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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MaggieQ on July 04, 2012, 01:45:55 PM

Title: Complete your avast! software update?
Post by: MaggieQ on July 04, 2012, 01:45:55 PM
OK

So not a big problem, but this is getting annoying. Avast just updated software, but never finishes.

I keep getting the "Complete your avast! software update" popup at computer start up.
(http://i.imgur.com/UAQKk.jpg)

Even when I click finish, it will popup again at start up.

--avast! Free Antivirus--
7.0.1456


EDIT:

Well this problem seems to have fixed it's self for me.

What I did was hit the update button couple of times.
(http://i.imgur.com/ITYx3.jpg)
-------------------------------------------------------------
(http://i.imgur.com/NoF2u.jpg)

Then restarted pc, hit update restarted, etc. Popup seems to be gone now for me.
Title: Re: Complete your avast! software update?
Post by: IvanM on July 04, 2012, 01:49:29 PM
Hello MaggieQ,
does it occur on every system start? This screen should show only after 1st restart.
If so, give me please more information about your system and computer.

Thank you,
Ivan.
Title: Re: Complete your avast! software update?
Post by: vab220 on July 04, 2012, 02:03:06 PM
I've got the same issue, along with the "your software is about to expire/renew now" popup appearing every hour or so.
I've updated the license, "inserted"  the license file twice now, but I'm still getting the popup and I can't update my files.
HELP!
Title: Re: Complete your avast! software update?
Post by: kd5 on July 04, 2012, 02:09:49 PM
I was starting to wonder how many times I had to install 1451 before Avast! finally acknowledged that it's installed???  My wife & I got the same "Complete your Avast! software update" prompts this morning as well (Windows XP SP3).  Weird thing is.....I'd already manually installed 1451 on both our computers several days ago!  Unchecked Google Chrome, clicked Finish, then restarted our computers, and the "Complete the update" box popped up AGAIN!  Checked Avast! program status and 1451 was showing in red.  Decided to manually check for an update on my computer again, this time 1456 downloaded, installed, then prompted me to reboot, which I did.  Got the "Complete your update" box, unchecked Google Chrome again, clicked Finish, rebooted, everything appears to be back to normal on my computer now.  Apparently I'll have to do the same on my wife's computer or she'll just get that same "Complete your update" box every time she starts her computer even though technically, nothing's been updated yet.... ::)       -kd5-

Title: Re: Complete your avast! software update?
Post by: RazorLan on July 04, 2012, 02:22:39 PM
I have the identical problem.  I uncheck the box for "install Google Chrome" and click finish.  Then on every single restart of my computer, the box pops up again.  I even went into Avast and told it to check for updates this morning.  It did no good.  The problem still exists.  How do we fix it?  We should not be required to install Google Chrome if we do not want to in order to make this work properly.  This is quickly turning from "annoying" to "annoying spam."
Title: Re: Complete your avast! software update?
Post by: igor on July 04, 2012, 02:29:20 PM
Weird... is avast! service (AvastSvc.exe) running?
Title: Re: Complete your avast! software update?
Post by: RazorLan on July 04, 2012, 02:39:38 PM
I checked in the Windows Task Manager for the running programs, and that program (AvastSvc.exe) is running.  The program seems to be running normally except that the "finish" window with the Google Chrome option, which I do not want and keep opting out of, will not stop coming back.  Current version in the program is listed as 7.0.1456.
Title: Re: Complete your avast! software update?
Post by: RazorLan on July 04, 2012, 02:58:32 PM
I restarted my computer moments ago to test for the problem.  The problem did not repeat itself this time, but my Windows profile did take significantly longer to finish loading up this time than it did the other times.  My current hypothesis is that perhaps something failed to finish properly the other times which, for whatever reason, did finish this time.
Title: Re: Complete your avast! software update?
Post by: unfair.cece.it on July 04, 2012, 03:45:36 PM
i reboot now to test ...
after update reboot i got no popup
after 2nd reboot i got popup .. now  i go for 3rd reboot

edit: 3rd and 4th reboot ok , no popup
Title: Re: Complete your avast! software update?
Post by: RazorLan on July 04, 2012, 04:06:39 PM
hmmm, so much for my theory.   :-\  So, if its intermittent, I imagine it will eventually pop up again at some point until this version is patched again to a newer one.
Title: Re: Complete your avast! software update?
Post by: StudioKraft on July 04, 2012, 04:29:20 PM
Hello all,

Just wanted to add to the list of people who are experiencing this intermittent issue of the "Finish" window appearing at boot.  I have Windows 7, and already have Chrome installed so I suppose that is why I am not seeing that part of the window about installing Chrome, but the window will appear on every other boot or so. 

I ran the program update from the avast! taskbar icon again, and it downloaded the program and appeared to install it, but the "Finish" window I received was the same as before, with the same release notes.  It seems like the latest version of the avast! program doesn't know it is the latest version and doesn't know that the installation has been completed (registry key not being cleared?)

Title: Re: Complete your avast! software update?
Post by: pk on July 04, 2012, 04:36:01 PM
Can you please, who has still this problem, send me (kurtin@avast.com) your avast5.ini and behavshield log file, thanks.
Title: Re: Complete your avast! software update?
Post by: demonperformer on July 04, 2012, 06:10:01 PM
pk
yes I still have this problem - running on Windows 7 avast v7.0.1451.402, I cannot see AvastSvc.exe in the process list, only AvastUI.exe.
did a search for the two files, but they do not come up on the search.  can you provide a path so I can find them manually then i will send them to you.
thanks
Title: Re: Complete your avast! software update?
Post by: demonperformer on July 04, 2012, 07:55:50 PM
Actually, having read this thread properly, I have now updated to version 1456, and it seems to have solved the problem ....  so far:)
Title: Re: Complete your avast! software update?
Post by: Gopher John on July 04, 2012, 08:23:42 PM
I had Avast Free 7.0.1451 installed.  I read on the forum about v7.0.1456 being available, so checked the AvastUI to verify that it showed there and it did.  Without triggering the update, I restarted Windows and logged into my Admin account.  When Windows came up, I was greeted with the same Avast requester that MaggieQ shows in the first post.  I don' know why as no update was attempted.  I clicked thru that after deselecting the Google Chrome options.  AvastUI was still showing 7.0.1451 as the current version, and that the update to 7.0.1456 was available.  To be safe, I restarted Windows again, and was not shown the "Complete update" requester on restart.  I then triggered the update, and restarted when it was requested.

The "Complete undate" requester came up one last time on restart and hasn't appeared since.  What triggered the first "Complete update" requester for me.  Avast did update properly when triggered, all settings were preserved, and Avast is running fine.
Title: Re: Complete your avast! software update?
Post by: Physicsman on July 04, 2012, 09:08:45 PM
I managed to fix this issue by (temporarily!!!) switching off the self defense module, rebooting to allow the "Complete Your Avast! Software Update" process to finish, and then switching back on the self defense module.

The Self Defense module is via Settings > Troubleshooting; then unchecking the Enable avast! self-defense module checkbox.

Don't forget to switch your self defense module back on after you reboot!!!
Title: Re: Complete your avast! software update?
Post by: igor on July 04, 2012, 10:10:37 PM
Can you please navigate to avast! installation folder - and verify the digital signatures of AvastUI.exe and AvastSvc.exe?
(by rightclicking on those files, selecting Properties, switching to the Digital Signatures tab, selecting the signature line and clicking the Details button)
Thanks.
Title: Re: Complete your avast! software update?
Post by: Ossie1972 on July 04, 2012, 11:30:10 PM
I'm having the same issue since the last update:  "complete update" popup every time the machine starts.  What is most aggravating is that it re-tests every programme you try to run and you have to re-teach it that games & other exes are not viruses.

My machine is Windows 7 64 bit.  Avast says current version is 7.0.1451 but this is in red with the yellow exclamation mark as if to say needs updating or update not complete.  I'm still giving Avast the benefit of the doubt that the part of the update which has not "completed" is NOT the fact that I unticked the unwanted Google Chrome and it will continue to do this every time until I give up and install it.

What info do you need from the digital signatures?
Title: Re: Complete your avast! software update?
Post by: Jahojo on July 04, 2012, 11:49:57 PM
This happened back in Feb with one of the earlier updates to the Avast program as well.

This thread did solve the problem for a lot of users, including me, but this does not seem to be the case this time.
http://forum.avast.com/index.php?topic=93915.msg747943#msg747943

My ini file still has the proper setting and I'm getting the "Finish Install" pop up as well, so it's not caused by the exact same issue as before.

I'm willing to send any file or information if it will help to resolve this issue.
Title: Re: Complete your avast! software update?
Post by: Mogwai on July 05, 2012, 01:37:58 AM
Had that issue as well since vers. 7.0.1456 and clicked several times ok after restart. Then yesterday I found out I was still on vers. 7.0.1451 and updated. Also major system failures with "not enough system resources" (even after only 10 minutes after starting PC) and blue screens. Mailer clients bring error about not being able to connect to server because with error message "FETCH - Server meldet Fehler. Die Antwort ist: -ERR concurrent connection limit in avast! exceeded" - no program was running, no downloads, no surfing.
Impossible to work properly since the last two versions after "ages" of using avast! (on Win XP Pro Media Center Edition SP3)
:-(
Title: Re: Complete your avast! software update?
Post by: SHARKY7SHARKY on July 05, 2012, 09:58:00 AM
This is what happens when companies try to force other free software on you
Title: Re: Complete your avast! software update?
Post by: Lujiki on July 05, 2012, 10:27:34 AM
I had Avast Free 7.0.1451 installed.  I read on the forum about v7.0.1456 being available, so checked the AvastUI to verify that it showed there and it did.  Without triggering the update, I restarted Windows and logged into my Admin account.  When Windows came up, I was greeted with the same Avast requester that MaggieQ shows in the first post.  I don' know why as no update was attempted.  I clicked thru that after deselecting the Google Chrome options.  AvastUI was still showing 7.0.1451 as the current version, and that the update to 7.0.1456 was available.  To be safe, I restarted Windows again, and was not shown the "Complete update" requester on restart.  I then triggered the update, and restarted when it was requested.

The "Complete undate" requester came up one last time on restart and hasn't appeared since.  What triggered the first "Complete update" requester for me.  Avast did update properly when triggered, all settings were preserved, and Avast is running fine.

Exactly the same for me. Booted into normal user account (no admin) and without any actions on my side, i was already shown the "complete update" window. I think i even didnt uncheck the chrome browser thing, but nothing happened as i clicked finish. I then checked the version und triggered the update manually. After reboot once again the "complete update" windows popped. This time I unchecked the chrome things. Everything working fine so far. I just really want to know what triggered the first "complete update" windows although nothing was updated in the first place. Is it s.th with normal/admin user account maybe?

Thank you very much for clarification!
Title: Re: Complete your avast! software update?
Post by: NON on July 05, 2012, 11:47:18 AM
Happened for me too, on Vista and XP VM machine.
After automatic VPS update, I rebooted these machine without updating program but both showed "Complete..." window.
Of course, these avast version were still 7.0.1451, so I started manual updating. After reboot, same window appeared.

@igor
Both AvastSvc.exe and AvastUI.exe have valid digital signatures.
Title: Re: Complete your avast! software update?
Post by: swag-nyc on July 05, 2012, 02:28:08 PM
perhaps the folks at avast should learn how bit flag better

0=off
1=on

avast5.ini  post install splash flag = 2

since when does 2relate to on/off bits?

PS the captcha system on the forums is insulting to your users
Title: Re: Complete your avast! software update?
Post by: Mjr on July 05, 2012, 02:53:07 PM
Same here...
Drastically slows down my startup and asks to finish every time.

Opened Avast and tried to do the update from within the program... restarted... and it asked to finish again.

The program says it's all up to date but then still want's to finish.

AND more wasted time again.

Did you guys lose the original programmer(s) that made Avast great?
The team you have now is really taking it in the opposite direction.
Maybe you should investigate and see if they are really spies for Symantec or something.

Win 7 X64 and this is the only program that doesn't work right.
Title: Re: Complete your avast! software update?
Post by: amiew on July 05, 2012, 03:30:30 PM
I have a theory that I tested out. It truly is them trying to push Chrome on you. I completely uninstalled using Revo Uninstaller, then reinstalled from the site download. That download AUTOMATICALLY installs Chrome without asking. I let Chrome stay on and restarted the computer several times. No popup. Then last night before I shut down, I uninstalled Chrome using Revo. This morning, the popup was back with the two boxes checked.

I believe Avast scans to see if you have Chrome, and if you don't, it gives you the popup. First, I'm upset that it installed Chrome without my consent, and second, I'm sick of Google trying to insert itself into every part of my life without asking, so I'm uninstalling Avast and going to the Windows virus scanner.

I know you have to pay the bills, but seriously, this is an intrusion of my privacy and there are enough of those already what with Comcast now scanning to see if I'm downloading anything illegally. If I wanted to use things illegally, I wouldn't have this problem because I would have downloaded a cracked version of Avast!

I hope you enjoy the money Google is paying you. I know you have to stay in business, but getting into bed with the evil king of the internet is not (IMHO) how to do it. Seriously, if you just charged $1 for the free version, you'd make that money up quickly. I'd gladly pay it. If you lie down with dogs, you wake up with fleas, Avast....or worse...worms!

BTW, Google Chrome spies on you from the program that installed it, even if Chrome itself is not running. Goodbye, Avast. It was nice while it lasted.
Title: Re: Complete your avast! software update?
Post by: vab220 on July 05, 2012, 03:45:27 PM
NOW I'M GETTING EMAILS FROM NEXWAY (THE AVAST RENEWAL SALES SITE) ASKING ME WHICH INSTALLATION I WANT TO CANCEL BEFORE THEY BILL ME TWICE FOR THE TWO TIMES I ATTEMPTED THIS INSTALL. YUP, THE ALL CAPS IS ON PURPOSE. I'M NOT HAPPY ABOUT THIS "BUG" AT ALL!!!!

THE AVAST TEAM BETTER COME UP WITH A FIX AND SEND EMAIL INSTRUCTIONS TO EVERY REGISTERED USER ON HOW TO AVOID/FIX THIS PROBLEM.

I ALSO WANT AN EMAIL EXPLAINING HOW I SHOULD DETERMINE WHICH ORDER TO CANCEL, SO I DON'T HAVE TO PAY 69.99 X 2 BECAUSE THEIR SOFTWARE KEPT TELLING ME TO INSTALL IT.

 
Title: Re: Complete your avast! software update?
Post by: Lisandro on July 05, 2012, 04:19:04 PM
PS the captcha system on the forums is insulting to your users
It's randomically generated, not on purpose. Sorry for any inconvenience.
Title: Re: Complete your avast! software update?
Post by: Gopher John on July 05, 2012, 04:19:23 PM
Avast has never installed Chrome on my machine, but then I've always opted out of it's install in the requester that show up during install and/or update.  Many other programs also offer Google Chrome install, and the few that I've installed all have had the option not to install Chrome.  All are opt-out instead of opt-in so caution is always required with any install.

There should be a requirement that all tag-along installs be opt-in only.  This one requirement would stop a lot of the rancor concerning such tag-along, as well as protecting those that don't want the program offered.
Title: Re: Complete your avast! software update?
Post by: igor on July 05, 2012, 04:35:04 PM
I completely uninstalled using Revo Uninstaller, then reinstalled from the site download. That download AUTOMATICALLY installs Chrome without asking.

If it really behaves this way for somebody, we'd like to fix it - but the QA guys have been trying to simulate this for quite a while and failed; it always gives you the choice.

I let Chrome stay on and restarted the computer several times. No popup. Then last night before I shut down, I uninstalled Chrome using Revo. This morning, the popup was back with the two boxes checked.

That's in interesting piece of information...
I mean, sure, the popup appears only when an update has occurred - so it won't show after the latest version has been installed from scratch, that's expected.
And if it appears (when an update has happened), it should appear only ONCE.
If it appears repeatedly (which, again, we've been unable to reproduce, unfortunately), it might mean that the installer is trying to "fix" something and thinks that an update has happened. If Revo (or any 3rd party uninstaller) has been used, it's not unlikely that it broke something (= uninstalled in a rather unusual way) and the setup is trying to repair it... but no, it's certainly not an intent for the popup to appear multiple times, no matter whether Chrome is there or not (on contrary - it should appear once, even if Chrome is already there / has been there before).

It may be helpful to get avast's setup.log from your computer - that might help us to tell what's going on. But since you already removed it, I suppose we're out of luck.

BTW, Google Chrome spies on you from the program that installed it, even if Chrome itself is not running.

A bit of paranoia might be a good thing, but this is way too much ;D
No, a non-running program can't spy on you, no matter how much you want to believe that.
Title: Re: Complete your avast! software update?
Post by: igor on July 05, 2012, 04:42:37 PM
Happened for me too, on Vista and XP VM machine.
After automatic VPS update, I rebooted these machine without updating program but both showed "Complete..." window.
Of course, these avast version were still 7.0.1451, so I started manual updating. After reboot, same window appeared.

@igor
Both AvastSvc.exe and AvastUI.exe have valid digital signatures.

Once after update to 7.0.1456 is OK (well, it probably should have been removed, but it wasn't) - but does it appear repeatedly after each reboot?
If so, can you upload your setup.log to our FTP?
Thanks.
Title: Re: Complete your avast! software update?
Post by: lanesharon on July 05, 2012, 05:23:52 PM
Igor,  I am having the same popup update problem on Avast free.  Shows 7.0.1451 (in red) with a yellow exclamation point on the Current Status screen.  I would be happy to help you get anything that you need to troubleshoot this, but seem to be unable to contact you by clicking on your profile pic. 
Title: Re: Complete your avast! software update?
Post by: pk on July 05, 2012, 05:28:55 PM
Who has still this problem, please upload setup.log to our ftp or send by email (kurtin@avast.com). Thanks!
got 2 setup.log files, thanks
Title: Re: Complete your avast! software update?
Post by: Mogwai on July 05, 2012, 05:35:12 PM
Who has still this problem, please upload setup.log to our ftp or send by email (kurtin@avast.com). Thanks!
Please tell me where I can find the setup.log - I am just a "common" user. I still have this problem with that popup when restarting.
I just wanted to uninstall Avast! and install again, but maybe I need not. I would send you the logfile via e-mail.
Title: Re: Complete your avast! software update?
Post by: NON on July 05, 2012, 05:36:59 PM
Once after update to 7.0.1456 is OK (well, it probably should have been removed, but it wasn't) - but does it appear repeatedly after each reboot?
If so, can you upload your setup.log to our FTP?
Thanks.

No, after updating to 1456, window appears only once.
Reboot without updating program to 1456, then I got it once, but not more (at least for now).

I don't know my log could reveal something, but I uploaded my Setup.log to ftp: "NON_Setup_log_w2k.7z"


Please tell me where I can find the setup.log - I am just a "common" user. I still have this problem with that popup when restarting.
I just wanted to uninstall Avast! and install again, but maybe I need not. I would send you the logfile via e-mail.
Setup.log is in these directory (default place):

Windows 2000/XP
C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log\

Windows Vista/7
C:\ProgramData\AVAST Software\Avast\log
Title: Re: Complete your avast! software update?
Post by: lanesharon on July 05, 2012, 05:41:27 PM
sending it to email pk
Title: Re: Complete your avast! software update?
Post by: Mogwai on July 05, 2012, 05:51:52 PM
Thanks for the path.
I just emailed that log file
Title: Re: Complete your avast! software update?
Post by: HarryG on July 05, 2012, 06:02:06 PM
I'm having the same up date problem as many other are having. Any hope of solution soon? HG
Title: Re: Complete your avast! software update?
Post by: swag-nyc on July 05, 2012, 07:16:36 PM
PS the captcha system on the forums is insulting to your users
It's randomically generated, not on purpose. Sorry for any inconvenience.

sorry, I was referring to it's very existence on the forum... not it's unreadable content
Title: Re: Complete your avast! software update?
Post by: Lisandro on July 05, 2012, 09:04:18 PM
sorry, I was referring to it's very existence on the forum...
Antispam necessary measure. Sorry.
It disappears when you reach some small number of posts.
Title: Re: Complete your avast! software update?
Post by: pk on July 06, 2012, 09:37:41 AM
Please add "IgnoreSetupOutro=1" below "ShowSetupOutro" value in avast5.ini, this is a temporary solution until we release new program version. Thanks.
Title: Re: Complete your avast! software update?
Post by: twl04046 on July 06, 2012, 10:48:58 AM
can i know where is the avast5.ini located?
i need to fix it because its really annoying everytime startup
Title: Re: Complete your avast! software update?
Post by: NON on July 06, 2012, 10:55:29 AM
can i know where is the avast5.ini located?
i need to fix it because its really annoying everytime startup
avast5.ini is in these directory (default place):

Windows 2000/XP
C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\

Windows Vista/7
C:\ProgramData\AVAST Software\Avast\
Title: Re: Complete your avast! software update?
Post by: Tetsuo on July 06, 2012, 12:58:18 PM
Please add "IgnoreSetupOutro=1" below "ShowSetupOutro" value in avast5.ini, this is a temporary solution until we release new program version. Thanks.

I have to do this on several machines. Could you please tell me if the new service program update is imminent?
Title: Re: Complete your avast! software update?
Post by: jtallsmith on July 06, 2012, 04:35:01 PM
I cant edit the avast5.ini even though I have admin rights.
I also can't change the forder or file owner even though I have simple file sharing turned off.
I have no file sharing on this PC anyway so maybe that's why I cant change the owner.
Using XP proffesional.
Title: Re: Complete your avast! software update?
Post by: jtallsmith on July 06, 2012, 04:56:46 PM
Ok so need to do:
1. Avast main GUI -> settings -> troubleshooting -> disable the self defense module and save settings (don't worry about the messages, accept).

2. search for the file "avast5.ini" (even if it is version 7 of avast); EDIT the file with notepad.

3. in "avast5.ini", look for the "[common]" section. There should be an entry named "ShowSetupOutro".

4. change the above entry "ShowSetupOutro" from 1 to 0 (zero).

5. save the file and reboot.

6. go back to avast main GUI -> settings -> troubleshooting -> enable the self defense module and save.

before I can edit the ini

I did this and editted the ini and rebooted.
Avast updated from 7.0.1451 to 7.0.1456
The problem appears to be fixed now.
Not only was the failed install giving the Chrome popup but also stoping any subsequent updates.
Title: Re: Complete your avast! software update?
Post by: RazorLan on July 08, 2012, 12:34:17 AM
I did a manual update from the Avast! control panel.  For the moment, it seems to have stopped the problem from happening.
Title: Re: Complete your avast! software update?
Post by: Lisandro on July 08, 2012, 03:03:24 AM
I did a manual update from the Avast! control panel.  For the moment, it seems to have stopped the problem from happening.
Thanks for reporting. Please, post back if you need further help.
Title: Re: Complete your avast! software update?
Post by: Tetsuo on July 08, 2012, 11:32:28 AM
I did a manual update from the Avast! control panel.  For the moment, it seems to have stopped the problem from happening.
Thanks for reporting. Please, post back if you need further help.

Tech, do you know if a new service program update is being released? I have to apply pk instructions (http://forum.avast.com/index.php?topic=100652.msg805718#msg805718) to several friends/relatives machines and it's not that easy...
Title: Re: Complete your avast! software update?
Post by: Lisandro on July 08, 2012, 08:02:32 PM
Tech, do you know if a new service program update is being released?
No, I do not have such inside information.
But due to some problems in the 1456 and the avast! plugin for Outlook, I think we will see a program update when it is solved, next days (or few weeks).
Sorry for the inconvenience.
Title: Re: Complete your avast! software update?
Post by: Tetsuo on July 08, 2012, 09:03:05 PM
No, I do not have such inside information.
But due to some problems in the 1456 and the avast! plugin for Outlook, I think we will see a program update when it is solved, next days (or few weeks).
Sorry for the inconvenience.

Thank you very much for the prompt reply, Tech.
Title: Re: Complete your avast! software update?
Post by: Lisandro on July 08, 2012, 10:51:20 PM
Thank you very much for the prompt reply, Tech.
You're welcome.
Title: Re: Complete your avast! software update?
Post by: dustnbones on July 13, 2012, 11:56:00 AM
PK. There is no avast5.ini file. I have same problem in XP
Title: Re: Complete your avast! software update?
Post by: DavidR on July 13, 2012, 12:03:22 PM
There has to be an avast5.ini (or your install could be corrupt so may not work):
C:\Documents and Settings\All Users\Application Data\Avast Software\Avast\avast5.ini (XP location)
C:\ProgramData\Avast Software\Avast\avast5.ini (Vista/Win7 location), this location might be hidden so you will have to change the folder options in explorer, View, to show hidden files and folders.

If you had updated avast from an earlier version (not a clean install) then the \Avast Software\Avast\ names would differ \ALWIL Software\Avast5\ in the above paths.
Title: Re: Complete your avast! software update?
Post by: Coopster on July 13, 2012, 12:51:57 PM
It doesn't happen only on first startup as suggested somewhere in this forum - it happens whenever I start a new task and is becoming VERY IRRITATING and EXTREMELY INSTRUSIVE.

An occasional reminder a couple of weeks and maybe a week before it expires would be fine.  Another reminder  a couple of days before it is due to expire is cool but every time I try to do something for the past month, this annoying nag screen pops up and obscures my work. ARRRGGGG!

One of the reasons I use Avast! is that it isn't too top-heavy, doesn't significantly slow down my computer land doesn't interfere with what I want to do unlike Norton and a few other - at least that was the case until the 24/7-everytime-I-click-something NAG SCREEN appeared to remind me that Avast! wants my money again.

Is Avast! going the same way as the others in getting bigger and trying to do too much? Indeed, when a supplier starts to get this pushy for money I really do have to ask the question "What's Wrong"? because in my experience, it's a sign of insolvency or something equally unhealthy for my enterprise.

In the years since I started to use Avast! there has been little need to seek support and I have been perfectly happy with it. The price isn't unreasonable and it does what I need it to do. However, this NAG SCREEN is a powerful incentive to start looking around for something else, maybe a different up-and-coming software that hasn't got too big for its boots.

PLEASE STOP THE DAILY NAG SCREEN! I DO NOT NEED REMINDING EVERY TEN MINUTES! DO YOU REALLY WANT ME TO LOOK FOR A DIFFERENT ANTI-VIRUS SOFTWARE?

Don't suggest that I send details of my system so you can try to work out why it is being a pain in the rear - that isn't my job and I don't have time to troubleshoot something for which I pay. Just sort out the issue and STOP NAGGING ME FOR MONEY or I will find something less troublesome!

Coopster
Title: Re: Complete your avast! software update?
Post by: Lisandro on July 13, 2012, 01:50:28 PM
Coopster, the installation screen (popup) should appear only once. Something got wrong in your computer.
Maybe you should save avast settings, uninstall, boot, install again, boot, restore your settings.
Title: Re: Complete your avast! software update?
Post by: DavidR on July 13, 2012, 02:07:36 PM
@ Coopster
Or do as suggested earlier in the topic, modify the avast5.ini file to correct the problem, less onerous than a full reinstall.

Please add "IgnoreSetupOutro=1" below "ShowSetupOutro" value in avast5.ini, this is a temporary solution until we release new program version. Thanks.

For the above modification in the [Common] section of avast5.ini - Use notepad to modify as this is the only text editor allowed write permission by the avast self-defence module (others are restricted to read permission only).
Default locations:
Win2k, XP - C:\Documents and Settings\All Users\Application Data\Avast Software\Avast\avast5.ini

Vista, Win7 - C:\ProgramData\Avast Software\Avast\avast5.ini
This folder may be hidden, so you may need to change the Explorer, Tools, Folder Options, View, 'Show hidden files and folders.'

When you have completed your modification, select Save, the avast! self-defence module will seek confirmation, answer Yes.

EDIT: added avast5.ini section [Common] where this value should go.