experiencing issues with IE9 freezing and errors, uninstalled and did a clean install (with appropriate reboots), same problems continued.  IE9 Reset made a temporary improvement, probably by disabling the add-in, but now issues are back.  New problem just started, now Outlook 2007 errors when the program opens - "Outlook experienced a serious problem with the Avast! addin".  Uninstalling Avast.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 05, 2012, 08:23:57 AM
No problems here on any of the three machines. I do not have the IE WebRep plugin installed on any of them however and I don't use Outlook.
Title: Re: Service program update 7.0.1456
Post by: GEGEPING on July 05, 2012, 09:37:05 AM
Hi,

Well my principal laptop is an hold P4 1,7ghz with 1Go memory, 169go HDD, DVD DL burner with XP Pro SP2

I repair an hold Eeepc 900, installing XP PRO SP3 2go memory wit old Asus SSD. ::)

Same thing, it's working fine, no freeze, no decrease capacity of memory and screen problem. :P

All avast webrep installed on IE8 and Firefox, and i don't use outlook too. :D

This version is more stable than previous, no shut-down memory or screen bad effect. ;)

Maybe disable plugin, to avoid problem.

Need more fix for other OS than Xp which is the oldest os too... :)
Title: Re: Service program update 7.0.1456
Post by: mbailey on July 05, 2012, 09:38:46 AM
Outlook 2007 SP3 startup issue for me still.
Title: Re: Service program update 7.0.1456 - Dead desktop
Post by: Baz8755 on July 05, 2012, 09:45:35 AM
Upgraded to 7.0.1456 today and yet again upon rebooting I could not do anything from the desktop after logging in.

After a bit of experimentation it would appear that stopping Zonealarm from loading at startup will allow things to work (it can then be started once everything is up and running) but this certainly was not the case prior to the past weeks Avast updates.

I have checked Zonealarm version and it appears to be the latest
ZoneAlarm Free Firewall version: 10.1.101.000
vsmon version: 10.1.101.000
Driver version: 10.1.101.000
ZoneAlarm Browser Security: 1.5.380.0
ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
ZoneAlarm ForceField Spyware Sites Database: 04.155

So I would suggest that Avast is still causing issues for me on my Windows XP Pro machines :(

im using
ZoneAlarm Free Firewall version: 10.2.064.000
Vsmon version: 10.2.064.000
Driver version: 10.2.064.000
Web Identity Protections version: 1.5.388.0

and is working ..

My bad on that, I am not running latest ZoneAlarm and now I remember why. With the latest ZA, accidentally clicking on the A/V tab causes it to install it's own A/V without question. So I am not upgrading it until that issue is resolved. However you are correct, the latest Avast does happily co-exist with the latest ZA.

However prior to this weekends updates Avast was happily working with my current version of ZA.

Along with the email issues it introduces I think that I will have to stay on old versions of both applications for the time being.

Baz.
Title: Re: Service program update 7.0.1456
Post by: JuninhoSlo on July 05, 2012, 10:10:13 AM
Thank you for  Avast Free7.0.1456
Title: Re: Service program update 7.0.1456
Post by: Purgatory on July 05, 2012, 12:16:25 PM
Avast?  :) :) :) :)
I am amazed by the number of 'problems' that are attributed to Avast. Every conceivable problem is laid at the door of the Avast organisation, when really the cause can lie elsewhere.
As I have previously posted, I have a lot of experience of 'sorting out' PC's for people - and the configurations that some have made are beyond belief!
There may well be the occasional quirk - but why (on the other extreme) do people like me never have a problem - surely Im not the only one.
Agreed version 7 had it's starting problems - but these were quickly resolved. I wish people would remember that Avast is FREE.
If you have a problem, go and spend some money on one of the highly hyped AV's if you feel that will provide an answer to all your problems. I have a feeling that once the initial euphoria wears off, you will see just how good Avast really is.
It's Avast for me  :)
Thank you to all at Avast for a wonderful FREE AV program.
Title: Re: Service program update 7.0.1456
Post by: pikaczu on July 05, 2012, 01:19:54 PM
In Poland, it can not update avast 7 free
Title: Re: Service program update 7.0.1456
Post by: giannis321 on July 05, 2012, 01:29:15 PM
Installed Avast 1456 at 6 machines (4 win7 and 2 winXP computers).
Everything worked fine.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 05, 2012, 01:31:38 PM
In Poland, it can not update avast 7 free

Please start a New Topic of your own here http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0) (click the New topic button at the top of the page) as this would get lost in this large topic and will just confuse the topic and we will try to help.

There state why it won't update, what errors are displayed ?
Title: Re: Service program update 7.0.1456
Post by: pikaczu on July 05, 2012, 01:38:25 PM
updates all the time, but it is old version
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 05, 2012, 01:50:18 PM
Please do as suggested and start your own new topic and we will try and help you, it will just get lost in this topic.
Title: Re: Service program update 7.0.1456
Post by: Petrak on July 05, 2012, 04:54:23 PM
1451  >:(
1456 ;D

WebRep does not always
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 05, 2012, 06:05:37 PM
As has been stated before the webrep isn't necessarily Program related (so should be in its own new topic so it can be investigated), the webrep servers can be down so wouldn't work. Nor do you say what browser and version this is relates to.
Title: Re: Service program update 7.0.1456
Post by: AntiVirusASeT on July 05, 2012, 07:23:59 PM
updated avast free from v7.0.1451 to v7.0.1456, stable on windows 7 32 bit sp1.  ;)
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 05, 2012, 08:23:01 PM
 :D THE HANG IN FIREFOX 13.1, WHEN RUN UNDER WINDOWS 7 SP1 x64, OCCURS AS A CONFLICT WITH SHOCKWAVE FLASH PLUGIN VERSION 11.3.300.262 WHEN IT IS ENABLED. I DON'T KNOW IF IT OCCURS WITH OTHER VERSIONS OF FLASH - THIS IS THE ONLY ONE I'VE USED SINCE MIGRATING TO FIREFOX. I HAVE DISABLED IT AND RE-ENABLED BEHAVIORAL SHIELD - EVERYTHING WORKS NOW! CAN YOU PLEASE LOOK INTO WHAT MAY BE CAUSING THIS? (PERHAPS ONE MORE UPDATE TO .1457?).

(P.S. I AM RUNNING AVAST .1456 + FIREFOX 13.1 + FLASH PLUGIN 11.3.300.262 UNDER WINDOWS XP PROFESSIONAL SP3 ON MY LAPTOP.  THERE WAS NEVER A PROBLEM THERE, SO THIS CONFLICT IS PROBABLY RESTRICTED TO WINDOWS 7.)
Title: Re: Service program update 7.0.1456
Post by: RealmWarrior on July 05, 2012, 11:53:08 PM
Okay, I'm still somewhat new to this whole support forum, so if I need to just start a new topic, let me know. I updated to 1456 and after shutting down/starting up (only have it on when using), it let me log in but went to a black screen with only the pointer. Let it sit for a couple of minutes, restarted several times, no luck. Finally let it sit for as long as it wanted and it finally got through, but am afraid of it doing it again. However, with both this update and the last one (1426, I believe?), my computer's startup is quiet sluggish. First, it takes longer to finish bringing up the gadgets and things, and then after a few minutes of running will freeze for anywhere from 5-20 minutes before behaving itself. Haven't uninstalled it as I got the paid version and don't want to lose it, but would like to know if this is a known issue for avast! and if so, what to do about fixing it.
Also, even with all of the quirks, I will never switch to the other companies. I am quite happy overall. Keep up the good work!
Title: Re: Service program update 7.0.1456
Post by: moon-river on July 05, 2012, 11:56:45 PM
I too am having problems with Flash Player / You Tube videos (can't play them)....just froze Firefox, had to shut it down with Task Manager. Cause?

Avast .1456 + Firefox 13.1 + Flash Player 11.3.300.265 (test version) XP SP3 Home 
Title: Re: Service program update 7.0.1456
Post by: jadinolf on July 06, 2012, 01:40:14 AM
Version 7.0.1456 is better than 7.0.1451.
I dont see that insufficient ressource system error message anymore
Excellent here also.
Title: Re: Service program update 7.0.1456
Post by: Shaun985 on July 06, 2012, 06:38:37 AM
This is strange, has anyone noticed after 1456 with XP SP3 that their right click context menu for their desktop and start menu items become invisible?  Menu items only become visible if you mouse over them.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 06, 2012, 12:06:24 PM
No, see images, click to expand.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 06, 2012, 07:32:38 PM
:D THE HANG IN FIREFOX 13.1, WHEN RUN UNDER WINDOWS 7 SP1 x64, OCCURS AS A CONFLICT WITH SHOCKWAVE FLASH PLUGIN VERSION 11.3.300.262 WHEN IT IS ENABLED. I DON'T KNOW IF IT OCCURS WITH OTHER VERSIONS OF FLASH - THIS IS THE ONLY ONE I'VE USED SINCE MIGRATING TO FIREFOX. I HAVE DISABLED IT AND RE-ENABLED BEHAVIORAL SHIELD - EVERYTHING WORKS NOW! CAN YOU PLEASE LOOK INTO WHAT MAY BE CAUSING THIS? (PERHAPS ONE MORE UPDATE TO .1457?).

(P.S. I AM RUNNING AVAST .1456 + FIREFOX 13.1 + FLASH PLUGIN 11.3.300.262 UNDER WINDOWS XP PROFESSIONAL SP3 ON MY LAPTOP.  THERE WAS NEVER A PROBLEM THERE, SO THIS CONFLICT IS PROBABLY RESTRICTED TO WINDOWS 7.)

The only reason I registered is because of ts1sds's message. I'm experiencing the same problem. Build 1451 was a disaster, but build 1456 seemed to have solved the problem. Unfortunately, 1456 seems to be a disaster as well since it causes Firefox to hang. Normal websites are no problem, but when I try to visit a website with Flash content, Firefox hangs. Disabling avast solves the problem.

I'm working with:

avast! Free Antivirus 7.0.1456
Windows 7 Home Premium 64-bit SP1
Mozilla Firefox 13.0.1
Shockwave Flash Plugin 11.3.300.262


Users claiming "all is well" or "there are no problems", you are NOT helping. There IS a problem and avast! needs to fix this problem (please!).
Title: Re: Service program update 7.0.1456
Post by: Vlk on July 06, 2012, 08:01:52 PM
So... anyone having the problem with Flash in Firefox, can you please confirm that the problem goes away when you stop the Behavior Shield in avast?

Thanks
Vlk
Title: Corrupted Avast
Post by: Brandon_Cortright on July 06, 2012, 09:01:40 PM
Although i may be posting this in the wrong area i am in need of help.
A few months back i downloaded a free version of avast from Majorgeeks.com.
But a while ago it had an update that nearly crashed my laptop. But i was able to save it with a system restor, but in doing so it corrupted my avast so i can no longer use avast, nor uninstall it. I would love some help thnk you.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 06, 2012, 09:05:33 PM
Please start a New Topic of your own here http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0) (click the New topic button at the top of the page see image) as this is unrelated to the original subject and will just confuse the topic and we will try to help.

This will most likely need a clean reinstall and we can show you that easier when not buried in this large topic.
Title: Re: Service program update 7.0.1456
Post by: moon-river on July 06, 2012, 09:35:02 PM
"So... anyone having the problem with Flash in Firefox, can you please confirm that the problem goes away when you stop the Behavior Shield in avast?

Thanks
Vlk"

Definitely better without the Behavior Shield (managed to play the whole video), but still some intermittent non-responsiveness - also see a black video screen for some time before it starts playing, which is not usual. However, there have been/are recent/on-going issues with both Firefox and Flash (both new versions)?

Thanks for investigating.

XP Home/SP3
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 06, 2012, 10:09:53 PM
So... anyone having the problem with Flash in Firefox, can you please confirm that the problem goes away when you stop the Behavior Shield in avast?

Before, I disabled avast! completely (and that helped), so I'm reacting. Shutting down the Behavior Shield seems to solve the problem. I tested youtube.com and https://www.adobe.com/software/flash/about/ (https://www.adobe.com/software/flash/about/) and they didn't cause Fx to hang anymore.

Edit
: To be clear, we are talking about Mozilla Firefox 13.0.1 and the latest Shockwave Flash Plugin 11.3.300.262, which can be found at https://www.adobe.com/products/flashplayer/distribution3.html] (https://www.adobe.com/products/flashplayer/distribution3.html)

Windows
(Flash Player 11.3.300.262)


You can check which version you have at:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html)
or
https://www.adobe.com/software/flash/about/ (https://www.adobe.com/software/flash/about/)
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 06, 2012, 10:28:12 PM
This is strange, has anyone noticed after 1456 with XP SP3 that their right click context menu for their desktop and start menu items become invisible?  Menu items only become visible if you mouse over them.
No such problem here on XP.
Title: Re: Service program update 7.0.1456
Post by: moon-river on July 06, 2012, 10:40:49 PM
In addition I, like a number of others, am having sound problems with the new Flash and am currently using a test version. Adobe are still working on this issue.

I've lost my Screen Saver - it's now completely black?
Title: Re: Service program update 7.0.1456
Post by: ACTUAL on July 06, 2012, 11:07:22 PM
With the new PROGRAM update I am unable to launch Battlefield 3 through Origin. Once I disable all of the AVAST shields I can launch Battlefield 3 fine. This is the third issue in recent months that AVAST conflicted with Battlefield(Granted one of those issues was the Punkbuster false positive).

Just to note I have tried to exclude Battlefield and Origin(EA Games Steam clone) to no avail.
Title: Re: Service program update 7.0.1456
Post by: GG1983 on July 07, 2012, 12:38:50 AM
All my problems (sound, crash, freeze, no launch ...) with 4.0.1456 were solved by:
1- download uninstallation tool from Avast
2- download latest version of Avast installer
3- restart the computer in safe mode and run the uninstallation tool
4- restart the computer in normal mode and install the last version
5- restart the computer in normal mode and every program is running well
-> the auto update was done but seems it was not a good job. Stand alone installation was better.
Title: Re: Service program update 7.0.1456
Post by: Nesivos on July 07, 2012, 06:26:18 AM
:D THE HANG IN FIREFOX 13.1, WHEN RUN UNDER WINDOWS 7 SP1 x64, OCCURS AS A CONFLICT WITH SHOCKWAVE FLASH PLUGIN VERSION 11.3.300.262 WHEN IT IS ENABLED. I DON'T KNOW IF IT OCCURS WITH OTHER VERSIONS OF FLASH - THIS IS THE ONLY ONE I'VE USED SINCE MIGRATING TO FIREFOX. I HAVE DISABLED IT AND RE-ENABLED BEHAVIORAL SHIELD - EVERYTHING WORKS NOW! CAN YOU PLEASE LOOK INTO WHAT MAY BE CAUSING THIS? (PERHAPS ONE MORE UPDATE TO .1457?).

(P.S. I AM RUNNING AVAST .1456 + FIREFOX 13.1 + FLASH PLUGIN 11.3.300.262 UNDER WINDOWS XP PROFESSIONAL SP3 ON MY LAPTOP.  THERE WAS NEVER A PROBLEM THERE, SO THIS CONFLICT IS PROBABLY RESTRICTED TO WINDOWS 7.)

The only reason I registered is because of ts1sds's message. I'm experiencing the same problem. Build 1451 was a disaster, but build 1456 seemed to have solved the problem. Unfortunately, 1456 seems to be a disaster as well since it causes Firefox to hang. Normal websites are no problem, but when I try to visit a website with Flash content, Firefox hangs. Disabling avast solves the problem.

I'm working with:

avast! Free Antivirus 7.0.1456
Windows 7 Home Premium 64-bit SP1
Mozilla Firefox 13.0.1
Shockwave Flash Plugin 11.3.300.262


Users claiming "all is well" or "there are no problems", you are NOT helping. There IS a problem and avast! needs to fix this problem (please!).

avast! AIS 7.0.1456
Windows 8-RP x64
Mozilla Firefox 14.0b9
Shockwave Flash Plugin 11.3.300.262


No problems :)
Title: Re: Service program update 7.0.1456
Post by: Hillbilly on July 07, 2012, 07:36:40 AM
I'm so glad to have reinstalled Avast 7.0.1456! ACG was terrible! Did you know that duing an automated update AVG 2012 turns off and disables all shields so it can update? It's also a nightmare and won't uninstall. I had to manually erase each and every file from the hard drive and registry to get rid of it!

THis new version of Avast is running perfectly, and I really appreciate the work the dev team have done to get this fixed.  I said I would reinstall Avast once it was fixed, and I have. I honestly don't trust any other anitvirus software at all.    :D
Title: Re: Service program update 7.0.1456
Post by: Nawach on July 07, 2012, 09:00:37 AM
Hi  all,

Just updated to 1456 from 1426, through GUI, under Win XP Home SP3.

It's been a little over 30 min... and all is well on all fronts, it would seem.
(Besides, I can confirm that the Chrome opt-out does show on the avast's splashscreen after reboot.)

Many thanks, avast! Team, for your work!

(I  do feel however for all the Win 7 users who seem now to have all the hassle :-\. Good luck!)
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 07, 2012, 01:30:15 PM
All my problems (sound, crash, freeze, no launch ...) with 4.0.1456 were solved by:
1- download uninstallation tool from Avast
2- download latest version of Avast installer
3- restart the computer in safe mode and run the uninstallation tool
4- restart the computer in normal mode and install the last version
5- restart the computer in normal mode and every program is running well
-> the auto update was done but seems it was not a good job. Stand alone installation was better.

I tried that... several times. Doesn't solve my problem with Fx and Flash.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 07, 2012, 01:32:32 PM
avast! AIS 7.0.1456
Windows 8-RP x64
Mozilla Firefox 14.0b9
Shockwave Flash Plugin 11.3.300.262


No problems :)

Because you're not using the same software. Both ts1sds as myself are using:

avast! Free Antivirus 7.0.1456
Windows 7 Home Premium 64-bit SP1
Mozilla Firefox 13.0.1
Shockwave Flash Plugin 11.3.300.262


But based on your report I'd say Shockwave Flash Plugin 11.3.300.262 doesn't seem to be the culprit... :-?
Title: Re: Service program update 7.0.1456
Post by: Gopher John on July 07, 2012, 02:58:21 PM
avast! AIS 7.0.1456
Windows 8-RP x64
Mozilla Firefox 14.0b9
Shockwave Flash Plugin 11.3.300.262


No problems :)

Because you're not using the same software. Both ts1sds as myself are using:

avast! Free Antivirus 7.0.1456
Windows 7 Home Premium 64-bit SP1
Mozilla Firefox 13.0.1
Shockwave Flash Plugin 11.3.300.262


But based on your report I'd say Shockwave Flash Plugin 11.3.300.262 doesn't seem to be the culprit... :-?

Are either of you using RealPlayer plug-in in Firefox?  There is a conflict.  Also, the new Flash Protected Mode causes problems.  See http://kb.mozillazine.org/Flash (http://kb.mozillazine.org/Flash) and scroll down to "Flash Player 11.3 Protected Mode - Windows".  Start reading from there.  A lot of people are having problems with the newer releases of Flash and Firefox.
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 07, 2012, 03:10:03 PM
Excerpt from Nesivos:

     "avast! AIS 7.0.1456
     Windows 8-RP x64
     Mozilla Firefox 14.0b9
     Shockwave Flash Plugin 11.3.300.262

     No problems :)"

I don't know where you got Firefox 14.0b9, but I just searched their web site through and through, and the latest version I see available for download is 13.0.1.

I also don't know how you're running Windows 8 since it hasn't been released yet, unless in both cases you are part of some beta test groups.  How did you come by these versions?
Title: Re: Service program update 7.0.1456. AVAST UPDATE POPUP & SOUND ALERT WINDOWS XP
Post by: bobo1 on July 07, 2012, 03:26:17 PM
Avast still doing the same on virus updating green popup box & sounding VIRUS DATABASE HAS BEEN UPDATED. Twice in this version of avast. Will it be fixed on next update of beta or next full update?
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 07, 2012, 03:26:51 PM
@ ts1sds
It is firefox 14 beta 9, that is what the version number equates to.
Windows 8 has been available as a developer and consumer preview for some time now.
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 07, 2012, 03:29:37 PM
I'm so glad to have reinstalled Avast 7.0.1456! ACG was terrible! Did you know that duing an automated update AVG 2012 turns off and disables all shields so it can update? It's also a nightmare and won't uninstall. I had to manually erase each and every file from the hard drive and registry to get rid of it!     :D

There is a free product called "Revo Uninstaller" available at:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

This software is amazing at de-installing AND cleaning up other products that you want off your machine as completely as possible.
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 07, 2012, 03:34:51 PM
@ ts1sds
It is firefox 14 beta 9, that is what the version number equates to.
Windows 8 has been available as a developer and consumer preview for some time now.

@ David R
Thanks for the info - I actually didn't know.  Sounds interesting - I will look into this further.....
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 07, 2012, 03:35:24 PM
Revo isn't advisable for security applications, you are better off using the programs uninstall utility - see, http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/), this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 07, 2012, 03:37:05 PM
@ ts1sds
It is firefox 14 beta 9, that is what the version number equates to.
Windows 8 has been available as a developer and consumer preview for some time now.

@ Nesivos
Thanks for the info - I actually didn't know.  Sounds interesting - I will look into this further.....

I'm not Nesivos, just pointing you in the right direction of what they actually are.
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 07, 2012, 03:40:51 PM
Revo isn't advisable for security applications, you are better off using the programs uninstall utility - see, http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/), this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.

Hi again.... (sorry about the id mix-up)

I disagree!  I've used Revo to de-install avast, Online Armor, ZoneAlarm, AVG, and BitDefender.  All of them were removed cleanly and with no residual problems.  I have used it both under Windows XP and Windows 7.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 07, 2012, 03:43:13 PM
Disagree if you like, it is the other side of any view and we have seen many instances on the forums of it not doing the job properly. That way others can make up their own mind to use it or not.
Title: Re: Service program update 7.0.1456
Post by: Gopher John on July 07, 2012, 04:22:53 PM
Revo isn't advisable for security applications, you are better off using the programs uninstall utility - see, http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/), this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.

Hi again.... (sorry about the id mix-up)

I disagree!  I've used Revo to de-install avast, Online Armor, ZoneAlarm, AVG, and BitDefender.  All of them were removed cleanly and with no residual problems.  I have used it both under Windows XP and Windows 7.

Using Revo to uninstall security programs may be the reason you are posting about problems with Avast now.  Sorry, but Revo can't do the thorough job that the specific uninstaller that is provided by the individual program's publisher can.
Title: Re: Service program update 7.0.1456
Post by: CraigB on July 07, 2012, 04:33:46 PM
  Sorry, but Revo can't do the thorough job that the specific uninstaller that is provided by the individual program's publisher can.
+1 :)

Revo's also known to take a few extras with it on it's removal journey causing problems in other areas as well.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 07, 2012, 05:28:48 PM
  Sorry, but Revo can't do the thorough job that the specific uninstaller that is provided by the individual program's publisher can.
+1 :)

Revo's also known to take a few extras with it on it's removal journey causing problems in other areas as well.
Revo also removes shared 'dll files and the problem doesn't show up till you eventually run the other program that depends on
the shared .dll file Revo removed but, it's your computer so you keep using it. :)
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 07, 2012, 05:51:35 PM
Sorry guys, but the Revo stuff is OT here...!! ;)
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 07, 2012, 06:34:54 PM
Are either of you using RealPlayer plug-in in Firefox?  There is a conflict.  Also, the new Flash Protected Mode causes problems.  See http://kb.mozillazine.org/Flash (http://kb.mozillazine.org/Flash) and scroll down to "Flash Player 11.3 Protected Mode - Windows".  Start reading from there.  A lot of people are having problems with the newer releases of Flash and Firefox.

I've never ever installed RealPlayer plugin.

Tnx for the Protected Mode link, but it seems you missed something:

Disabling Protected Mode in Flash 11.3

Note: The Flash 11.3.300.262 plugin installer from this direct link apparently disables Protected Mode by default and requires adding ProtectedMode=1 to the Flash "mms.cfg" file to enable it.

Or do you want me to try Flash with the Protected Mode enabled?

Also, I tried avast! on a different system:

avast! Free Antivirus 7.0.1456
Windows Vista Home Premium 32-bit SP2
Mozilla Firefox 13.0.1
Shockwave Flash Plugin 11.3.300.262


and there were no problems with Fx and Flash...

Edit: Tried my mother's laptop today, it has the same configuration as my desktop:

avast! Free Antivirus 7.0.1456
Windows 7 Home Premium x64 SP1
Mozilla Firefox 13.0.1
Shockwave Flash Plugin 11.3.300.262


No problems there either...  ???
Title: Re: Service program update 7.0.1456
Post by: Gopher John on July 07, 2012, 07:06:46 PM
Did you use the Adobe Flash Uninstaller http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe (http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe) before updating Flash as recommended by Adobe?  Note that running this will uninstall Adobe Flash from your machine entirely, including Flash ActiveX for Internet Explorer, which is also the one that Avast uses.

No, I'm not suggesting that you enable Flash Protected Mode.  Check your Flash "mms.cfg" file and make sure that protected mode is truly disabled.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 07, 2012, 07:46:45 PM
I always use the Flash Uninstaller before I update Flash.  ;) (Will try it again once more and will also uninstall avast! with aswclear and make a clean install... again.)

I checked mms.cfg and it says:

AutoUpdateDisable=0
SilentAutoUpdateEnable=0


Adding

ProtectedMode=0

should not be necessary, because mozillaZine states 11.3.300.262 disables Protected Mode by default. I made an inquiry on the newsgroup mozilla.support.firefox and two posters reacted avast is not causing any problem. I'm almost ready to install Avira...   :(

Edit: Booted in Safe Mode, uninstalled avast (again), uninstalled Flash, reinstalled, rebooted several times in between. Nothing - besides disabling avast or shutting down the Behavior Shield - helps. I also tried disabling Online Armor Free, but that didn't help either. I don't know what to do anymore (instead of dumping avast and installing Avira instead).  :(
Title: Re: Service program update 7.0.1456
Post by: thug4real on July 08, 2012, 12:01:03 AM
I see that even this version was not solved the problem with avast web shield. You need to select scan traffic of well known browsers for make privatefirewall ask for rules to all processes that want to access the Internet, similar in case the firewall of windows 7 when you create a rule to block a process to access the Internet.
Title: Re: Service program update 7.0.1456
Post by: ozcar on July 08, 2012, 12:30:16 AM
WinXP SP3. Current version is 7.0.1426.

Avast has been nagging me to update for a few days - I have it set to not update automatically.

So, I tell it to update the program.
Is says something about retrieving information.
It then presents me with a choice of Essential Update or Try Internet Security - I select Essential Update.
It says: Step 1 of 3, and a "progress bar" appears briefly, and this is then replaced with a message saying: Total time: 7 s
I click OK and it tells me current version still 7.0.1426, and that version 7.0.1456 is available.
I try again, and it does the same thing (the exact number of seconds it takes varies a bit).

I downloaded avast_free_antivirus_setup.exe and tried to run that.
It puts up a window with a "rotating wheel" thing for a short time, and then throws up a message box saying: An error 0(00000000) has occurred. Last performed operation was: spawning.
Try again - same thing.

Now what?
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 08, 2012, 12:45:42 AM
WinXP SP3. Current version is 7.0.1426.
Avast has been nagging me to update for a few days - I have it set to not update automatically.
[...]
Now what?

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 08, 2012, 03:04:42 AM
I don't trust most program uninstallers.  Too many contain Trojan time bombs. 
Hope you trust on avast! uninstaller though and you're not referring to it ;)
Title: Re: Service program update 7.0.1456
Post by: ozcar on July 08, 2012, 05:00:38 AM
. . .
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Control Panel, Add or Remove Programs, avast! Free Antivirus, Change/Remove - did not appear to do anything (no error message, nothing...).

Following the rest of the instructions to uninstall, did seem to work.

However, all this  required rebooting multiple times, safe mode, re-registering the product, and then wasting time getting all the settings back to something reasonable for me. That is hardly an acceptable way to have to update.
Title: Re: Service program update 7.0.1456
Post by: jrace on July 08, 2012, 01:37:30 PM

Updated yesterday via GUI from .1451 to .1456 and everthing worked as advertised.

Opening "Outlook 2007" everytimes since, the following message with a "Fatal Error" pops up: see picture
I'v never seen that message with any avast! version inclusive beta before. If I do not deactivate the outlook plug in and continue by clicking "Nein" (No), "Outlook" opens normal showing avast! splash screen and avast! addin is installed and apparently working fine.
Any clue???   :o
Title: Re: Service program update 7.0.1456
Post by: TerraX on July 08, 2012, 01:53:12 PM
Hello jrace,

--> http://forum.avast.com/index.php?topic=100502.msg804553#msg804553
Title: Re: Service program update 7.0.1456
Post by: Holy-Terrorist on July 08, 2012, 09:11:45 PM
*=* Hi everyone, it a good idea to add a password in Avast antivirus, to remove Avast antivirus in computer, of the obligation to need a password to remove Avast antivirus, in my school haved McAfee antivirus and the problem is removable, is remplaced be Kaspersky antivirus, Kaspersky antivirus need a password to remove it!
*=* It a good idea to need possibly a password in Avast antivirus similar with Kaspersky antivirus to not remove Avast antivirus, locked be password?
I speak french and little english.
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 08, 2012, 09:47:01 PM
Sorry, not sure what you mean..??
But the possibility to set a password is already there. ;)
Title: Re: Service program update 7.0.1456
Post by: giogio on July 08, 2012, 09:51:29 PM
Hi all,
I wanted to point that the problem described here
http://forum.avast.com/index.php?topic=100429.msg802584#msg802584
 is not solved in the new version 7.0.1456

The button "run virtualized process" is not working from GUI
Title: Re: Service program update 7.0.1456
Post by: George Yves on July 08, 2012, 10:20:38 PM
I speak french and little english.
https://forum.avast.com/index.php?board=23.0
Title: Re: Service program update 7.0.1456
Post by: DrBB01 on July 08, 2012, 11:41:04 PM
I admit I have not read all 12 pages of comments; I have, however, had problems on two PCs with Firefox since updating to 7.0.1456, and troubleshooting them has been time-consuming. At this point, anyway, there appear to be a confluence of factors suggesting some combination of the latest versions of Avast, Firefox, Flash, and (possibly--at least for me) Online Armor are not working well together. Some things I have found out to date:

I hope someone finds this helpful. There are too many apps out there that are uncoordinated. When software development was less about how fast and more about how well, rival developers could better coordinate changes to their platforms (at least if they thought it was to their advantage   ;D ). With everyone now vying to turn out new version of stuff every few weeks or days almost, it's hard to troubleshoot problems other than to stay behind the pack and wait for the dust to clear. I guess the upside of a suite of apps is that development is likely to be more coordinated. The cost is to risk using suboptimal products designed for the "typical" user--whoever that is!
Title: Re: Service program update 7.0.1456
Post by: Bruce2 on July 09, 2012, 12:38:53 AM
I admit I have not read all 12 pages of comments; I have, however, had problems on two PCs with Firefox since updating to 7.0.1456, and troubleshooting them has been time-consuming. At this point, anyway, there appear to be a confluence of factors suggesting some combination of the latest versions of Avast, Firefox, Flash, and (possibly--at least for me) Online Armor are not working well together. Some things I have found out to date:
  • Failure to exclude Online Armor executable files in File Shield in the past was unnecessary; it is now. [I had already done it the other way around.]
  • Even the Flash Uninstaller does not always remove all Flash files. In Win 7, go to the directory, "C:\Windows\SysWOW64\Macromed\Flash" after running the uninstaller. The Flash directory should be gone or empty. If there are files in it, close any app that may be using Flash (e.g., browser, Secunia PSI) and delete them manually. On at least one PC, I could not install the new version of Flash until I did this.
  • Turning off the Behavioral Shield generally allows apparently normal browsing, though you reduce protection as a cost. So did shutting down Online Armor, but disabling a firewall doesn't seem like a good solution to bad browsing, does it?   ;)  [I did find, however, that turning off Online Armor completely, launching my browser, then reactivating OA seemed to work fine. Not so with Behavioral Shield.]  ???
  • After finally uninstalling and reinstalling Flash on one PC about two hours ago, Firefox seems stable, if a little slow to start. I want to reboot a few times and clean the registry and see what happens.
  • The other PC seems OK with Firefox, but another issue has arisen with Avast. When I click on "Show traffic history," I receive a message that Flash is not installed, despite the fact that it definitely is. In addition, Avast wants to download a file from its website (fl2.avast.exe), which is an old version of Flash (11.1.xxx). I will do some maintenance and reboot a couple of times to see if this issue goes away.

I hope someone finds this helpful. There are too many apps out there that are uncoordinated. When software development was less about how fast and more about how well, rival developers could better coordinate changes to their platforms (at least if they thought it was to their advantage   ;D ). With everyone now vying to turn out new version of stuff every few weeks or days almost, it's hard to troubleshoot problems other than to stay behind the pack and wait for the dust to clear. I guess the upside of a suite of apps is that development is likely to be more coordinated. The cost is to risk using suboptimal products designed for the "typical" user--whoever that is!
....Forget FF and start using Chrome like everyone else is to reduce problems. Start using Comodo FW and Def+ instead of OA and only use the Web and Script Filters. The rest are over kill and just slow you down..lol
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 09, 2012, 12:42:35 AM
What you do on your own system is your business, but this advice could put other users systems at risk and that isn't acceptable on the official support forums.
Title: Re: Service program update 7.0.1456
Post by: swenholmberg on July 09, 2012, 12:52:26 AM
laptop running win 7 x64.  upgraded from 7.0.1426 to 7.0.1456 and lost all display.  friend uninstalled .1456 and reinstalled old version and laptop runs fine.  Of course I keep getting the update popup wanting me to install .1456 ?  How can I supress the update popup until the next update that might be more agreeable with my computer
Title: Re: Service program update 7.0.1456
Post by: speckledbird on July 09, 2012, 01:26:44 AM
I did a clean install on 2 of my computers and all went well.  I now have to do my mom's and then we will all be set.
2 computers,  Win XP, sp3. , 32 bit
mom's computer is Win XP, sp3, 64 bit
Hoping the clean install on the 64 bit computer will be successful too.  I think all will be fine.

To me it is just best to start with a clean install and avoid problems. 
Thank you Avast team.  You are very much appreciated.  Your antivirus has proteced me and my mom's computers.
Title: Re: Service program update 7.0.1456
Post by: Arizona on July 09, 2012, 01:50:29 AM
Good luck.
Title: Re: Service program update 7.0.1456
Post by: Jesant13 on July 09, 2012, 04:25:19 AM
I did not know that there was a program update for the copy of avast! Free Antivirus that I have installed on my computer until today, when I came to the forum for the first time in a while and saw this topic. I checked my copy of avast! Free Antivirus to see if it was reporting that a new version was available, and it was.

Since I have a rule not to manually update the antivirus and firewall programs I use (with certain exceptions) I waited for avast! Free Antivirus to let me know of the program update. What I think is ironic is that it did so today, some time after I looked at this topic.

I didn't click on the notification that popped up in time and it went away (which was my fault as I waited some time as I was doing something else.) So, I double-clicked on avast! Free Antivirus' icon in the Notification Area and was provided with a way to update without clicking more than once. The program began downloading and installing the update files, and once that finished I was prompted to restart. After closing some programs, I allowed avast! Free Antivirus to do so, and it restarted my computer.

After my computer restarted and I logged in, a message appeared telling me some of the new things in the release. I waited some, as I have another rule to wait until the hard disc drive activity light is not fully or near fully illuminated. I then manually synchronized my computer's clock to an Internet time server.

After that, the message was still there. I unchecked one of the boxes so Google Chrome would not be installed and clicked on the button to move forward. The message disappeared and avast! Free Antivirus' icon appeared in the Notification Area. I double-clicked on the icon, and looked around some. The program had already checked for updates (there were none) and was reporting that the latest version was installed. I did not restart my computer to see if the message would come up again because I trust it won't.

I have not noticed any decrease or increase in performance so I am satisfied with the release and don't have any complaints. I appreciate the work that went into this release.
Title: Re: Service program update 7.0.1456
Post by: skyguy on July 09, 2012, 05:26:28 AM
Update to 7.0.1456 crashes Outlook 2010 when I use the reading pane.  I had no problems before this version.  The reading pane itself is OK until I receive new mail, then Outlook immediately crashes.  No crash witht the reading pane turned off.  When it crashes. Outlook restarts but with the reading pane closed and my favorites list messed up. 

I did a system restore to a few days ago to before the 7.0.1456 update.  Avast wouldn't run at all after the system restore.  I uninstalled and installed version 6.  Everything was fine including the Outlook reading pane.  Then I updated to 7.0.1456 and the problem immediately recurred.

Avast has some work to do here.  Meanwhile I'm restoring back to version 6 and will wait for a fix.
Title: Re: Service program update 7.0.1456
Post by: purplesaxark on July 09, 2012, 07:34:23 AM
where do I download the dern program? This is rediculous having to SEARCH for it!
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 09, 2012, 07:38:14 AM
where do I download the dern program? This is rediculous having to SEARCH for it!

avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Title: Re: Service program update 7.0.1456
Post by: Zen11t on July 09, 2012, 12:57:38 PM
Hi all,
I wanted to point that the problem described here
http://forum.avast.com/index.php?topic=100429.msg802584#msg802584
 is not solved in the new version 7.0.1456

The button "run virtualized process" is not working from GUI


Yes, I tested it IS v7.1456 too, it's not working. When you choose the file and click to the ok button nothing happen.
Title: Re: Service program update 7.0.1456
Post by: [anton] on July 09, 2012, 04:09:50 PM
First off, since it's my first post I can't but express my gratitude to the AVAST team for their great work. I've been using avast since 4th version and I noticed a huge progress made with the latest releases of the program.

Now, to the point. I updated (using uninstall tool) avast on my PC with XP SP3  installed 2 days ago. Everything seems to work fine except for a tiny issue: the script shield doesn't work when I surf the web using  either Firefox or Opera, while being active with IE.

Does anybody know how to fix it?
Title: Re: Service program update 7.0.1456
Post by: innkeeper9 on July 09, 2012, 04:28:40 PM
I have no idea if this is the right place to post this. I have had to actually uninstall Avast to get my computer back working. When I turned the computer on this morning I had a notification of an Avast Emergency Update v 7.0.1456.418 so I clicked the button. I use Avast Free. It began installing and I got no options from that point. It installed a bunch of google stuff [never did get any screen asking if I wanted it.] Once installed it said it needed to restart my computer, I clicked yes and the problems began. The system restarted put the logon screen up and I clicked OK but then it gave me a black screen, nothing loading. I waited but nothing happened after 5 minutes, I had to power down with the power button. Suffice it to say, that the update was 5:30a.m. my time [California] and I have just now finally got to the forum.

After multiple restarts, all of which would finally load Windows and the avast icon in the tray, it would not load my sound icon in the tray, nor my ZoneAlarm, nor would it let me do anything once I finally got to that point. If I clicked on IE to go to the web [trying to get here and find out if there were issues] all I got was the hourglass and had to go to task manager to restart. If I opened and then closed Task Manager my Start bar would disappear, which of course meant I couldn't get anywhere. Finally, after multiple tries, and getting the same problems - I could get to nothing on my computer after I did get it started, no matter what I clicked, if it wasn't on the desktop, all I would get was the hourglass.  Ultimately, I finally remembered something about safe mode and finally hit the right key F8 and got to it. At that point I removed Avast and now everything works fine. Of course, I have no protection.

I'm sorry if this is long, and if I haven't given you the information you need. I'm not a computer beginner, but I'm not real knowledgeable either. Is it absolutely necessary to have that beta thing that this update is because if it won't let me use the computer, I'll sure never get a virus, but that would only be because I'm not on the web anymore :)

I have WinXP Pro SP3. My only antivirus is [was] avast. I also have zonealarm free 10.1.101.000

I appreciate any help.

Ruth
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 09, 2012, 07:52:07 PM
innkeeper9, sometimes the firewall and the antivirus have their issues with the other.
Maybe you can uninstall ZA, boot, repair avast! installation (Control Panel), reinstall ZA to test.
Title: Re: Service program update 7.0.1456
Post by: jrace on July 09, 2012, 08:36:35 PM
Hello jrace,

--> http://forum.avast.com/index.php?topic=100502.msg804553#msg804553

Hi TerraX,

thanks for the helpful link, I didn't see it up to now!  :)
Title: Re: Service program update 7.0.1456
Post by: Jerry Clancy on July 09, 2012, 09:14:39 PM
This cycle has repeated numerous times. Avast warns me to update. The updating screen says Currnet version: 7.0.1456. It starts to download multiple files and crashes with an AV downloading vps_32-846-845.vpx with the attached error message. Repeated attempts, even across reboots and with nothing else running result in similar screens loading the same module, just with different addresses.

If I can't resolve this very soon, I'm headed to another virus checker.

XP Pro

4:46 pm ET

I have since registered again (didn't have my old one) and downloaded a new .1456. It crashed installing with an AV but then said installed OK. On reboot I got a "avast! WebRep crashed". WebRep is now OFF for all browsers (I set this). At least the Upgrade warnings have stopped but I just think this version of avast has some real problems. At the moment it MAY be running OK. Can't be sure.

I've had problems with Avast over the past several months, one time having it cause the Blue Screen of Death. Removing avast in Safe Mode solved the boot issue. Reinstalled later.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 09, 2012, 09:19:18 PM
innkeeper9, sometimes the firewall and the antivirus have their issues with the other.
Maybe you can uninstall ZA, boot, repair avast! installation (Control Panel), reinstall ZA to test.
Or maybe putting ZA into the learning mode during the Avast installation would work. Then any necessary rules for avast would be automatically created during the installation and reboot.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 09, 2012, 09:29:45 PM
I admit I have not read all 12 pages of comments; I have, however, had problems on two PCs with Firefox since updating to 7.0.1456, and troubleshooting them has been time-consuming. At this point, anyway, there appear to be a confluence of factors suggesting some combination of the latest versions of Avast, Firefox, Flash, and (possibly--at least for me) Online Armor are not working well together. Some things I have found out to date:

Tnx for the effort, but it didn't help me. I'm working with OA Free 5.5.0.1616 and avast .1456 keeps freezing Fx 13.0.1. I must have tried just about everything. Installed and uninstalled avast a dozen times. Nothing helps.

I've read the advice given in http://forum.avast.com/index.php?topic=100851.msg806377#msg806377 (http://forum.avast.com/index.php?topic=100851.msg806377#msg806377), but it doesn't help me...  :( I've downgraded to .1426. I can either uninstall avast completely (and switch to an alternative, Avira for instance), install .1456 and disable the Behavior Shield or hope that a new version of avast will solve the problem. I've got the feeling the people of avast aren't taking these problems seriously. After all, a majority of users state they have no problem with this new version.
Title: Re: Service program update 7.0.1456
Post by: srprasad on July 09, 2012, 10:29:23 PM
After installing updating the latest version my System started to take much much longer to load the browsers and sometimes used to hang during the Startup when this happend few times I started checking out and observed it was due to Avast immediately uninstalled and installed AVG.

So even iam waiting for the next version of Avast to fix those issues
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 09, 2012, 10:29:56 PM
I admit I have not read all 12 pages of comments; I have, however, had problems on two PCs with Firefox since updating to 7.0.1456, and troubleshooting them has been time-consuming. At this point, anyway, there appear to be a confluence of factors suggesting some combination of the latest versions of Avast, Firefox, Flash, and (possibly--at least for me) Online Armor are not working well together. Some things I have found out to date:

Tnx for the effort, but it didn't help me. I'm working with OA Free 5.5.0.1616 and avast .1456 keeps freezing Fx 13.0.1. I must have tried just about everything. Installed and uninstalled avast a dozen times. Nothing helps.

I've read the advice given in http://forum.avast.com/index.php?topic=100851.msg806377#msg806377 (http://forum.avast.com/index.php?topic=100851.msg806377#msg806377), but it doesn't help me...  :( I've downgraded to .1426. I can either uninstall avast completely (and switch to an alternative, Avira for instance), install .1456 and disable the Behavior Shield or hope that a new version of avast will solve the problem. I've got the feeling the people of avast aren't taking these problems seriously. After all, a majority of users state they have no problem with this new version.
You need to go into OA and remove the rules set up for avast!   then reboot and let it find avast! again and allow avast!.
Title: Re: Service program update 7.0.1456
Post by: dwechs on July 10, 2012, 01:23:00 AM
Last night I updated free Avast to version 7.0.1456. This morning, I cannot run IE7, Chrome, or MS-Outlook, except in safe mode. However, I can run normally, an old Mozilla browser I used for school. I can also run Skype. And, I can access websites from my older machine with IE6, which does not have 7.0.1456. So, while I can't be sure, the new Avast version is suspect.
Title: Re: Service program update 7.0.1456
Post by: Thwarter on July 10, 2012, 04:27:20 AM
Someone else posted this same WebRep error with IE that I'm having but I haven't seen a solution.

IE 9 keeps complaining of the following error (starting with 1451 and continues in 1456).

Problem signature:
  Problem Event Name:   BEX
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16446
  Application Timestamp:   4fb57c8f
  Fault Module Name:   aswWebRepIE.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31b8b
  Exception Offset:   0004d9fb
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   79a3
  Additional Information 2:   79a3341acaaf7e47041f0edd7b5e9467
  Additional Information 3:   8663
  Additional Information 4:   86633880258374ad9d4df993b11a719c

And there are TWO entries in the add-ons for WebRep.  Are there supposed to be two?

Tips for a fix?  I tried uninstalling Avast and reinstalling but no joy, still get the WebRep error in IE.
Title: Re: Service program update 7.0.1456
Post by: FLABirder on July 10, 2012, 06:47:35 AM
I uninstalled Avast & now my system is running fine. AdAware has antivirus built in now, so I may stick with it unless someone can tell me how to go back to Avast 6. I wish I had never installed Avast 7. It's a piece of junk. Avast used to be a very good program but the newest version including the update are worthless if you're using XP SP 3.
Title: Re: Service program update 7.0.1456
Post by: ChasWm on July 10, 2012, 07:16:29 AM
Hi,

we've just released service program update of avast! Free AV / Pro AV / Internet Security (7.0.1456)

This release includes fixes of problems you reported to us:
* Fixed memory leak in aswMon2 driver
* Fixed problem with random opening of the SafeZone
* Fixed SSL connection issues with SMTP
* Fixed blocking of Internet access
* Fixed missing "Additional protection" tab
* Fixed crashes in Outlook
* Fixed some BSODs

Sorry for any inconvenience with previous version.

thanks,
Pavel

I received a notice for this update; cannot access internet from Outlook email and it crashes Outlook.  How is this "fixed"?
Title: Re: Service program update 7.0.1456
Post by: innkeeper9 on July 10, 2012, 07:21:58 AM
innkeeper9, sometimes the firewall and the antivirus have their issues with the other.
Maybe you can uninstall ZA, boot, repair avast! installation (Control Panel), reinstall ZA to test.

I have downloaded the program from the forum link here, turned off ZA and installed Avast, then rebooted. ZA loaded, Avast loaded and my sound icon loaded in the task bar. ZA began asking me if I wanted AvastEmUpdate to access the internet. I said no, that is the thing I had problems with before. But it kept asking over and over one right after the other, so I set it to not allow access for that.
After I blocked that, I  then made sure all the other things like AvastUI.exe, AvastSvc.exe, and avastSetup.exe are allowed automatic access. I have had no more problems. That EmUpdate part of it is the one that when I told it to install, installed all the google stuff without asking me if I wanted them. Anyway, just wanted to say that everything seems to be fine now. I keep checking the update info in avast to see if it is accessing and it seems to be working just fine, shows the last update attempt. I'm assuming, though I shouldn't, that if there is no update it just shows the attempt. It shows the last update at 12 something this afternoon.

Anyway, just wanted to thank you for the suggestion about turning off ZA and then installing Avast and rebooting. That seemed to do the trick. Thanks much!
Title: Re: Service program update 7.0.1456
Post by: rella on July 10, 2012, 09:32:28 AM
HELP!  in the middle of a busy work day stupidly upgraded avast to 7.0.1456.  Now have no internet explorer, all microsoft programs get stuck including help / support.  Tried to uninstall avast but that also doesnt work.  have spent 4 hours trying to get something to work to no avail.  With no emails, internet or microsoft stuff working - getting no work done at all.  What do I try next?  Had to go elsewhere to use another computer to post this.  >:(   >:(    >:(

rella.
Title: Re: Service program update 7.0.1456
Post by: NON on July 10, 2012, 09:37:26 AM
HELP!  in the middle of a busy work day stupidly upgraded avast to 7.0.1456.  Now have no internet explorer, all microsoft programs get stuck including help / support.  Tried to uninstall avast but that also doesnt work.  have spent 4 hours trying to get something to work to no avail.  With no emails, internet or microsoft stuff working - getting no work done at all.  What do I try next?  Had to go elsewhere to use another computer to post this.  >:(   >:(    >:(

rella.
Try avast! Uninstall Utility. You can download it from here:
http://www.avast.com/uninstall-utility

And, please start a new topic if you could not solve your problem. This thread is already too long.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 10, 2012, 11:46:11 AM
Last night I updated free Avast to version 7.0.1456. This morning, I cannot run IE7, Chrome, or MS-Outlook, except in safe mode. However, I can run normally, an old Mozilla browser I used for school. I can also run Skype. And, I can access websites from my older machine with IE6, which does not have 7.0.1456. So, while I can't be sure, the new Avast version is suspect.

This isn't uncommon in a program update as changed components (avastSvc.exe) may be blocked by your firewall.

It would be best to continue this in a new topic of your own (http://forum.avast.com/index.php?board=2.0 'new topic' button) as it is likely to get buried in this huge topic and make it even more confused than it already is. Answer the questions in the new topic and we will try and help.
Title: Re: Service program update 7.0.1456
Post by: SafeSurf on July 10, 2012, 12:07:40 PM
@ Cyberpunk,

I'm familiar with both OA and Avast since I posted that link.  What I suggest you do is keep the clean (fresh) copy of Avast on your machine (not an upgrade), and uninstall and do a clean install of OA (go into OA and uninstall using their uninstaller tool).  OA requires 2 reboots.  The first boot automatically goes into Learning Mode.  On the second reboot and when you start using it in your preferred browser with Avast, keep it in Learning Mode for a few minutes.  You may get a few popups if you are in Advanced Mode (less if in Standard Mode), but this may resolve your problem.

After you do this, go back into OA, untick Programs and Autoruns and make sure everything is in green and not yellow or red.  If they are not in green, right click it to change it to "Allow" or "Trusted."  Then you can "Hide" to minimize parts of OA.

Let me know if you have any questions.  Thank you.
Title: Re: Service program update 7.0.1456 did not fix MS Outlook crashes
Post by: zeihgr on July 10, 2012, 04:36:41 PM
Yesterday I updated free Avast to version 7.0.1456. Previously I had to disable the avast add-in for MS Outlook to work properly because the avast outlook addin was causing the program to freeze up.  Since the update the advast forum indicates that the issue has been resolved.  [/size]
Hi,

we've just released service program update of avast! Free AV / Pro AV / Internet Security (7.0.1456)

This release includes fixes of problems you reported to us:
* Fixed memory leak in aswMon2 driver
* Fixed problem with random opening of the SafeZone
* Fixed SSL connection issues with SMTP
* Fixed blocking of Internet access
* Fixed missing "Additional protection" tab
* Fixed crashes in Outlook
* Fixed some BSODs

Sorry for any inconvenience with previous version.

thanks,
Pavel

How is this "fixed"?
MS Outlook is still crashing and shuts down.  The recovery message is related to the avast add-in program.

Comupter Setup - Win 7 with MS Office 2007 Ultimate.
Title: Re: Service program update 7.0.1456 did not fix MS Outlook crashes
Post by: Asyn on July 10, 2012, 05:13:51 PM
Yesterday I updated free Avast to version 7.0.1456. Previously I had to disable the avast add-in for MS Outlook to work properly because the avast outlook addin was causing the program to freeze up.

Read here: http://forum.avast.com/index.php?msg=804553
Title: Re: Service program update 7.0.1456
Post by: Orange123 on July 10, 2012, 06:11:28 PM
:D THE HANG IN FIREFOX 13.1, WHEN RUN UNDER WINDOWS 7 SP1 x64, OCCURS AS A CONFLICT WITH SHOCKWAVE FLASH PLUGIN VERSION 11.3.300.262 WHEN IT IS ENABLED. I DON'T KNOW IF IT OCCURS WITH OTHER VERSIONS OF FLASH - THIS IS THE ONLY ONE I'VE USED SINCE MIGRATING TO FIREFOX. I HAVE DISABLED IT AND RE-ENABLED BEHAVIORAL SHIELD - EVERYTHING WORKS NOW! CAN YOU PLEASE LOOK INTO WHAT MAY BE CAUSING THIS? (PERHAPS ONE MORE UPDATE TO .1457?).

(P.S. I AM RUNNING AVAST .1456 + FIREFOX 13.1 + FLASH PLUGIN 11.3.300.262 UNDER WINDOWS XP PROFESSIONAL SP3 ON MY LAPTOP.  THERE WAS NEVER A PROBLEM THERE, SO THIS CONFLICT IS PROBABLY RESTRICTED TO WINDOWS 7.)

I'm having the exact same problem with this new update 7.0.1456. I am also running the exact same progam versions. Runing Windows 7 64bit SP1, Flash Plugin 11.3.300.262, Firefox 13.1.

I don't have any problems with Opera or IE9. Firefox 13.1 works browsing normal pages but any page using flash and the browser hangs making me use task manager to end the process.

Before I came across this post I did a clean reinstall of Avast and also a clean install of Flash neither resolved the issue.

So... anyone having the problem with Flash in Firefox, can you please confirm that the problem goes away when you stop the Behavior Shield in avast?

Thanks
Vlk

I can confirm also disabling Behaviour Shield fixes the problem.

Is there a way to downgrade or download to the avast version before this update?
Title: Re: Service program update 7.0.1456
Post by: RadiateLove on July 10, 2012, 07:18:16 PM
I want to report a potential problem with the new aVast Basic version used with Windows XP (I have 32-bit Media Center ver., SP 3, build 2600 - I'm fairly certain all is as up-to-date as possible). I didn't check here after a bit of a "nightmare" with the version right before this new one, but I believe the previous version wreaked some havoc on my computer since most everything returned to normal after your newest update. But the potential aVast-related problem I'm now experiencing has to do with an external USB hard drive (HD) I use everyday. Either yesterday or day before, I plugged it in as usual & Windows generated the error "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." This has never happened before & I didn't feel the problem was with the HD. I disabled aVast's shields temporarily & plugged the HD in again. The HD was recognized but erroneously indicated the USB port to be a slow one (1.0 vs. 2.0, I assume). I tried the other two 2.0 USB ports on this computer & one seemed to work as intended, but the one I normally use for this drive is working as described above or may suddenly seem to work normally. The other 2.0 still generates the error mentioned above. I would like to rule out possible causes BEFORE considering a problem with the HD itself. If any other Windows XP user has had similar problems crop up in the last week or so, please post here. Thanks. [If aVast personnel need more info about my particular system, I'll provide it ASAP - there's so many details, I just didn't know what all you'd need & I didn't see a minimum guideline posted - please forgive if there is one & I didn't see it.]
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 10, 2012, 07:22:28 PM
If any other Windows XP user has had similar problems crop up in the last week or so, please post here. Thanks.

No problems here.
Title: Re: Service program update 7.0.1456
Post by: RadiateLove on July 10, 2012, 07:32:11 PM
Thanks for the feedback, Asyn.
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 10, 2012, 07:38:16 PM
Thanks for the feedback, Asyn.

NP, but if you need more input/feedback/support I suggest to open a new topic. ;)
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 10, 2012, 09:12:15 PM
You need to go into OA and remove the rules set up for avast!   then reboot and let it find avast! again and allow avast!.

Tnx for the tip, bob3160, but I cant find any avast entries (rules) in the Program menu. Probably because I've setup a rule (Options > Exclusions) to exclude

C:\Program Files\AVAST Software

Should I try without this rule?
Title: Re: Service program update 7.0.1456
Post by: ACTUAL on July 10, 2012, 09:14:55 PM
After Avast 7.0.1456 update I can not launch Battlefield 3 from Electronic Arts Origin(Their version of steam).


This is now the 3rd time AVAST is interfering with Battlefield/Origin(I am including the recent Punkbuster issue). Long time AVAST user and have not had any issues in the past. I have posted this twice before, but I was hoping to hear of a new beta or update.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 10, 2012, 09:22:14 PM
After Avast 7.0.1456 update I can not launch Battlefield 3 from Electronic Arts Origin(Their version of steam).

  • This is not a AVAST firewall conflict.
  • Problem happens only when AVAST shields are enabled, when shields are disabled Battlefield and Origin function properly.
  • Problem only occurred after the recent update
  • No matter what I exude, the problem persists. I I forget to disable the shields before attempting to play I have to hard restart my system.
  • Other people in the BF3 forums are reporting this issue, some have not figured out it is related to the recent AVAST update.

This is now the 3rd time AVAST is interfering with Battlefield/Origin(I am including the recent Punkbuster issue). Long time AVAST user and have not had any issues in the past. I have posted this twice before, but I was hoping to hear of a new beta or update.
Try setting origin.exe to run as an administrator in the compatibility settings.. I had to do that to get it to launch the game I have in Origin.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 10, 2012, 10:17:15 PM
@ Cyberpunk,

I'm familiar with both OA and Avast since I posted that link.  What I suggest you do is keep the clean (fresh) copy of Avast on your machine (not an upgrade), and uninstall and do a clean install of OA (go into OA and uninstall using their uninstaller tool).  OA requires 2 reboots.  The first boot automatically goes into Learning Mode.  On the second reboot and when you start using it in your preferred browser with Avast, keep it in Learning Mode for a few minutes.  You may get a few popups if you are in Advanced Mode (less if in Standard Mode), but this may resolve your problem.

After you do this, go back into OA, untick Programs and Autoruns and make sure everything is in green and not yellow or red.  If they are not in green, right click it to change it to "Allow" or "Trusted."  Then you can "Hide" to minimize parts of OA.

Let me know if you have any questions.  Thank you.

I think I'm going to cry... it didn't work.  :(  :-[ :-\

I booted in Safe Mode, used aswclear.exe to uninstall, booted in Safe Mode, uninstalled AO Free (no uninstall tool in Free version), booted in Normal Mode, installed .1456 and rebooted. I was curious so I tried Fx and Flash before reinstalling AO Free. There was no problem. Unfortunately, reinstalling AO Free made the problem go back. Perhaps I should replace AO Free with Privatefirewall. OR dump avast. I can live with the Chrome option, but I do not like the other ads, the fact that you have to confirm Free avast several times and the fact that the welcome message appeared even though I left it unchecked. (After rebooting, this "feature" was checked.)

Anyway, tnx for trying to help...
Title: Re: Service program update 7.0.1456
Post by: elstaci on July 11, 2012, 01:34:13 AM
 ??? I thought my Thunderbird was the problem when it kept asking for my password every time I connected. Since Upgrading, Thunderbird is working great. But I have one complaint. The new version, at least on my computer, just about every website I go including Avast, I get a Malware Warning in firefox.exe. It seems to see URL:MAL . Has anyone had the same problem?

Update: After Firefox updated from version 13 to Version 14 Avast is working normally again. It isn't seeing web infected pages all the time.
Title: Re: Service program update 7.0.1456
Post by: AndyMPCS on July 11, 2012, 02:22:28 AM
There are major issues with this latest update! And possibly recent previous updates.  I work as a computer engineer and have experienced serious bizarre behaviour from several PC's after these recent updates.  After reading some of these posts it's apparent that others are having similar problems but not everyone.  I'm currently working on a Vista 32-bit machine, all in good shape untill the latest version of Avast goes on.  Remove Avast, everything working again.  The machine is clean and virus free.  I have restored it to a date when everything was working fine, everything works fine again untill avast updates.  I have even tried above steps again, then uninstalled avast, then used the cleaner utility in safe-mode, the ran a reg cleaner and deleted all avast folders etc. and then re-installed the new avast and same again, computer freezing, certain programs not opening/running, no internet, PC not shutting down properly etc etc.. PC un-usable basically!  Now tonight I discovered that the windows firewall was treating my network connection as 'Public' (stricter firewall settings) instead of 'Private' so I switched it to 'Private' (whilst in 'safe-mode with networking') and also disabled the firewall.  Then re-booted again in normal mode and everything works fine again...that is untill the windows firewall is re-enabled and the PC is re-booted again!  What is going on Avast!!  PLEASE FIX ASAP!!!
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 11, 2012, 02:47:32 AM
AndyMPCS, the behavior of your computer seems to be related to a conflict with other security program, most probably a firewall/HIPS one or an old antivirus bad uninstalled.
Title: Re: Service program update 7.0.1456
Post by: AndyMPCS on July 11, 2012, 03:07:41 AM
AndyMPCS, the behavior of your computer seems to be related to a conflict with other security program, most probably a firewall/HIPS one or an old antivirus bad uninstalled.

Typical!  I hope you don't work for AVAST!! Did you even read my post?  TRUST ME IT'S AN ISSUE WITH AVAST!!  There is and has never been any other security software installed and it's the WINDOWS firewall i'm talking about.  Let's just see how long it takes for yet another new avast program version to appear!!!

THIS IS APPALLING!!  >:( >:(
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 11, 2012, 03:39:24 AM
I hope you don't work for AVAST!!
I'm an old avast user, 10 years and, yes, now I work for avast!

Did you even read my post?
Yes.

TRUST ME IT'S AN ISSUE WITH AVAST!!
Trust me, I've tried to do my best guesses for the situation.

Let's just see how long it takes for yet another new avast program version to appear!!!
Well, you could try  an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 11, 2012, 05:52:09 AM
AndyMPCS, the behavior of your computer seems to be related to a conflict with other security program, most probably a firewall/HIPS one or an old antivirus bad uninstalled.

Typical!  I hope you don't work for AVAST!! Did you even read my post?  TRUST ME IT'S AN ISSUE WITH AVAST!!  There is and has never been any other security software installed and it's the WINDOWS firewall i'm talking about.  Let's just see how long it takes for yet another new avast program version to appear!!!

THIS IS APPALLING!!  >:( >:(
Avast has never affected the Windows Firewall in any way but one, and that only happens if you have the outgoing protection part of it turned on.  That issue involves the outgoing firewall rules being bypassed if the Web Shield is not set to scan browser processes only.  If there really was an issue strictly between the Windows firewall in it's default settings and Avast then every single Windows user with the firewall turned on would be experiencing it.

The one machine here is running Vista 32 bit and the default Vista firewall with absolutely no problems at all.  I continually see problems being reported by people who do the most tinkering with their systems, like computer professionals, where normal everyday users who leave most things on default settings seem to have far fewer.
Title: Re: Service program update 7.0.1456
Post by: REDACTED on July 11, 2012, 01:35:33 PM
 >:( Has anyone heard anything from the avast support team on the problems with .1456?  I haven't seen a thing since the announcement of the release went up 15 pages ago.  Everyone is either posting problems, or suggesting work-arounds, but if you paid for avast Professional as I did, wouldn't you like to know that least someone from avast is looking into this.  I have posted several messages on the tech support board and have yet to receive a reply!  The forums are helpful, but should not be used as a substitute for tech support doing their job! 
Title: Re: Service program update 7.0.1456
Post by: AndyMPCS on July 11, 2012, 02:28:20 PM
1.  I have tried all of the 8 steps suggested by Tech! Several times!  You can see from my post I have!

2. And Dch48, I too thought that if it was a problem with Avast then every single user must have the same problem!..wrong...it is Avast but for what ever reason it isn't affecting every single user.  I've been repairing computers long enough though to realise that there could be 1 in a million reasons for this but it is possible.  The computer isn't mine, but one I built and look after, the windows firewall IS in default state and hasn't been TINKERED with!  To suggest that only people who know what there doing are the ones having problems because they must have tinkered with their PC is ridiculous. 

Once again if you read my post you will see that everything works just fine (with avast) prior to updating to the recent version, so it has to be a problem with avast that only occurs in certain circumstances.

The customer reported the problem to me and said everything was fine until an Avast update came down, the reported problem was a blank screen with mouse cursor after logon!  Then the desktop eventually came back but with the problems I mentioned before.  I have tried EVERYTHING possible on this PC without completely wiping it and re-installing everything.  Every time and every stage of everything I've done as soon as THE LATEST Avast is removed everything works just fine.  Or as I've discovered disabling the windows firewall also makes everything work fine.  There is something wrong somewhere between avast and the firewall/network side of things.  You only have to look on the forum to see how many people are having problems with these latest updates.

Even my own PC, Win7-64-bit, default firewall never messed with it was acting up around the time these new updates came out, on every re-boot I got the Avast box saying the update had completed click finish, I did but still got the box back on the next re-boot.  Then there was another update (probably most recent version) and now that's stopped happening but on the first re-boot my PC stalled for ages after logon and acted very strange for a good while before it seemed to come right.  I knew it was something to do with avast but as it came right and has been ever since I didn't bother about it. C'Mon Avast figure it out!  I'm a long time user and recommend Avast to all my customers don't let me down!!
Title: Re: Service program update 7.0.1456
Post by: TIGERLAD on July 11, 2012, 02:41:19 PM
On recommendations I purchased AvastIS 6 months ago and have had nothing but problems since updating from version6 to 7. Slow boot ups and frozen welcome screen I can live with (just) but 2 system crashes are unacceptable. Yesterday, my system went down leaving me with no desktop, no internet, nada. Tried system restore to week previous----no joy. Tried safe boot-----pc  stuck halfway loading windows files. In the end restored a system image which included avast 1426. Restore was successful but as my desktop loaded avast informed me that it had updated to1456 even though I have automatic programme updates disabled. I can only assume it was avast deciding to update that caused the problem. Over the years I have used Norton and Mcafee with no problems whatsoever. Having paid for a software package I expect any programme updates to be fully tested before issue. I am at the point now that any further problems will see me giving avast the big heave -oh.
Title: Re: Service program update 7.0.1456
Post by: CraigB on July 11, 2012, 03:29:04 PM
Over the years I have used Norton and Mcafee with no problems whatsoever.
How did you remove your old antivirus programs, did you run the vendors removal tool to delet remnants before installing avast.

I would also suggest that if you still have problems with avast that you start a new topic here http://forum.avast.com/index.php?board=2.0
Title: Re: Service program update 7.0.1456
Post by: TIGERLAD on July 11, 2012, 03:48:02 PM
Hello craigb,

Yes, I did use the vendors uninstall tool before loading Avast. I am now running a relatively new windows7 64bit pc and I can only reiterate that my problems started with programme updates to Avast version 7. I can only agree with andyMPCS that something is wrong with recent programme updates.
As ts1sds message infers, the silence from Avast tech support is deafening.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 11, 2012, 04:02:34 PM
Hello craigb,

Yes, I did use the vendors uninstall tool before loading Avast. I am now running a relatively new windows7 64bit pc and I can only reiterate that my problems started with programme updates to Avast version 7. I can only agree with andyMPCS that something is wrong with recent programme updates.
As ts1sds message infers, the silence from Avast tech support is deafening.
I also have a relatively new I5 64 bit Dell computer and have no problems with avast!. Instead of blaming avast!, maybe we need to find out
why you have a problem and I and most other users of avast! have none.
Title: Re: Service program update 7.0.1456
Post by: tilmur on July 11, 2012, 04:31:17 PM
Hi,

we've just released service program update of avast! Free AV / Pro AV / Internet Security (7.0.1456)

This release includes fixes of problems you reported to us:
* Fixed memory leak in aswMon2 driver
* Fixed problem with random opening of the SafeZone
* Fixed SSL connection issues with SMTP
* Fixed blocking of Internet access
* Fixed missing "Additional protection" tab
* Fixed crashes in Outlook
* Fixed some BSODs

Sorry for any inconvenience with previous version.

thanks,
Pavel

I've updated to this version and avast! continues blocking my browser (Firefox 13.0.1), the only way I could acces to Internet is stopping the "Web Shield".
I have Windows XP, but in another computer with the same avast! version and XP, the Internet acces isn't blocked...
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 11, 2012, 04:37:43 PM
Hi,

we've just released service program update of avast! Free AV / Pro AV / Internet Security (7.0.1456)

This release includes fixes of problems you reported to us:
* Fixed memory leak in aswMon2 driver
* Fixed problem with random opening of the SafeZone
* Fixed SSL connection issues with SMTP
* Fixed blocking of Internet access
* Fixed missing "Additional protection" tab
* Fixed crashes in Outlook
* Fixed some BSODs

Sorry for any inconvenience with previous version.

thanks,
Pavel

I've updated to this version and avast! continues blocking my browser (Firefox 13.0.1), the only way I could acces to Internet is stopping the "Web Shield".
I have Windows XP, but in another computer with the same avast! version and XP, the Internet acces isn't blocked...
This sounds like a problem with a blocking of the "Webshield" in your firewall. I suggest that you reset all rules for avast! in your firewall and after a reboot,
allow you firewall to again detect avast! at which point you should allow avast!
Title: Re: Service program update 7.0.1456
Post by: dermot1949 on July 11, 2012, 05:09:26 PM
Hi, I to have updated my avast to version 7.0.1456 today on my xp pc now it won't do anything (I am typing this on my vista pc) all I get is a blank background screen, through task manager I can do a manual start of explorer and my desktop comes up but no programs will run, help please. Barry.
Title: Re: Service program update 7.0.1456
Post by: Laudon1228 on July 11, 2012, 05:11:16 PM
Ever since update, the items I had in my task bar have disappeared, and my computer won't log out all the way on its own.
Title: Re: Service program update 7.0.1456
Post by: dermot1949 on July 11, 2012, 06:11:49 PM

Hi, follow the instructions from tech on page 15 post 233, the worked for me. Barry.
Title: Re: Service program update 7.0.1456
Post by: ys_hasan on July 11, 2012, 07:18:03 PM
Regretfully, I have uninstalled AVAST! 7.0.1456 from my main computer due to consuming all the memory for scanning a large exe. file needed for my research (8 gig). This file used to open smoothly under version 1426. I know AVAST! is to blame because MSE does no problems regarding to this file.
The same problem occurs in my laptop but I prefer to wait for a better version.
Sorry, AVAST! team, this antivirus is the BEST but I don't like my computer behaving like a car in need for a horse to drag it.

Main computer: vista 32 bit, 2 gig ram
Secondary computer: 7 64 bit 4 gig ram
Title: Re: Service program update 7.0.1456
Post by: Geoffo on July 11, 2012, 11:21:07 PM
Instead of blaming avast!, maybe we need to find out why you have a problem and I and most other users of avast! have none.

Quite interested to know how you come to this conclusion when this is the 15th page of complaints & there are countless others on the main forum? Perhaps you know of some users that don't have problems, but you can't surely know that most users don't? 
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 12, 2012, 01:26:58 AM
Quote
I too thought that if it was a problem with Avast then every single user must have the same problem!..wrong...it is Avast but for what ever reason it isn't affecting every single user.  I've been repairing computers long enough though to realise that there could be 1 in a million reasons for this but it is possible.  The computer isn't mine, but one I built and look after, the windows firewall IS in default state and hasn't been TINKERED with!  To suggest that only people who know what there doing are the ones having problems because they must have tinkered with their PC is ridiculous.
  I never said or meant that at all. When I said tinker I meant far more than just with the Windows firewall. What I meant was that many "advanced" users go in and change settings for services, edit registry items, block connections for parts of the OS and even their security software, install myriads of utilities, tweaking apps, and sandboxes and other things that the ordinary user will never think of doing and in my opinion are largely unnecessary. It has been my observation that many times, these same people are the ones experiencing the most problems. Software, for the most part, is written to work with your OS in it's default setup and configuration and developers can not account for what some people may have done to their machines.

I never said that nobody else ever has problems, we all know that there are some bugs that crop up that truly are universal. I still maintain though that if there really was a conflict with the Windows Firewall that there would be far more complaints than what we have seen. It is a given fact that these problems are happening to a small minority of Avast users.
Title: Re: Service program update 7.0.1456
Post by: Nesivos on July 12, 2012, 01:37:20 AM
1.  I have tried all of the 8 steps suggested by Tech! Several times!  You can see from my post I have!

2. And Dch48, I too thought that if it was a problem with Avast then every single user must have the same problem!..wrong...it is Avast but for what ever reason it isn't affecting every single user.  I've been repairing computers long enough though to realise that there could be 1 in a million reasons for this but it is possible.  The computer isn't mine, but one I built and look after, the windows firewall IS in default state and hasn't been TINKERED with!  To suggest that only people who know what there doing are the ones having problems because they must have tinkered with their PC is ridiculous. 

Once again if you read my post you will see that everything works just fine (with avast) prior to updating to the recent version, so it has to be a problem with avast that only occurs in certain circumstances.

The customer reported the problem to me and said everything was fine until an Avast update came down, the reported problem was a blank screen with mouse cursor after logon!  Then the desktop eventually came back but with the problems I mentioned before.  I have tried EVERYTHING possible on this PC without completely wiping it and re-installing everything.  Every time and every stage of everything I've done as soon as THE LATEST Avast is removed everything works just fine.  Or as I've discovered disabling the windows firewall also makes everything work fine.  There is something wrong somewhere between avast and the firewall/network side of things.  You only have to look on the forum to see how many people are having problems with these latest updates.

Even my own PC, Win7-64-bit, default firewall never messed with it was acting up around the time these new updates came out, on every re-boot I got the Avast box saying the update had completed click finish, I did but still got the box back on the next re-boot.  Then there was another update (probably most recent version) and now that's stopped happening but on the first re-boot my PC stalled for ages after logon and acted very strange for a good while before it seemed to come right.  I knew it was something to do with avast but as it came right and has been ever since I didn't bother about it. C'Mon Avast figure it out!  I'm a long time user and recommend Avast to all my customers don't let me down!!

Did you try restoring "Last Known Good Gonfiguration"  I found I had to use it more than I liked when I used W7 X64.  It is not generally well known but Windows 7 has a tendency to get weird after after numerous updates to it.  That was one the main reasons I switched to W8-DP now W8-RP.   I found W8 from W8-DP to be more reliable and more solid than W7 SP1 x64.  Just my experience. 

P.S.  I don't use Metro.  In fact my login goes directly to the desktop and I did not tweak the system.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 12, 2012, 05:49:07 AM
Quote
P.S.  I don't use Metro.  In fact my login goes directly to the desktop and I did not tweak the system.
Since that isn't the default startup, you had to do some tweaking or, you would default to the metro desktop.


I also don't start with the metro desktop but, I've posted the utility I use to accomplish that.
Title: Re: Service program update 7.0.1456
Post by: tbessie on July 12, 2012, 08:12:11 AM
With Windows XP Pro x32, now that I have updated, whenever I click "update", instead of saying it is up-to-date or doing anything, it just replaces the text on the app update page with an "OK" button, and nothing else.  No indication that it did anything.

Hmm, I just brought the update screen back up.  For "Update engine and virus definitions" it has "Current version: Unknown / Release Date: Unknown".

Looks like that page is hosed.  Is this a known issue?

Here are some images of what I've been seeing.  Before hitting the update buttons, and after.

- Tim
Title: Re: Service program update 7.0.1456
Post by: CraigB on July 12, 2012, 08:22:42 AM
With Windows XP Pro x32, now that I have updated, whenever I click "update", instead of saying it is up-to-date or doing anything, it just replaces the text on the app update page with an "OK" button, and nothing else.  No indication that it did anything.

Hmm, I just brought the update screen back up.  For "Update engine and virus definitions" it has "Current version: Unknown / Release Date: Unknown".

Looks like that page is hosed.  Is this a known issue?

Here are some images of what I've been seeing.  Before hitting the update buttons, and after.

- Tim
Please try a repair and reboot.
Title: Re: Service program update 7.0.1456
Post by: tbessie on July 12, 2012, 08:41:20 AM
With Windows XP Pro x32, now that I have updated, whenever I click "update", instead of saying it is up-to-date or doing anything, it just replaces the text on the app update page with an "OK" button, and nothing else.  No indication that it did anything.

Hmm, I just brought the update screen back up.  For "Update engine and virus definitions" it has "Current version: Unknown / Release Date: Unknown".

Looks like that page is hosed.  Is this a known issue?

Here are some images of what I've been seeing.  Before hitting the update buttons, and after.

- Tim
Please try a repair and reboot.

Repair in what sense? Repair using the Windows installer? Repair using some Avast program?  I don't see any repair option in Avast itself.

Can you supply more info, or a link as to what you mean?  Thanks!

- Tim
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 12, 2012, 08:51:55 AM
Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: Service program update 7.0.1456
Post by: tbessie on July 12, 2012, 09:35:28 AM
Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Ok, through the usual Windows installer - got it. Thanks!

- Tim
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 12, 2012, 09:36:36 AM
Ok, through the usual Windows installer - got it. Thanks!

You're welcome.
Title: Re: Service program update 7.0.1456
Post by: SafeSurf on July 12, 2012, 11:04:14 AM
@ Cyberpunk,

I booted in Safe Mode, used aswclear.exe to uninstall, booted in Safe Mode, uninstalled AO Free (no uninstall tool in Free version), booted in Normal Mode, installed .1456 and rebooted. I was curious so I tried Fx and Flash before reinstalling AO Free. There was no problem. Unfortunately, reinstalling AO Free made the problem go back. Perhaps I should replace AO Free with Privatefirewall. OR dump avast. I can live with the Chrome option, but I do not like the other ads, the fact that you have to confirm Free avast several times and the fact that the welcome message appeared even though I left it unchecked. (After rebooting, this "feature" was checked.)
You want to make sure Avast is installed first, then OA second.  Make sure your exclusions are in place in Avast before you install OA.  Remember the 2 reboots for OA and add your exclusions.

As for Chrome installation with Avast, you can do a Custom Install and there are 2 boxes in the lower left corner to untick so you do not have to install Chrome (or anything else you do not want).  Also reboot after you install Avast.

Go back into OA and make sure nothing is blocked in OA from Avast.

Unfortunately with Free version of anything, you do get ads.  You may want to consider OA Premium, which I use and no conflicts with Avast, but Free version shouldn't give you conflicts either.  BTW, the OA uninstaller > Start > OA > drop down or pull-out menu > uninstall OA...or go into Safe Mode and Uninstall this way.

There was a new version of Flash that came out 2 days ago.  Remember to uninstall all previous versions prior to installing the new one(s); Flash has it's own uninstaller tool.  Reboot after uninstall; reboot after each install.

Let us know if you have any questions.
Title: Re: Service program update 7.0.1456
Post by: xBaguMx on July 12, 2012, 11:24:05 AM
PROBLEM WITH INTERNET BLOCKING BY AVAST is not solve!!!
Why you don't want fix it??????
It problem exist about 1 year.
On my PC about 4 month.
Title: Re: Service program update 7.0.1456
Post by: thug4real on July 12, 2012, 11:38:52 AM
Yes it is web shield problem, no longer hearing anything about resolving. Why is that?
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 12, 2012, 11:50:56 AM
PROBLEM WITH INTERNET BLOCKING BY AVAST is not solve!!!
Why you don't want fix it? ??? ??
It problem exist about 1 year.
On my PC about 4 month.
avast! doesn't block the internet. avast! scans the internet to prevent you from getting an infection.
You're firewall blocks internet access. If you don't allow webshield access through your firewall,
then there is a problem but, the problem is with the firewall.
 
Title: Re: Service program update 7.0.1456
Post by: xBaguMx on July 12, 2012, 12:04:36 PM
WTF? Go at social network for spam.
There no firewall. Support wrote that avast block internet.
Title: Re: Service program update 7.0.1456
Post by: tilmur on July 12, 2012, 12:44:46 PM
WTF? Go at social network for spam.
There no firewall. Support wrote that avast block internet.

I have Windows XP Firewall, I reset the firewall, but any warning by Web Shield have appeared... I disabled firewall too, but my browser continues without Internet access... Other applications work well, like messenger, avast! update and on-line games...
Title: Re: Service program update 7.0.1456
Post by: blnblu1 on July 12, 2012, 04:29:15 PM
Why did you also download Google Chrome onto my machine - those idiots changed my registry and now I have to fix everytihing so my hyperlinks in emails work again. Pain it the arse! Not happy with that move!
Title: Re: Service program update 7.0.1456
Post by: happy avast user on July 12, 2012, 04:45:49 PM
Hi all,

I did have avast! FREE 7.0.1456 installed, unfortunately I have had to leave avast! due to the major and serious problems I've had with this current program update 7.0.1456.
When I first installed 7.0.1456 it ran smoothly, but a few days later all my problems started.

Avast caused major problems with MS Outlook 2007 and my PC  hanging and freezing,I had to do a lot of FORCED shut downs in the end I was fed up and not happy at all with avast! so uninstalled it and I WILL NOT use it until a new program update.
One major issue is the avast! plugin with MS outlook, even with the plugin disabled my problems were not solved at all.

I have informed avast! of my problems and issues with current program FREE 7.0.1456 and I did as I was requested by avast! with same results, lots of FREEZING, HANGING AND FORCED SHUT DOWNS.

I am happy and glad that 7.0.1456 is running and working smoothly for some, but for others this current program update is causing major problems and issues (my own opinion) but reading posts about 7.0.1456 there are a lot of us with issues and problems with this program update.

Is anyone from avast! available to let us know if there will be a fix released for this current program update or if there will be a NEW PROGRAM UPDATE ANYTIME SOON?
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 12, 2012, 06:11:39 PM
Avast caused major problems with MS Outlook 2007
One major issue is the avast! plugin with MS outlook, even with the plugin disabled my problems were not solved at all.
They're working on it. Not a schedule for the release yet.
Title: Re: Service program update 7.0.1456
Post by: happy avast user on July 12, 2012, 06:57:05 PM
Avast caused major problems with MS Outlook 2007
One major issue is the avast! plugin with MS outlook, even with the plugin disabled my problems were not solved at all.
They're working on it. Not a schedule for the release yet.
  Thanks Tech :)
Title: Re: Service program update 7.0.1456
Post by: Lisandro on July 12, 2012, 10:18:29 PM
Thanks Tech :)
You're welcome.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 12, 2012, 10:56:36 PM

You want to make sure Avast is installed first, then OA second.  Make sure your exclusions are in place in Avast before you install OA.  Remember the 2 reboots for OA and add your exclusions.

As for Chrome installation with Avast, you can do a Custom Install and there are 2 boxes in the lower left corner to untick so you do not have to install Chrome (or anything else you do not want).  Also reboot after you install Avast.

Go back into OA and make sure nothing is blocked in OA from Avast.

Unfortunately with Free version of anything, you do get ads.  You may want to consider OA Premium, which I use and no conflicts with Avast, but Free version shouldn't give you conflicts either.  BTW, the OA uninstaller > Start > OA > drop down or pull-out menu > uninstall OA...or go into Safe Mode and Uninstall this way.

There was a new version of Flash that came out 2 days ago.  Remember to uninstall all previous versions prior to installing the new one(s); Flash has it's own uninstaller tool.  Reboot after uninstall; reboot after each install.

Let us know if you have any questions.

@ SafeSurf

Tnx again for sticking with me, but I'm afraid it's just no use. This is what I've done:

- boot in Safe Mode
- use aswclear.exe to uninstall avast (.1426), chose the option avast! 7 Free/Pro/Internet Security
- reboot in Safe Mode and delete folder C:\Program Files\AVAST Software
- uninstall OA Free using its uninstall tool
- reboot (Normal Mode)
- download avast_free_antivirus_setup.exe and Custom Install (uncheck: Chrome, Mail Shield, P2P Shield, Components)
- add exclusions - C:\Program Files (x86)\Online Armor\* -in Settings/File System Shield/Behavior Shield
- reboot
- test Flash in Fx (no problems at this point)
- download and install AO Free (this is 5.5.0.1557 instead of .1616) - I chose the limited freeware version (which only has Standard Mode)
- OA Safety Check Wizard runs and I trust every program step by step
- reboot
- OA Learning Mode kicks in (and there's no option to reboot after it's done)
- reboot
- open Fx and...

... it hangs yet again.  >:(

I appreciate your help, but I'm pretty fed up with (un)installing avast/AO for days now. I must have (un)installed almost 20 times during the last few days. And today, when I tried to downgrade back to .1426, all of a sudden, Fx freezed and I almost threw my computer out the window.  :o I uninstalled avast and OA Free again and now .1426 runs fine.

As for the ads, I think we can all agree that avast! has become Adware. In the beginning (Home Edition), it would suffice if you registered and gave your name and an e-mailaddress. Now you get window after window to install Chrome, to remind you of avast for Android (yes, it's free), then Register or Upgrade now and then try Internet Security for FREE. There's even a pop-up window for avast! Pro if you download the (free) EXE.
Title: Re: Service program update 7.0.1456
Post by: Nesivos on July 13, 2012, 02:41:58 AM
Quote
P.S.  I don't use Metro.  In fact my login goes directly to the desktop and I did not tweak the system.
Since that isn't the default startup, you had to do some tweaking or, you would default to the metro desktop.


I also don't start with the metro desktop but, I've posted the utility I use to accomplish that.

I didn't do any tweaking. My guess is that W8 learns your login preference and acts accordingly.  There is good reason to think this because W8 on restart brings you back to the last user before the restart.  So  if login in as x, switch to user y and then restart W8 will restart to user y login.

Title: Re: Service program update 7.0.1456
Post by: Nesivos on July 13, 2012, 02:46:37 AM
PROBLEM WITH INTERNET BLOCKING BY AVAST is not solve!!!
Why you don't want fix it??????
It problem exist about 1 year.
On my PC about 4 month.

Probably not relevant but there is a lot of "upstream" blocking going on on the internet.  It could be that your provider is funneling your internet connection through a provider that blocks the website(s) that you are now not able to access.  This is now happening all over the world and unfortunately with increasing frequency.
Title: Re: Service program update 7.0.1456
Post by: tbessie on July 13, 2012, 04:09:56 AM
Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Ok, through the usual Windows installer - got it. Thanks!

- Tim

Well, it didn't do anything.  There's just the usual "Change/Remove" button there, and when I click on it, nothing happens.

The Windows logs contain no record of any error or warning at that point, either.

So... it still looks broken.

... and now I can't remove it, even if I wanted to.  Hmmm... yes, very broken.

- Tim
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 13, 2012, 06:34:18 AM
Well, it didn't do anything.  There's just the usual "Change/Remove" button there, and when I click on it, nothing happens.

The Windows logs contain no record of any error or warning at that point, either.

So... it still looks broken.

... and now I can't remove it, even if I wanted to.  Hmmm... yes, very broken.

- Tim

1. Download avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Title: Re: Service program update 7.0.1456
Post by: tbessie on July 13, 2012, 09:59:52 AM
Well, it didn't do anything.  There's just the usual "Change/Remove" button there, and when I click on it, nothing happens.

The Windows logs contain no record of any error or warning at that point, either.

So... it still looks broken.

... and now I can't remove it, even if I wanted to.  Hmmm... yes, very broken.

- Tim

1. Download avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

I hate having to do a full clean/reboot/reinstall/reboot, but I'm at least glad that cleaner worked well.

There were still some remnants of Avast/Alwil in the registry, which I cleaned out by hand, before reinstalling.

It seems to be working now, thanks for your suggestions.

Do you know *why* this happens when you update like this?  Any Avast developers know why?  I'm a software developer myself, so I'm curious.

- Tim
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 13, 2012, 10:11:31 AM
It seems to be working now, thanks for your suggestions.

You're welcome.
Title: Re: Service program update 7.0.1456
Post by: kcurrie65 on July 13, 2012, 03:23:20 PM
Hi I use avast on my desktop PC and on my laptop, my laptop updated the programme with out any issue at all, how ever my desktop PC is having no end of problems, I am on 7.0.1426 just now it wants me to update to 7.0.1456 and I download and restart as requested, windows starts up etc as it should and at the point when it should show my desktop the monitor just goes black! you can see the mouse cursor and move  it about and that's all no matter how long you leave it! the only way to recover from this is control alt delete and do a system restore. I am running win 7 32 bit 4GB ram well fast proc and oodles of hard drive and used avast for years and this is the first time ever that I have had an issue with an update please help

Kev
Title: Re: Service program update 7.0.1456
Post by: thereyet on July 13, 2012, 04:17:17 PM
I have just completed a fresh install of version 7.0.1456 after using the cleanup tool to remove the previous version, which was the only one exisiting on my PC.  All went well and completed the install, however after rebooting I was unable to access internet, outlook, or open any other programs.  The only solution for me was to go to safe mode and restore to the older version.

This is completely frustrating as obviously from the forum there have been problems experienced by others with this release and yet it is obviously not fixed yet.
Title: Re: Service program update 7.0.1456
Post by: igor on July 13, 2012, 06:30:11 PM
What programs in particular (a few examples) weren't you able to open?
Title: Re: Service program update 7.0.1456
Post by: AlphaZab on July 14, 2012, 12:18:43 AM
I prefer the version 7.0.1451 why?
I did a test with some malware smapel in version 7.0.1451
and his result removed all virus by avast 7.0.1451
I test it tomorrow with a version of avast 7.0.1456 with the same sample avast unable to remove the virus
Title: Re: Service program update 7.0.1456
Post by: VandenBerg on July 14, 2012, 01:16:15 AM
As for the ads, I think we can all agree that avast! has become Adware. In the beginning (Home Edition), it would suffice if you registered and gave your name and an e-mailaddress. Now you get window after window to install Chrome, to remind you of avast for Android (yes, it's free), then Register or Upgrade now and then try Internet Security for FREE. There's even a pop-up window for avast! Pro if you download the (free) EXE.

@ puturaya20, I think I agree with Cyberpunk. Avast is Adware. It cannot even remove a virus. It was OK until 1451 for me. Hope they fix it in 4 weeks from now.
Title: Re: Service program update 7.0.1456
Post by: thereyet on July 14, 2012, 05:15:59 AM
Igor

I was not able to open IExpl, Outlook, close Skype....

Therefore I restored to version 6, then downloaded C++ 2010 and made sure I had 2005 and 2008.  Then did complete removal of Avast older version and reloaded from website download 7.0.1456.  It worked fine so i went into outlook and disabled Avast Antispam addin.  then rebooted according to instructions and once it rebooted everything looked ok but could not open or close any program that I tried.  Please understand this, your problem is not related to a particular other program, it is more fundamental than that....

Now I am back to the previous version again.  I am involved in developing programs and releasing to end users and I know there are gliches that occur  and are only found by extensive use but this is a major 'doozy' guys so please fix asap.
Title: Re: Service program update 7.0.1456
Post by: true indian on July 14, 2012, 05:20:42 AM
It cannot even remove a virus. It was OK until 1451 for me. Hope they fix it in 4 weeks from now.

What do u mean?? avast can remove a malware  ;)
Title: Re: Service program update 7.0.1456
Post by: igor on July 14, 2012, 10:52:15 AM
OK, I guess I should have asked differently...
What exactly does it mean you "couldn't open any program"? You started it and nothing happened, no window appeared etc.? Or an error message appeared? Was the process visible in Task Manager?
What does it mean you "couldn't close any program" - especially when you couldn't start it in the first place?
Thanks.
Title: Re: Service program update 7.0.1456
Post by: thereyet on July 14, 2012, 01:07:32 PM
Igor

Skype opens on startup, however attempting to close it results in the application attempting to close down (view 'circling' for a couple of seconds) then it hangs and it can be viewed in task manager as not responding.

Opening programs also results in the exe activating but it wont open a sub screen and hangs after a few seconds (havent checked whether it appears in task manager).

Are you able to replicate this behaviour in the lab?  Do you have any data on the approximate percentage of new users that have this problem?  Is it related to the mail server?  Can you give me some feedback on where the developers suspect the problem lies?  I want to qualify that I have recommended Avast to a lot of people and that recommendation has been well justified in the past. 
Title: Re: Service program update 7.0.1456
Post by: VandenBerg on July 14, 2012, 04:56:17 PM
@ Igor. In my case XP pro SP3, after 1456 had installed and I had rebooted per the installers request, Internet Explorer 8 could not start.
It did an attempt (the wait icon) but then nothing happened. Other apps did start such as FF 13.0.1. I could even surf! But:
- Control Panels, Add-Remove programms: no installed programms show up. List was empty.
- LAN icon in system tray had disappeared and probably the Speaker Icon.
- Control Panels, Network Connections: no installed connections show up. List was empty.

Previous versions (1451 I assume) had no problem.

Both a W7/64 system and and a Vista system here at home, have no problems with the upgrade to 1456.
Title: Re: Service program update 7.0.1456
Post by: schmidthouse on July 14, 2012, 08:14:17 PM
Avast caused major problems with MS Outlook 2007
One major issue is the avast! plugin with MS outlook, even with the plugin disabled my problems were not solved at all.
They're working on it. Not a schedule for the release yet.

Re formatted HD. Reinstalled AIS 7.1456
All working right except however the Outlook Plugin for 2003 on XP.
Looking forward to update. :)
Title: Re: Service program update 7.0.1456
Post by: igor on July 15, 2012, 10:21:27 PM
Skype opens on startup, however attempting to close it results in the application attempting to close down (view 'circling' for a couple of seconds) then it hangs and it can be viewed in task manager as not responding.

Opening programs also results in the exe activating but it wont open a sub screen and hangs after a few seconds (havent checked whether it appears in task manager).

Are you able to replicate this behaviour in the lab?  Do you have any data on the approximate percentage of new users that have this problem?  Is it related to the mail server?  Can you give me some feedback on where the developers suspect the problem lies?  I want to qualify that I have recommended Avast to a lot of people and that recommendation has been well justified in the past.

I haven't checked with the QA guys yet, weekend isn't the best time for that - but I am rather sure they didn't see anything like that on their machines. If they saw that programs like IE were impossible to open or close, they'd certainly report it.

My guess is that it's some kind of kernel-level deadlock... but something rather specific, possibly a conflict with some other installed driver.
I'm afraid we'd need a full system dump (description for systems with PS/2 keyboard is here: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71) taken at the moment when the problem is just happening (i.e. when IE has been started but isn't appearing, or Skype was closed but got stuck).
Title: Re: Service program update 7.0.1456
Post by: Zen11t on July 15, 2012, 11:01:56 PM
I found 2 little bugs.

I made a new custom scan, I just want to scan my computer after rootkits.

1. the scan bar not moving, it's just show 0%.

2. and it's show that it's scan 1 folder, but it's not true, because I scanned my all hard disk.

(see picture)
Title: Re: Service program update 7.0.1456
Post by: igor on July 15, 2012, 11:06:27 PM
That's nothing new I'm afraid - there never was any progress for rootkit scans.
Title: Re: Service program update 7.0.1456
Post by: schmidthouse on July 16, 2012, 01:44:54 AM
Avast caused major problems with MS Outlook 2007
One major issue is the avast! plugin with MS outlook, even with the plugin disabled my problems were not solved at all.
They're working on it. Not a schedule for the release yet.

Re formatted HD. Reinstalled AIS 7.1456
All working right except however the Outlook Plugin for 2003 on XP.
Looking forward to update. :)

Have been looking and was wondering if any other XP SP3 users are effected with "No Outlook2003 Plug-in" for AIS 7?? :-\
Confirmation Please :)
Title: Re: Service program update 7.0.1456
Post by: CPoiares on July 16, 2012, 01:49:53 PM
Avast caused major problems with MS Outlook 2007
One major issue is the avast! plugin with MS outlook, even with the plugin disabled my problems were not solved at all.
They're working on it. Not a schedule for the release yet.

Re formatted HD. Reinstalled AIS 7.1456
All working right except however the Outlook Plugin for 2003 on XP.
Looking forward to update. :)

Have been looking and was wondering if any other XP SP3 users are effected with "No Outlook2003 Plug-in" for AIS 7?? :-\
Confirmation Please :)
Yes, it happen with me.
Running Windows XP SP3
Outlook 2003, the anti-spam bar dissapear and i'm unable to classify as spam or not spam some emails i get.
Avast, should have already solved this issue.
Title: Re: Service program update 7.0.1456
Post by: Luddite on July 16, 2012, 06:25:31 PM
New to this forum and as my username suggests, I know very little about computers apart from how to use one (I'm 65).  I've had poroblems since this update, my computer runs so slow it's almost unuseable.  I've tried disabling the 'behaviour shield' and this certainly helps but now I'm worried about what may happen if I leave it disabled - what does this Behaviour Shield do?  And what can happen if I leave it disabled?

I'd be grateful for any advice that doesn't suggest doing anything complicated!
Title: Re: Service program update 7.0.1456
Post by: Cryogenic on July 16, 2012, 07:52:47 PM
Thanks for this update.

A bit of a complaint, the last update crashed 2 of our company computers and the response to my help desk ticket was very irritating. It basically said we are too busy to help you, and offered two vague suggestions. If you would have sent a link to this exact thread it would have been satisfying.

We almost had to drop out subscriptions to avast pro because of that. (I'm sure someone got chewed out big time for that release!)  Glad its all worked out.
Title: Re: Service program update 7.0.1456
Post by: ACTUAL on July 17, 2012, 12:06:18 AM
Glad to hear there will be an update, myself and other players of Battlefield 3 have to disable AVAST to successfully launch BF3 through Origin. This issue rest squarely on the last update to avast.
Title: Re: Service program update 7.0.1456
Post by: NON on July 17, 2012, 01:26:12 AM
New to this forum and as my username suggests, I know very little about computers apart from how to use one (I'm 65).  I've had poroblems since this update, my computer runs so slow it's almost unuseable.  I've tried disabling the 'behaviour shield' and this certainly helps but now I'm worried about what may happen if I leave it disabled - what does this Behaviour Shield do?  And what can happen if I leave it disabled?

I'd be grateful for any advice that doesn't suggest doing anything complicated!
Hello Luddite, welcome to the forums. :)

Behavior Shield's purposes are to block malwares which other shield cannot detect, and to provide information to other shields to analyze files.
Disabling it could lower your protection a bit, but basic function of avast works without Behavior Shield, so you're still protected from most malwares.

And, please start a new topic if you have other problems; this thread is already too long.
You can start a new topic from here (http://forum.avast.com/index.php?action=post;board=2.0), or from the upper "NEW TOPIC" button.
Title: Re: Service program update 7.0.1456
Post by: Skakara on July 18, 2012, 12:42:19 AM
Update to 7.0.1456 from 7.0.1426.

Settings -> Community -> Participate in the avast! community

Was set on!!! Please stop changing my current settings without notifying!

And Opera browser plugin was installed without asking!! (not 100% sure about when this happened since I HAD a habit of trusting avast updates not changing my settings, but I'm 100% sure that I wasn't asked.)
Title: Re: Service program update 7.0.1456
Post by: mightyquinn on July 18, 2012, 03:29:42 AM
Hi. Since last Avast update Firefox 13 crashes unless I remove it from sandbox then reboot. Disabling addons does not help, only disabling avast and then only if I reboot too. My apologies if this has been resolved elsewhere. Have just updated to Firefox 14 - same issue. Everything worked fine until Avast update.

thankyou
Title: Re: Service program update 7.0.1456
Post by: Petrak on July 18, 2012, 02:23:45 PM
Memory scan caused 6 FP
(XP Pro Avast 7.0.1456)
Title: Re: Service program update 7.0.1456
Post by: true indian on July 18, 2012, 02:27:30 PM
Doing a memory scan isnt recommended...use search function and u will see what i mean  ;)
Title: Re: Service program update 7.0.1456
Post by: Petrak on July 18, 2012, 02:33:15 PM
ok
but was not present in version 1426  ;)
Title: Re: Service program update 7.0.1456
Post by: CraigB on July 18, 2012, 02:44:35 PM
ok
but was not present in version 1426  ;)
Memory scan issues have always been present which is why it is recommended to untick that feature from your custom scans, i dont really know why avast have left this feature included as if anything is detected in memory then it is already to late.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 18, 2012, 02:57:50 PM
As has been mentioned scanning memory in a custom scan (which gives the highest thorough memory scan) can and always has produced unexpected results.

The detections in memory are frequently other security applications loading unencrypted virus signatures into memory. Having set off a scan of memory by an antivirus application looking for virus signatures, don't be too surprised if it finds some in memory.

This is the case here as it is detecting the unencrypted signatures of A2 (A squared) and a similar issue with comodo loading signatures into memory.

The other question here is, is A2 the full fat resident anti-virus or just the anti-malware ?
Title: Re: Service program update 7.0.1456
Post by: NiveusLuna on July 18, 2012, 05:09:23 PM
Please add Opera x64 support to WebRep in your next update!
Title: Re: Service program update 7.0.1456
Post by: Petrak on July 18, 2012, 05:23:48 PM
As has been mentioned scanning memory in a custom scan (which gives the highest thorough memory scan) can and always has produced unexpected results.

The detections in memory are frequently other security applications loading unencrypted virus signatures into memory. Having set off a scan of memory by an antivirus application looking for virus signatures, don't be too surprised if it finds some in memory.

This is the case here as it is detecting the unencrypted signatures of A2 (A squared) and a similar issue with comodo loading signatures into memory.

The other question here is, is A2 the full fat resident anti-virus or just the anti-malware ?

FP does not exist in Version 7.0.1426 - Comodo Firewall (no AV) and Emsi Anti-Malware ( reduces setting)
(otherwise great  to play together)
Title: Re: Service program update 7.0.1456
Post by: Asyn on July 18, 2012, 05:29:06 PM
FP does not exist in Version 7.0.1426 - Comodo Firewall (no AV) and Emsi Anti-Malware ( reduces setting)
(otherwise great  to play together)

No problems here with a similar setup. Just don't scan the memory -> problem solved..!! ;)
BTW, that's not related to the avast! version..!!!
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 18, 2012, 05:40:43 PM
@ Petrak
Sorry the detections aren't program specific (but virus signature specific), the custom memory scan for some considerable time has resulted in these kind of detections, you only have to browse the viruses and worms forum to see this. Regardless of that I don't believe it wise to make that selection, as has been said by an avast! team member if there is malware in memory, it is rather late in the day to make the detection.

Whilst comodo firewall isn't an AV it still loads signatures into memory, possibly for the defence+ element.
Title: Re: Service program update 7.0.1456
Post by: igor on July 18, 2012, 06:02:52 PM
As has been mentioned scanning memory in a custom scan (which gives the highest thorough memory scan) can and always has produced unexpected results.

The detections in memory are frequently other security applications loading unencrypted virus signatures into memory. Having set off a scan of memory by an antivirus application looking for virus signatures, don't be too surprised if it finds some in memory.

This is the case here as it is detecting the unencrypted signatures of A2 (A squared) and a similar issue with comodo loading signatures into memory.

The other question here is, is A2 the full fat resident anti-virus or just the anti-malware ?

FP does not exist in Version 7.0.1426 - Comodo Firewall (no AV) and Emsi Anti-Malware ( reduces setting)
(otherwise great  to play together)

That's not really possible anyway - all the avast! scanning code is inside of virus definitions, i.e. independent of program version.
So my guess is that either the avast! detections, or A2 memory content has been updated in between.
Title: Re: Service program update 7.0.1456
Post by: Petrak on July 18, 2012, 08:54:02 PM
ok wanted to report "only"

I love Avast   ;D
Title: Re: Service program update 7.0.1456
Post by: fftaz71 on July 19, 2012, 06:19:41 AM
I initially installed Avast Pro on Tuesday night.  Had to uninstall it because I couldnt get past the Welcome screen after I logged into Windows 7.   I re-installed it had the same issues.  I restarted in safe mode, restored back to prior to avast installation.  I re-installed and disabled Avast on the system start up configuration.  My computer started no problems after this.  And I just manually started the program.  Yesterday I was prompted to update...so I did.  All problems came back.  This time in safe mode I couldnt even restore because something was preventing the troubleshooter and the system restore functions from working.  I uninstalled again...and after reading some of the comments about the newest update, I reinstalled Avast.  NOW it is prompting me to update...if I didnt just download the latest update, what DID I download?  I did use the same email link I got when I initially purchased the software.  I went ahead and paid for the subscription because of good reviews and because compared to McAfee I was going to get more for my money, but it appears that so far Ive had nothing but headache.  I dont understand...as far as I know Ive found all the McAfee components and either disabled them or uninstalled them. 
I have a Dell inspiron N4110, with Windows 7 -64bit with SP 1, 4g RAM and a 500G hard drive with well over 300G free space.
Title: Re: Service program update 7.0.1456
Post by: CraigB on July 19, 2012, 04:04:05 PM
as far as I know Ive found all the McAfee components and either disabled them or uninstalled them. 
fftaz71 have you run the McAfee removal tool http://singularlabs.com/uninstallers/security-software/ 22a in the list.

After running the tool i would suggest a clean install of avast as it may have been corrupted.
Title: Re: Service program update 7.0.1456
Post by: marco275 on July 20, 2012, 10:09:29 AM
Hi,
I am unable to change any setting in avast, after I change something and click ok the old setting is stil there.
The second issue is that I am not able to use any other language then Englisch, selecting an other language results in a error message and avast refusing to start.
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 21, 2012, 04:48:55 PM
Ok, I upgraded Fx to 14.x and now everything seems to work:

avast! Free Antivirus 7.0.1456
Windows 7 Home Premium x64 SP1
Online Armor Free 5.5.0.1616
Mozilla Firefox 14.0.1 - NoScript 2.4.8
Shockwave Flash Plugin 11.3.300.265
C:\Windows\SysWOW64\Macromed\Flash\mms.cfg
added ProtectedMode=0


Even the bug I reported here  (http://forum.avast.com/index.php?topic=101249.msg809964#msg809964)seems to be gone...  ???
Title: Re: Service program update 7.0.1456
Post by: elstaci on July 22, 2012, 04:14:34 PM
I just image restored my computer to June, 2012 before the new update to Avast. I prevented Avast from automatically installing the new update. My computer was having a minimum of 2 or more BSOD every day. So far it hasn't BSOD in over 10 hours. If my computer works fine  for at least 2 days, Then I know that it was the new Avast Update. All the BSOD was caused by different drivers which caused Windows system drivers to crash. Mainly to do with the Video and Memory. I will update this note if my computer works fine in a couple of days without BSOD's.

7/30/2012 - as of today I haven't any crashes in 4 days. I stopped Spybot Search & Destroy from scheduled scanning every day and ran Windows Memory tester all night. After that, whatever was causing my various crashes has stopped. I was and still am running various Avast scanning every night. I not sure if by having the memory ram tested stopped a glitch that form in the ram or it was Spybot and Avast clashing.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 22, 2012, 04:26:56 PM
I just image restored my computer to June, 2012 before the new update to Avast. I prevented Avast from automatically installing the new update. My computer was having a minimum of 2 or more BSOD every day. So far it hasn't BSOD in over 10 hours. If my computer works fine  for at least 2 days, Then I know that it was the new Avast Update. All the BSOD was caused by different drivers which caused Windows system drivers to crash. Mainly to do with the Video and Memory. I will update this note if my computer works fine in a couple of days without BSOD's.
I have version 7.0.1456 installed on 6 personal computers and about 10 others at our Senior center. None of them have ever experienced a BSOD.
I suggest that some further investigation is required to find the actual cause of your problem.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 22, 2012, 05:23:23 PM
I take it your typo 7.0.1476 is just that or where is 7.0.1476 to be downloaded ;D
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 22, 2012, 06:25:38 PM
I take it your typo 7.0.1476 is just that or where is 7.0.1476 to be downloaded ;D
Maybe wishful thinking ??? (It was a typo)
Title: Re: Service program update 7.0.1456
Post by: sngwrtr on July 22, 2012, 10:11:07 PM
I have 3 computers with  Internet security  I so far have 2 win dows 7 pro computers with 7.0.1456 and they have not done a proper update since 7-15-12 on one computer and 7-16-12 on the other. they try to update it comes back with already up to date and shows previous ver. and new ver. update  then when I click the ok button it shows the real updated ver. which is the old update. I've been using avast for a few years now. I've never had any real issues before. please help.
Title: Re: Service program update 7.0.1456
Post by: DJBone on July 22, 2012, 10:15:55 PM
I have 3 computers with  Internet security  I so far have 2 win dows 7 pro computers with 7.0.1456 and they have not done a proper update since 7-15-12 on one computer and 7-16-12 on the other. they try to update it comes back with already up to date and shows previous ver. and new ver. update  then when I click the ok button it shows the real updated ver. which is the old update. I've been using avast for a few years now. I've never had any real issues before. please help.
Try a repair of avast from Windows Control Panel. Don't forget to reboot after.

DJBone
Title: Re: Service program update 7.0.1456
Post by: Willow Salomão on July 22, 2012, 11:46:20 PM
Hello,
Today, July 22, 2012 my avast went crazy, literally, he began to erase all my files on your computer, from scratch, even the ones I've used a lot of time and that has the greatest chance of being infected, I I had to disable it temporarily to not have major damage.

I'd like a solution as fast as possible economies, because I do not know what to do.

I live in Brazil and speak Portuguese, and do not speak or understand English, I made this text with the help of google translator.

Thank you for your attention and look forward answer as soon as possible.

Note: I've upgraded to the latest version 7.01456 and it's still deleting everything in sight, help.
Title: Re: Service program update 7.0.1456
Post by: iroc9555 on July 23, 2012, 01:52:29 AM
I live in Brazil and speak Portuguese, and do not speak or understand English, I made this text with the help of google translator.

Portuguese forum: http://forum.avast.com/index.php?board=27.0
Title: Re: Service program update 7.0.1456
Post by: MikeBCda on July 24, 2012, 08:58:28 PM
Incredible -- for the first time since the release of 1456, nearly two whole days since the last posting here.  8)
Title: Re: Service program update 7.0.1456
Post by: Cyberpunk on July 24, 2012, 09:29:49 PM
Incredible -- for the first time since the release of 1456, nearly two whole days since the last posting here.  8)

Time for a new release... (http://users.pandora.be/lsz/gifs/evilgrin1.gif)
Title: Re: Service program update 7.0.1456
Post by: mightyquinn on July 25, 2012, 09:15:07 AM
Hi, I normally love Avast but since this update Firefox crashes on opening and IE won't open in the sandbox. Doesn't matter if I disable all addons. Everything was just fine until the update - nothing else changed. If I reboot with Firefox virtualisation setting off it helps. Even Chrome doesn't start properly - I have to double click, let it fail to load and then close it. Then when I open it works. Life was easier before the update for me.

I hope the feedback is useful.

Thank you
Title: Re: Service program update 7.0.1456
Post by: mbailey on July 25, 2012, 06:06:11 PM
Any update from Avast when we can see a new version with the outlook addin working again?

I don't feel very safe running my computer with no email scanning.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 25, 2012, 07:34:08 PM
If the outlook add/plug-in isn't working then as far as I'm aware the Mail Shield should take over the monitoring of your emails. Check the Real-Time Shields > Mail Shield, and you should be able to see if they are scanned. You can also check the email headers as avast records scans in the headers also.
Title: Re: Service program update 7.0.1456
Post by: mbailey on July 25, 2012, 09:05:31 PM
If the outlook add/plug-in isn't working then as far as I'm aware the Mail Shield should take over the monitoring of your emails. Check the Real-Time Shields > Mail Shield, and you should be able to see if they are scanned. You can also check the email headers as avast records scans in the headers also.

Nope afraid not.

The mailshield is showing as 0/0.

Having checked the emails headers the last email which was scanned was on 5th July. Everything after this date hasn't been touched by Avast. :-(
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 25, 2012, 09:56:00 PM
That is a bit strange, but may be down to the type of email, if in the outlook account settings some of those use SSL (secure encrypted) traffic then they may not be being scanned ?
Title: Re: Service program update 7.0.1456
Post by: mbailey on July 25, 2012, 10:30:36 PM
That is a bit strange, but may be down to the type of email, if in the outlook account settings some of those use SSL (secure encrypted) traffic then they may not be being scanned ?

Ah, that is it! I removed the SSL and TLS settings in outlook and Avast started working again.

I assume that when the Outlook Addin was working it was able to handle the virus scanning directly inside Outlook, but with out the addin working, then the SSL connection from outlook to the mail server meant Avast wouldn't be able to see the messages.

At least I feel safer now my emails are being checked.
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 26, 2012, 12:07:17 AM
That's correct the avast outlook plug-in is essentially avast working within outlook (not externally), so it deals with the scans before/after the encryption/decryption process and outlook handles the secure connection.
Title: Re: Service program update 7.0.1456
Post by: Glazierman on July 27, 2012, 02:58:34 AM
Can you explain to me why this last update doubled the program in the registry and this is the double bell problem?? avast and avast1 in registry and when will this be fixed??
Title: Re: Service program update 7.0.1456
Post by: aljen15 on July 27, 2012, 04:41:49 AM
Hello AVAST! :) can i have a request???
in the next program update, will you add another feature that will set the Removable Media Scan in automatic???
I think it will help, because some people doesn't know how to scan first the USB Flash Drive before they open it.

Thanks.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 27, 2012, 07:52:18 AM
Can you explain to me why this last update doubled the program in the registry and this is the double bell problem?? avast and avast1 in registry and when will this be fixed??
It can't be the cause because it is not doubled in my registry and I'm still getting the double sounds.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 27, 2012, 10:24:07 AM
No avast1 in my registry....
Haven't received my VPS update yet this morning.
Title: Re: Service program update 7.0.1456
Post by: true indian on July 27, 2012, 10:27:30 AM
Can you explain to me why this last update doubled the program in the registry and this is the double bell problem?? avast and avast1 in registry and when will this be fixed??

See here: http://forum.avast.com/index.php?topic=101278.msg817123#msg817123
Title: Re: Service program update 7.0.1456
Post by: bob3160 on July 27, 2012, 10:40:40 AM
Single audio notice this morning with the VPS update!
Title: Re: Service program update 7.0.1456
Post by: GreggH on July 27, 2012, 01:43:04 PM
Single audio notice this morning with the VPS update!

Not here. Double notice (one sound, one sound and dialog) a few minutes ago on Win7 x64 ultimate.
Title: Re: Service program update 7.0.1456
Post by: Gopher John on July 27, 2012, 06:33:14 PM
Still double voice notification and one popup here with 120727-0 update.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on July 27, 2012, 10:40:52 PM
Same here, still the double sounds. Another thing is that yesterday Avast! started flagging Steam files as being infected with W32 malware-gen. It happened with a Steam file and the main .exe for the game Rage. I had to exclude the entire Steam folder from scanning by the File System Shield to get the game to launch.
Title: Re: Service program update 7.0.1456
Post by: GTX66 on July 28, 2012, 04:25:04 PM
Double here as well, nothing has been fixed.
Title: Re: Service program update 7.0.1456
Post by: George Yves on July 28, 2012, 05:00:34 PM
Double here as well, nothing has been fixed.
Please show a little patience. The problem should be solved in the new release of the program: https://forum.avast.com/index.php?topic=102154.msg817644#msg817644
Title: Re: Service program update 7.0.1456
Post by: schmidthouse on July 28, 2012, 06:44:13 PM
Continues to be the gal talking twice with the corresponding 'ding' each time and one pop up window. (consistantly) :-\ ;)
Title: Re: Service program update 7.0.1456
Post by: elstaci on July 30, 2012, 11:24:35 AM
I just image restored my computer to June, 2012 before the new update to Avast. I prevented Avast from automatically installing the new update. My computer was having a minimum of 2 or more BSOD every day. So far it hasn't BSOD in over 10 hours. If my computer works fine  for at least 2 days, Then I know that it was the new Avast Update. All the BSOD was caused by different drivers which caused Windows system drivers to crash. Mainly to do with the Video and Memory. I will update this note if my computer works fine in a couple of days without BSOD's.
I have version 7.0.1456 installed on 6 personal computers and about 10 others at our Senior center. None of them have ever experienced a BSOD.
I suggest that some further investigation is required to find the actual cause of your problem.

I updated my findings this morning. Thanks for your reply.
Title: Re: Service program update 7.0.1456
Post by: claudiocortez on July 30, 2012, 05:56:09 PM
...and where is the update for Mountain Lion OS X?
Title: Re: Service program update 7.0.1456
Post by: DavidR on July 30, 2012, 06:00:50 PM
...and where is the update for Mountain Lion OS X?

There is no point posting this in the avast for windows versions forum, the same as your other topic also in the windows version forum not avast! for Mac.
Title: Re: Service program update 7.0.1456
Post by: Vikash Chaturvedi on August 01, 2012, 06:11:01 PM
avast program and definition to be updated
Title: Re: Service program update 7.0.1456
Post by: CraigB on August 01, 2012, 06:55:49 PM
avast program and definition to be updated
Could you please expand on what your trying to say ???
Title: Re: Service program update 7.0.1456
Post by: MikeBCda on August 01, 2012, 08:32:06 PM
...and where is the update for Mountain Lion OS X?

There is no point posting this in the avast for windows versions forum, the same as your other topic also in the windows version forum not avast! for Mac.
While I agree that he should have found the "Avast for Mac" forum, please cut him just a little slack.  There's nothing in this forum's name or its description to indicate that it's specifically for the Win version, which omission perhaps could be fixed by whoever.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 01, 2012, 09:10:43 PM
The problem being those who are likely to be of any help to him are those visiting the avast for mac forum.
Title: Re: Service program update 7.0.1456
Post by: EmoHobo on August 02, 2012, 01:06:58 PM
Did Avast recently make it so virus definition updates don't show up in "Show Last Popup Message" context menu?
Title: Re: Service program update 7.0.1456
Post by: Gopher John on August 02, 2012, 02:19:31 PM
Did Avast recently make it so virus definition updates don't show up in "Show Last Popup Message" context menu?

The VPS update popup shows when "Show Last Popup Message" is selected here, for VPS 120802-0.
Title: Re: Service program update 7.0.1456
Post by: gillest on August 02, 2012, 02:23:10 PM
my "Show last popup message" is greyed out and I cannot select it after the update to 120802-0...??
Title: Re: Service program update 7.0.1456
Post by: Gopher John on August 02, 2012, 02:34:34 PM
my "Show last popup message" is greyed out and I cannot select it after the update to 120802-0...??

If you've logged off, then it will be greyed out.  It only persists if the notification occurred during the current log-in session.  I have my machine set to require log-in again if the screen saver comes up based on time.  I don't think it's there when I return then.  I'll check that out later.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on August 02, 2012, 04:05:53 PM
my "Show last popup message" is greyed out and I cannot select it after the update to 120802-0...??

If you've logged off, then it will be greyed out.  It only persists if the notification occurred during the current log-in session.  I have my machine set to require log-in again if the screen saver comes up based on time.  I don't think it's there when I return then.  I'll check that out later.
I can confirm that. Once you reboot, there is no information to display hence, it's grayed out till it receives new information.
(http://my.jetscreenshot.com/2701/m_20120802-8hqa-10kb.jpg) (http://my.jetscreenshot.com/2701/20120802-8hqa-10kb)
Title: Re: Service program update 7.0.1456
Post by: gillest on August 02, 2012, 05:04:59 PM
my "Show last popup message" is greyed out and I cannot select it after the update to 120802-0...??

If you've logged off, then it will be greyed out.  It only persists if the notification occurred during the current log-in session.  I have my machine set to require log-in again if the screen saver comes up based on time.  I don't think it's there when I return then.  I'll check that out later.

I did not log off. As a matter of fact, I checked just a few minutes after the virus database message had popped up with the two times voice message.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 02, 2012, 05:06:35 PM
@ Bob3160
Currently the "Show last popup message" is greyed out after an auto update notification and it doesn't matter if you have not rebooted, I haven't and it is greyed out.

This is I believe unrelated to the program version, but more related to the other auto update issues with the double update notification and the double height Dual ad_notification toaster pop-up.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on August 02, 2012, 05:38:21 PM
@ Bob3160
Currently the "Show last popup message" is greyed out after an auto update notification and it doesn't matter if you have not rebooted, I haven't and it is greyed out.

This is I believe unrelated to the program version, but more related to the other auto update issues with the double update notification and the double height Dual ad_notification toaster pop-up.
Mine was not grayed out after the update notification since I was able to use the function.
It was however not available after I rebooted the system. ???
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 02, 2012, 05:48:57 PM
It has been greyed out directly after the update notification on both my XP and win7 systems.
Title: Re: Service program update 7.0.1456
Post by: Gopher John on August 02, 2012, 05:51:51 PM
@ Bob3160
Currently the "Show last popup message" is greyed out after an auto update notification and it doesn't matter if you have not rebooted, I haven't and it is greyed out.

This is I believe unrelated to the program version, but more related to the other auto update issues with the double update notification and the double height Dual ad_notification toaster pop-up.
Mine was not grayed out after the update notification since I was able to use the function.
It was however not available after I rebooted the system. ???

It was not greyed out for me until I logged off.  The popup came up when I selected the context menu item from the tray icon.  I also used Windows-L to invoke the screensaver, so I would have to log-in to the account again (it's not the same as logging out as programs continue to run) and the menu item was still not greyed out.  I've since logged out and back in, and it is greyed out now as expected.

There's obviously an inconsistency in the user's experience.  FWIW, I'm not getting the double height Dual ad_notification toaster pop-up, either.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on August 02, 2012, 05:52:36 PM
It has been greyed out directly after the update notification on both my XP and win7 systems.
Strange... I had an update first thing this morning and didn't use the Show Last Update Option
till I saw this thread quite a bit later. I accessed the function and brought up the last notification.
I then rebooted the system and then made my post confirming the lack of info after a reboot.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 02, 2012, 06:02:28 PM
That is why I posted the image, as this PC is on all day only getting shutdown around 3am, so it has been on since the initial update notification.
Title: Re: Service program update 7.0.1456
Post by: Dch48 on August 02, 2012, 08:49:34 PM
@ Bob3160
Currently the "Show last popup message" is greyed out after an auto update notification and it doesn't matter if you have not rebooted, I haven't and it is greyed out.

This is I believe unrelated to the program version, but more related to the other auto update issues with the double update notification and the double height Dual ad_notification toaster pop-up.
It's not greyed out here and it works as it always did.
Title: Re: Service program update 7.0.1456
Post by: MikeBCda on August 02, 2012, 09:14:51 PM
Greyed out on mine too even though I've been logged online since about 4 hours ago (and gotten at least one update since then).  And I'm getting that upgrade-promotion thing with (I think) every def auto-update popup, so it's a fair guess the two are somehow related to that double-notification problem some have experienced.

Speaking of which, I suspect that's specifically associated to the avast-sounds settings.  I've never gotten a double notification, but haven't enabled avast sounds since I'm right at the computer most of the time to see popups.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on August 02, 2012, 09:56:05 PM

Just got my (double) notice as you can see it's now possible to select Show Last Popup Message
(http://my.jetscreenshot.com/2701/m_20120802-tvkq-10kb.jpg) (http://my.jetscreenshot.com/2701/20120802-tvkq-10kb)
(http://my.jetscreenshot.com/2701/m_20120802-tnl8-14kb.jpg) (http://my.jetscreenshot.com/2701/20120802-tnl8-14kb)
Even though I've displayed it, the option is still available:
(http://my.jetscreenshot.com/2701/m_20120802-6p2d-9kb.jpg) (http://my.jetscreenshot.com/2701/20120802-6p2d-9kb)
Title: Re: Service program update 7.0.1456
Post by: DJBone on August 02, 2012, 10:11:26 PM
This issue could be related to the double advertisement popup of the Free Edition on PC startup. I could confirm it on my Laptop with the Free Edition. On my main PC with the IS there's allways the "Show last popup message" option after updating.

DJBone
Title: Re: Service program update 7.0.1456
Post by: EmoHobo on August 03, 2012, 12:22:10 AM
I got an update around 4 am last night, but around 11 PM I used the EICAR to test if I could use the Show Last Pop Up Message box and even though an update happened since then and I actually saw the pop up, with the ad that I hate, I still get the EICAR warning when I pick Show Last Pop Up Message.
Title: Re: Service program update 7.0.1456
Post by: Gopher John on August 03, 2012, 12:50:24 PM
This issue could be related to the double advertisement popup of the Free Edition on PC startup. I could confirm it on my Laptop with the Free Edition. On my main PC with the IS there's allways the "Show last popup message" option after updating.

DJBone

I think the two are definitely related.   On Avast updating to 120803-0 VPS, I got my first green double advertisement popup.  Now the "Show last popup message" is immediately greyed out.  All this was shortly after powering up 15 minutes ago.
Title: Re: Service program update 7.0.1456
Post by: CPoiares on August 03, 2012, 07:42:42 PM
Hi,
Does anyone know when Avast is planned to release a new version of Internet Security???
As i'm getting the 2 lady voice alert of virus definitions updated,
The antispam bar in outlook 2003 (running in Windows Xp with SP3) just dissapear,
The internet (internet explorer as welll chorome here pretty slow) and the loading of webpages takes to long,
The computer restart for his own (even when i'm working and loose all it).
Does anyone can give me a clue; as i've contact support and they even give a proper help to all the issues. Only said uninstall and re-install; until the release of 7.0.1456 version the computer behave perfectelly (alert, anti-spam bar, fast web access, no auto-restart). Since as install that version all start going wrong.
Help me please  :)
Thank you in advance,
CPoiares
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 03, 2012, 09:36:35 PM
Yes & yes.
It is a known problem which has been acknowledged by avast and should be resolved in the next program update (no confirmed date).
Title: Re: Service program update 7.0.1456
Post by: Vladimyr on August 04, 2012, 12:30:54 PM
This issue could be related to the double advertisement popup of the Free Edition on PC startup. I could confirm it on my Laptop with the Free Edition. On my main PC with the IS there's allways the "Show last popup message" option after updating.

DJBone

Same here - and I got the same "double advertisement popup" at startup today even though the update was actually to 120804-0.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 04, 2012, 02:01:44 PM
Well I didn't have the dual ad/update notification this morning just the standard update notification and the "Show last popup message" option after updating was active and not grey as before.
Title: Re: Service program update 7.0.1456
Post by: bob3160 on August 04, 2012, 03:25:31 PM
Well I didn't have the dual ad/update notification this morning just the standard update notification and the "Show last popup message" option after updating was active and not grey as before.
Same here just the dual audio message
Title: Re: Service program update 7.0.1456
Post by: piemm on August 04, 2012, 05:39:05 PM
who has an idea of ​​the date of the next program update for solve the 2 knows problems

thanks
Title: Re: Service program update 7.0.1456
Post by: CraigB on August 04, 2012, 05:43:44 PM
who has an idea of ​​the date of the next program update for solve the 2 knows problems
  • double sound and message update
  • "show last message popup" grayed just after update

thanks
You know about as much as we do - when it's ready ;)
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 04, 2012, 05:45:10 PM
who has an idea of ​​the date of the next program update for solve the 2 knows problems
  • double sound and message update
  • "show last message popup" grayed just after update

No one does as it hasn't been published.
Title: Re: Service program update 7.0.1456
Post by: piemm on August 06, 2012, 11:43:54 AM
This morning
:P :P :P
Title: Re: Service program update 7.0.1456
Post by: kevpan815 on August 06, 2012, 04:36:07 PM
Same issue here. Double sound issue and greyed out show last popup issue as well.
Title: Re: Service program update 7.0.1456
Post by: DBenjamin85 on August 07, 2012, 08:30:47 PM
I was just wondering if anyone could confirm that the newest updates had taken care of the issues with games being auto-sandboxed in steam?  I have my AS set to ask but when I've ran games I no longer seem to be prompted by auto-sandbox. 
Title: Re: Service program update 7.0.1456
Post by: Thwarter on August 10, 2012, 12:47:08 AM
With 1456 I can't run a manual scan.  The Scan Computer/Scan Now tab is nearly empty - it only has the top title section of the tab and doesn't show any of the controls or text or graphics.    :o

Title: Re: Service program update 7.0.1456
Post by: DavidR on August 10, 2012, 01:19:22 AM
Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.
Title: Re: Service program update 7.0.1456
Post by: Thwarter on August 10, 2012, 06:05:04 PM
Thank you for the suggestion - I tried the Repair tool, rebooted, no joy.  Tried again, same result.  Will probably try uninstall and reinstall when I have some time.

This is something like the third time this year I've had to uninstall Avast.  It's getting old.   >:(
Title: Re: Service program update 7.0.1456
Post by: Thwarter on August 10, 2012, 07:09:33 PM
OK I think I've fixed it.  (knock on wood.)  I downloaded AWSCLEAR.EXE and the latest download package for free Avast.

Rebooted to safe-mode, then ran AWSCLEAR.EXE to remove Avast.  I rebooted as normal, then rebooted to safe mode again and ran AWSCLEAR a second time (just for good measure.)  Then rebooted to normal and installed the latest download.  The Scan tab appears to be  back to normal.  Reboot again for good measure and Scan tab is still OK.  Yay!

This is on a Win 7 64b, AMD 965 quad,  8gb system.  Hopefully all is good now.  Thanks!
Title: Re: Service program update 7.0.1456
Post by: EmoHobo on August 10, 2012, 07:18:35 PM
Is my Behavior Shield acting weird, it doesn't seem to be scanning very much, I'm not sure how it should work.  Like it only seems to scan programs when I start them, but only the first time the program starts it seems.  Like I said I'm not too sure how it's supposed to work.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 10, 2012, 07:20:58 PM
@ Thwarter
You're welcome, thanks for the update.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 10, 2012, 07:22:09 PM
Is my Behavior Shield acting weird, it doesn't seem to be scanning very much, I'm not sure how it should work.  Like it only seems to scan programs when I start them, but only the first time the program starts it seems.  Like I said I'm not too sure how it's supposed to work.

This is something that probably needs to be investigated in its own topic, rather than get lost in this behemoth of a topic.
Title: Re: Service program update 7.0.1456
Post by: DavidR on August 10, 2012, 11:19:08 PM
<snip>
Iwould like to help me because my avast pro antivirus 7.0.1456 will be over 30/8/2012

I need a licence key to update this program
<snip>

Your post isn't relative to this topic.

If you want a Pro license then you have to renew/purchase your license through the avastUI, Maintenance, Subscription section.
Title: Re: Service program update 7.0.1456
Post by: cknight725 on August 16, 2012, 08:45:12 PM
WinXP+Outlook Issues with Avast 7.0.1451 and 7.0.1456, Outlook 2007 hangs "Loading Profile".  System Restore back to pre-1451 version fixes problem temporarily, but since update is automatic issue returns almost immediately.

I have reverted back to Avast 6.0.1367 with automatic virus definition updates.  System is much faster, I can use outlook, and I don't have to spend 2 hours every 3 days booting to safe mode just to system restore back to a version that resembles a tested build.  Sort your issues out BEFORE release please.

Avast 7 is a major disappointment to someone that has been a major advocate since Avast 4 ....
Title: Re: Service program update 7.0.1456
Post by: lukas.hasik on August 16, 2012, 09:48:59 PM
@cknight725 - are there any other parts of avast than Outlook plugin that caused you problems? We are working on the fixes for the Outlook plugin for next update.
Title: Re: Service program update 7.0.1456
Post by: cknight725 on August 17, 2012, 07:11:50 AM
Apparently there are -- the Outlook Add-In was disabled with no change whatsoever to the behavior ...
Title: Re: Service program update 7.0.1456
Post by: spokes on August 17, 2012, 03:16:47 PM

I have reverted back to Avast 6.0.1367 with automatic virus definition updates.  System is much faster, I can use outlook, and I don't have to spend 2 hours every 3 days booting to safe mode just to system restore back to a version that resembles a tested build.  Sort your issues out BEFORE release please.

Avast 7 is a major disappointment to someone that has been a major advocate since Avast 4 ....

I agree with the last statement, two machines hung after update, I had to boot into Safe Mode to uninstall. Tried reverting to older V6 version but the installer package insists on downloading V7. For the time being, and much against my will, I've replaced Avast with MSE and am recommending friends do the same if they get the 'desktop won't load' problem. Such a shame after relying on (and recommending) Avast for so long. Please sort it out, I want a reliable working copy back!
Title: Re: Service program update 7.0.1456
Post by: avast@@dvantage77.com on August 17, 2012, 11:17:04 PM
Only 4 out of 13 A/V were able to defend against Microsoft vulnerabilities: Avast, Kaspersky, McAfee and Trend Micro!

MSE ain't one of them, so your going backwards.   http://www.bcs.org/content/conWebDoc/47482

Most avast! issues are leftovers, so if you upgraded 7 over 6, then do aswclear to solve those issues.
Title: Re: Service program update 7.0.1456
Post by: EmoHobo on August 18, 2012, 10:29:30 AM
Weird question but what are the most current definitions as of 4:30 AM EST on August 18, 2012
Title: Re: Service program update 7.0.1456
Post by: Asyn on August 18, 2012, 10:34:22 AM
Weird question but what are the most current definitions as of 4:30 AM EST on August 18, 2012

120817-1 at the time of posting. (CET)
Title: Re: Service program update 7.0.1456
Post by: EmoHobo on August 18, 2012, 10:59:45 AM
Weird question but what are the most current definitions as of 4:30 AM EST on August 18, 2012

120817-1 at the time of posting. (CET)
Well darn, I guess I'm going to be waiting longer to test if the issue I mentioned in another thread is cleared up, thanks for the info.
Title: Re: Service program update 7.0.1456
Post by: Asyn on August 18, 2012, 11:07:38 AM
You're welcome.
Title: Re: Service program update 7.0.1456
Post by: spokes on August 18, 2012, 03:21:25 PM
Most avast! issues are leftovers, so if you upgraded 7 over 6, then do aswclear to solve those issues.

Been there, done that, as instructed. AFAIK there are no leftovers left. New Avast 7 install still hangs my pc. So unless I can get Avast 6 back, or the Avast 7 which worked for several weeks before the problems started, then I'm not in the Avast game.

Later : OK, I've now managed a clean install of the BETA v7.0.1465 and - so far, touch wood etc - it's running ok. Restarted pc twice with no problems, also now getting only single pop-up of virus definition update. It's good to have Avast back ... but I'm keeping MSE on the laptop until this install has been running with no hitches for a few days (weeks?).
Title: Re: Service program update 7.0.1456
Post by: bob3160 on August 18, 2012, 10:38:34 PM
For your sake, I hope MSE isn't your downfall since only one AV should be installed on a computer.
Title: Re: Service program update 7.0.1456
Post by: midnight on August 18, 2012, 10:56:51 PM
Weird question but what are the most current definitions as of 4:30 AM EST on August 18, 2012

120817-1 at the time of posting. (CET)

Mine is 120818-0 @ 5pm USA EST.  I have no idea of what the numbers mean though.
Title: Re: Service program update 7.0.1456
Post by: Lisandro on August 18, 2012, 11:08:44 PM
I have no idea of what the numbers mean though.
Year: 12
Month: 08
Day: 17
Release of the day: 1 (starts with 0)
Title: Re: Service program update 7.0.1456
Post by: spokes on August 19, 2012, 04:18:24 PM
For your sake, I hope MSE isn't your downfall since only one AV should be installed on a computer.
Not that daft. Avast on desktop, MSE on laptop.
Title: Re: Service program update 7.0.1456
Post by: Nesivos on August 19, 2012, 11:38:57 PM
Only 4 out of 13 A/V were able to defend against (two) Microsoft vulnerabilities: Avast, Kaspersky, McAfee and Trend Micro!

MSE ain't one of them, so your going backwards.   http://www.bcs.org/content/conWebDoc/47482

Most avast! issues are leftovers, so if you upgraded 7 over 6, then do aswclear to solve those issues.
Quote
These were Avast, Kaspersky, McAfee and Trend Micro, all of which successfully blocked attacks delivered over HTTP and HTTPS.

Bob Walder, chief research officer at NSS Labs, explained that many anti-virus suites protect against HTTP-based attacks, but not HTTPS-based attacks.

This is because their products are often configured with default out-of-the-box settings, he explained.

Title: Re: Service program update 7.0.1456
Post by: brokenpcs on August 21, 2012, 04:20:28 PM
I finally did my program update and like many I too gotten the double talking. It really, for me, wasn't a major issue just basically saying wake up silly I said your update is updated.  :P Also as I never really thought about the show last pop up message until reading this thread. Yes mine just updated and I looked and it to is grayed out and I don't know why as I did not reboot or logged out. I wish I would have checked that the day I updated the version to see.

The double talking has stopped but this was right after I decided to check the box that I finally notice for those ads that comes up with the updates. So I do not know if it's the ad section that is making the voice say it double or not as the last version there wasn't an issue with the pop up ads before. Somebody else would have to try it to see if they got the same results.

Unfortunately that caused me another issues with the virus definition update pop up window. It has become extremely small. Smaller then small with my computer settings, and the part that is green and the part that is dark gray now doesn't actually butt up together. There is a huge gap between the two. I will try to get a screen shot the next time I get an update to show.

Wondering if I reset to the default factory settings if that would then put the popup window back to normal sizing. Any thoughts on that matter? I wouldn't mind it either if those ads popped up. I will take having my right side of my screen covered up then to have the pop up window being extremely small.

Thanks for any help.


Title: Re: Service program update 7.0.1456
Post by: Asyn on August 22, 2012, 07:46:51 AM
Please update to the latest version. (7.0.1466)
-> http://forum.avast.com/index.php?topic=103687.0
Title: Re: Service program update 7.0.1456
Post by: mchain on August 22, 2012, 08:56:19 AM
For your sake, I hope MSE isn't your downfall since only one AV should be installed on a computer.
Not that daft. Avast on desktop, MSE on laptop.
Hi spokes,

You might want to rethink MSE after reading this pdf from NSS Labs here:  http://www.nsslabs.com/reports/analysis-brief-can-consumer-av-products-protect-against-critical-microsoft-vulnerabilities (http://www.nsslabs.com/reports/analysis-brief-can-consumer-av-products-protect-against-critical-microsoft-vulnerabilities)  Go to page six to see how this may be relevant to you in the scenario tested.  Entire pdf article is informative in any case.  You can safely click the link to download the pdf.
Title: Re: Service program update 7.0.1456
Post by: spokes on September 04, 2012, 05:18:11 PM
Thanks, just got back from holiday, happy with new install of Avast on the Desktop and will now do same for the laptop.
Title: Re: Service program update 7.0.1456
Post by: CraigB on September 04, 2012, 05:52:17 PM
Thanks, just got back from holiday, happy with new install of Avast on the Desktop and will now do same for the laptop.
Is this an install of 7.0.1466 ? as you have posted in the 1456 thread which is outdated now.
Title: Re: Service program update 7.0.1456
Post by: spokes on September 04, 2012, 07:08:31 PM
Thanks, just got back from holiday, happy with new install of Avast on the Desktop and will now do same for the laptop.
Is this an install of 7.0.1466 ? as you have posted in the 1456 thread which is outdated now.
It'll be the latest version of Avast Free available.